Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Depending on where you live and how you got the tickets, you may be due a cash refund. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Cookie Notice California seems, at the moment, to be confounding the high court. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. The independent blog of New York University. Tickets were either never delivered or arrived late. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. am I just fucked out of $250? Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. On that front, things played out almost laughably on Saturday. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. StubHub Return Policy [Quick Information]. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Sometimes email clients send our first email to a spam or promotions folder. or Did you buy an excessive amount of tickets? I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. Who should shoulder those cancellation costs? "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Let us teach you the major money lessons you NEED to know. The issue happened on the day of the festival so I did not have the option to address it in advance. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. StubHub itself admitted no wrongdoing in the settlement. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. However, StubHub offers a refund. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Gilliam agreed in Mondays ruling. The company blamed the difficulty of recouping from sellers during the pandemic. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. NYU Local editor in chief, aspiring dolphin trainer. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Yes, StubHub is both reliable and offers a refund policy. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. Read the full policy. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Did you find it helpful? If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. That is a great question. Include the reason for the refund and any supporting documentation. Before purchasing tickets, carefully review your event and seat selection. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Enjoy!Make sure we land in your inbox, not your spam folder. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? (Reuters) - The McGill rule has struck again. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Original review: April 16, 2023. But the circuit court has tightened the definition of a public injunction. Go with that one and theyll connect you with a representative. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. A Personal Loan can help you mitigate losses and get back on track. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . The corporate pushback has not escaped the attention of the 9th Circuit. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. For more information, please see our Of course! StubHub's return policy is called the "FanProtect Guarantee". Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. Get useful tips, expert advice and cute animals in your inbox every week. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. Seller should not have contacted you that is against Stubhub policy. Your email address will not be published. Thats everything that we can tell you about StubHubs returns and refunds policy! This may include details from your tickets (so be sure to keep them), or information from the event venue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. You can send a private message to us here @TeamStubHub. StubHub offersthe retroactive refunds because the live events industry is opening back up. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. How rare is this, actually? Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Subscribe for full access to The Hollywood Reporter.
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