Note, there may be applicable hotel charges if canceled past the cancellation deadline. This people are crooks that need to be put out of business. Giving me the run around about refund due to virus. I'm a Holiday member and have points saved for rooms but was told I could redeem them at the hotel which I thought was odd because I have never done that before. CCI sent me a copy of their receipt. more, You seem to have JavaScript disabled. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. Reservation No. I too experience being scammed by CCI/ GETAROOM. I accidentally booked a hotel reservation through CCI, when I realized what happened and the added charges I tried to cancel. I told the man at the hotel I would not be there, since I live in Modesto Ca. What a dodgy lot and a first class CON. CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. You can try to call them and never talk to a live person and if you do get a live person, they have trouble speaking English. Do not use theese guys. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. Which after 2 months I lost. I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. I was charged by CCI Hotel Reservations double the room rate they initially showed on the hotel website (I dont know how they managed to make the reservation from the hotel site). I called the number provided but it was completely automated, and I was stuck with the reservation. I think NOT. Credit card statement showed a charge of 123.10. I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. Also be sure you have your R# for the reservation or they refuse . Very true. Be careful when you book a room online. This is the version of our website addressed to speakers of English in the United States. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. Reservation #R2937669554 The room price was $125.80 We repeated our complaints. "You know what, " I said. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). You should be demanding the hotel to provide you a refund of what you paid on checkout. I was being evacuated from my home because of a fire. Make sure you are directed to the proper website to reserve a room. He said that he found a motel 6 in marysville ca that took cats. Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. This complaint was posted by a verified customer. The day I made the reservation I made the reservation with the hotel [protected], but on my credit card bill CCI HOTEL RESERVATION number Here's the kicker: you don't even have a hotel room to begin with and then banks often won't honor it as fraud. You can also consider using your. Whatttttt!!!??? CCI sent me a copy of their receipt. Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. I made reservation for two separate room: Bottom line I'm out $394.46 for nothing. Now I have to worry with being double charged. The room smelled like mildew. Hotel charge was $309 and they charged my credit card $500, what a crook. The people working at this company made a reservation for me in the WRONG area of the state of Ca. I thought we were talking to hotel directly. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. This will surely increase the credibility of your complaint. Yes, I'd say these are SCAMMERS! I have received a Cancellation Number as well as a Ticket number and told it would that three to five days to appear on my cardI don't feel real good about this after reading all the reviews Dear CCI*Hotel Reservation and GETAROOM management. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. They STOLE money from my credit card and did nothing! due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. Its worth it. There is not such thing! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Great scam site. Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. Your bank or credit card company will not be able to do anything! I was driving and using hands free so I was not able to confirm if I was on the Hampton Inn number, I trusted Google (Which in my honest opinion are accomplishes of this people since they get paid) I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI and she pretended (Dishonest miss representation with the intention to defraud) to be the Hampton Inn front desk. Extremely misleading and higher prices! Clicked on the "website" tab to go to that local businesses page. We apologize for any inconvenience that this may have caused. We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. When you booked the room, you agreed a price. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. I thought I was making a reservation at a Best Western Hotel, but apparently it was through a site posting as Best Western. When I got to the motel she said she couldn't honor the reservation because i had not booked through priceline as that is the only way they will accept reservations. Getting there starts here. In the last 2 months I have called many times and get the same 7 day promise. Its odd you say their APP came up as specific hotels dont usually have their own APP. I ask for it they said they would send. Also be sure you have your R# for the reservation or they refuse to talk to you. However, he comped our breakfast. Beware of CCI Hotel Reservations.com it's a total scam. It is effectively they who caused the duplicate charge. It asks to press one for reservations, which I did, or two for front desk. That's an upcharge of about $100 -- WOW. like I got caught in this CCI*HOTEL RES800-468-3578 BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! Marriott then charged us an additional charge for the last night. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. He was most sympathetic, and he was familiar with guest experiences like ours. CCI Hotel Reservations Complaints? I was told there is a service charge (for hitting a button on the computer), taxes and a slew of "other charges". Getaroom are about as dodgy as they come, but this wasnt caused by them. I had a similar experience this weekend. And considering noticed that my card was charged for the entire amount right away. Im going to take them to small claims court. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. I was told to contact the Hyatt directly and to get the name of the individual I was talking to, then call Cci back with that information and the cancellation would be processed. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. First time ever going online to book hotels and it will definitely be my last. I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. And please respond to mr, I am such a nervous wreck over this misunderstanding CCI in turn paid the hotel $703.87 for only six nights. I simply booked directly with Days Inn and am disputing the charge with my credit card company. This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. We "thought" we were booking DIRECT through Hampton Inn only to find out AFTER THE STAY that we were redirected to CCI Res and charged an additional amount of $82.84 and for a "Tax Recovery & Service Fee". We wish we looked up this company ahead of time, or else we would not have purchased from this site. