radio button in servicenow catalog item

What do you mean by misuse of Label variables? https://community.servicenow.com/message/799314#799314. Should we be moving entries out of this table as requested items are closed? But this condition does not work for transform map,which is calling the same Business Rule. Im not sure where/how Id implement your solution? Its working fine but we need to set them to read only if u_reviewed == true. I have this working now I made it more HR Case specific as opposed to a generic table property. Thanks. It doesnt show the Widget at all when using the first line and the Client Controller script is giving error It should contain a javascript function when saving the same exact code. I would adjust your script so that you just have that line so that you can isolate the issue and troubleshoot just the one piece. This condition works fine if I am updating records manually. However in IT7 Not sure what causes this, just thought Id let you know. This is just an example to get you started. The fact that the date fields dont retain their value doesnt really have anything to do with the script provided here. Yep. The code for the new SN UI hid the back button. Thanks for posting the feedback here. Hello sir,I have one question. In attached below video practical implementation of creating. The only workaround I can recommend is to use one of the other methods provided in the article. Anyone having issues with the Read Only Variables script with Calgary? At the time, I came up with a solution that worked, but that I really wasnt happy with. Can u please help for html,css, client,server code on widget. service catalog) Select Category (for e.g. In this example, we will create a Resolve Incident button to place on the incident ticket page. http://wiki.servicenow.com/index.php?title=UI_Actions. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. Theres an example above that shows exactly how to show all but one button. A common feature requestfor Service Portal is to be able to add custom buttons to the sc_request or ticketpage similar to the way you couldadd UI actions to a form. The difference for the most recent poster was that the variables were to be shown on an Incident form (which had been generated by a record producer). }); if(item.id != IncNoti && item.id != ){. Buttons are controlled by UI actions. Step 3.3: Azure AD OpenID Connect. Ive updated this article with a notice at the top to reflect the new functionality. To be more specific, is it possible to add a knowledge search icon to a variable on a record producer? Step 3.2: ServiceNow OAuth. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. I would guess that youve actually got the Mandatory checkbox checked on the variables youre seeing issues with. I am on Fuji patch3-04-07-2015. I needed to make all variables on sc_task (Catalog Task) form read only. In Firefox it works fine, also Webkit based browsers. I have a beautiful wife and three amazing kids. Hello, That can be done with a global system property. }); To do this, you just have to create a before business rule on the table you want to restrict the editing of variables. I want to make additional comments mandatory whenever user clicks resolve incident button, This does allow setMandatory, but its a great way to do small client side stuff. In the dialog, navigate to the "Service Catalog" section, select "Catalog Item", and click the "Create" button. Sign-up to get the latest news and update information from ServiceNow Guru! Locking down variables via client scripting. If you have further questions about this please post them on the forums since its not really pertinent to this article. Brendan, Add something like this to your Client Script, function() { var c = this; c.uiAction = function(action) { if(action == cancel){ var r = confirm(Are you sure you want to cancel this request?); if(r == false){ return; } } c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) } }, c.uiAction = function(action) { if(!confirm(Are you sure?)) return; c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) }. we changed nothing but the requested item short description and the update was aborted) Thankfully I was able to recreate this on the demo site. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Please let me know how it works. It is a Service-now bug. Each and every catalog have different categories. This article shows a couple of client script functions that allow you to remove (show/hide) any button (or all but one button)and, if necessary, disable the form header right-click context menu entirely. is there a way to hide just a single option from the context menu instead of the complete context menu? Ive used a variation on this to remove all links as follows; //Remove the Submit link The behavior is actually the result of a bug that ServiceNow introduced by attempting to fix a separate bug. We can select multiple catalog for single catalog item. We just want to display a clean Request Item record with the variable values to the end user. Only three types of client script are available in catalog item such as onload, onchange and onsubmit. Its just been published here. while ago I helped to answer a forum posting for someone who was looking for a way to present catalog variables to an end-user on a Request Item form but restrict the editing of those variables. All rights reserved. Using Static Choice Input Variables. You can also easily add to the worknotes from the server script. For example an approval widget I have created a comment text box and send button. i have two catalog variables location and stock room. Attachment When submitting a catalog item request, this variable lets you upload an attachment for a question of the item. btn-success, btn-info) or create a custom class and style it in the CSS field on the widget. Hi Nathan, Thanks for code! img.hide(); Im trying to use the widget code that is in the following link, http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button, but is not working. Thanks for pointing this out. It scrolls just fine in Firefox but since IE is our company standard, Im kinda stuck! what I wanted to do was have a reverse on hiding the button, Im using UI policy run scripts and I have Execute if true script running fine, but I dont know how to show what I hid and put it in the Execute if false script. If the variable is a multiline text type, it is not making the variable editable. Ive updated my client script above (for making all variables readonly) to check for this exception. location, and other tables on our various catalog items. I think that going forward you might consider the Ticket Fields service portal widget instead. //Disable all elements within with a class of cat_item_option As of the ServiceNow Calgary release, this functionality is no longer necessary and, in fact, can cause some issues due to an unresolved bug in ServiceNow code. Could I use a similar script ? We have separateUI policies option available for every catalog item. FYI, Ive modified my client script code above to fix this issue. Article provided ServiceNow Development Training Practice Assignment Task of Service Request or Catalog Item. I did try this and its not hiding the context menu . Now click on the Default Value tab, and enter the following: This JSON string is telling the variable to render the widget by ID, and passing in the instance options for href and button_text. Thanks. In this case, you can turn off the UI policy for variable type Macro with Label so the Question field is not mandatory. For the respective catalog item we can create client scripts from here only. Thanks you so much, Mark.. From what Im seeing, setting a variable to disabled in Calgary seems to behave differently than it did in Berlin and results in actually modifying the contents of the variable to be blank in the Options (sc_item_option) table. The benefits of variable set is that we can use created variable set across multiple catalogs item and order guides. Execution plans are better for simple process which is having sequential tasks. Based on Marks fix, the code should now be fixed to use readOnly instead of disabled. But if not [Global], I couldnt hide the Back Button. Hardware) Provide description and short description, want to display on Catalog Item. It is possible to remove some of functionality of the context menu. What if you wanted an easy way to disable everything BUT one button based on a change to a particular field? You can use the ng-disabled=shouldBeDisabled directive in the button and decide when to make it true or false in you client controller. Your email address will not be published. if(item.innerHTML.indexOf(Submit) > -1){ I've updated the article. You would need to change that to loop through all of the targeted elements to remove the icons. Correct. This is just to be an example and up to you to finish. I want to hide button if the ritm is approved. After printing the current and previous values I saw that they had the same list of sys_id BUT in different order. Cheers Nathan, just stumbled upon the blog and really liking it. //Disable all elements within with a class of cat_item_option I dont have a