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. I suggested that I would cancel the room and look for another hotel. The company is part of Priceline and is headquartered in Dallas, Texas. CCI sent me a copy of their receipt. I responded back to CCI informing them I have disputed the charges with my credit card company. Which is false advertisement. I charged my credit card i then got to the hotel and found out they only take dogs and that cats a dirty so they cannot accept them. Thats CCI reservations new number or one of their numbers [protected]. Please delete my credit card, American Express. You cannot add money to a transaction during or after payment submittal. We finally gave up. . Found upon check-out that I had pre-paid. Called the number on the page to make a direct booking with hotel. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. What went wrong? My refund will be $219.12. But we were only traveling for our boys soccer game so booked a two night stay, then found out we only had to stay one night. This company is a complete scam and fraud. Pian J. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front and I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI she pretended to be the Hampton Inn front desk. Used them to book a hotel and they never actually made the reservation. I left the hotel but, stupidly, I did not ask for a written statement. Disgusting. Read full review of CCI Hotel Reservations, Make people and Google aware of the practices of this people, Read full review of CCI Hotel Reservations and 1 comment, Fraudulent third party reservation practices, Hotel reservation with a 60% tax recovery. This is what happened to me. Fees and taxes for the room rate will be included on the final pricing and on the confirmation e-mail. Fraud, I'm going to be reporting this to the Fraud division. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. In addition to the General Site Terms posted below, the following terms apply to any reservations and stays you book through the site. So Cheapoair works with Getaroom for hotel bookings. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. It was a charge for the same hotel . I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. I have reported this to the district attorney of Washington State. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. Do not use them for any reservations!! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. The site quoted me $181 per night and then charged me $365 per night. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Debit CCI*HOTEL@GETAROOM 800-468-3578. Fraudulent third party reservation practices. Also be sure you have your R# for the reservation or they refuse to talk to you. it sounds like you were searching and clicking and clicked on an Advertisement (for Getaroom/CCI) and you didnt notice or realise or see their name or look at the Terms and Conditions so didnt realise you were booking with them. called a hotel, near Sky Harbor airport. What have you learned to make travel easier? Made online hotel reservation for Best Western, Willerby Manor, Hull. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Made reservations through what I thought was the Hyatt web site direct for a convention in Aug In Phoenix AZ on 3-22-2021 @ 1:00pm. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. Allegedly at a 3 star hotel, but the price seemed high for that. I found out that my original reservation went through their website being misleading that they were Hilton Hotel Reservations. she told me that i would not be charged and today they charges my account. >>. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. I would not have booked it in the wrong state! On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CCI Hotel Reservations's products or services. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. "What?" The $61.51 is listed as Tax Recovery Charges & Service Fees. My wife booked seven nights at Courtyard by Marriott in Tucson. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. Same things as everyone else. When I called their number I was under the impression I was calling the Super * Motel. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). My rooms cost me 513.93 . COUNTY OCCUPANCY TAX $6.29 Was told that the reservation was made through a third party and they had nothing to do with it. 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. This was not mentioned until check out also. Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener I booked 3 rooms last summer with CCI Hotel Reservations. The next morning a fellow we took to be the manager was at the front desk. Fraudulently charged to my card using a virtual card. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! Chose the hotel I wanted to stay at and a room 6 months in advance . When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. Coincidence? the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. Luckily, these institutions caught the intrusions and notified me. I was looking for a two night reservation and got online at what I thought was the Days Inn website. The Hotel wouldn't invoice me and now I'm having my credit card handle it. I booked a room for a business trip. Read full review of CCI Hotel Reservations and 4 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. During the call, I informed the reservation agent the stay was tax exempt. We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. I was not even in Texas on that date. You would go to the Priceline website to do that. Especially if it involves an attorney or a class action lawsuit which seems to result in a very low return. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. Bravo Sierra. Barbara TIETJE, Cleveland, Ohio. Less than an hour later, I received the following email. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! COVID entered the picture again big time. We immediately went to cancel & notify our cc company. "Unfortunately, " she said, she could do nothing about it. Today You gave me C3037566103 cancellation number. There is NOBODY to talk to when you call the phone number!!!!. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. I have never heard of CCI and hope to never hear of them again. << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. I did not have access to a computer, as I was on vacation. This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. They came up in the top of google with a local business page. I want my money back. Made reservations online thinking we were on the LaQuinta website. I booked two hotel rooms through CCI hotel reservations. Price was inflated and the company refuses to provide any invoice so I cannot get reimbursed through my job, as this was business travel, so I'm out almost $900.
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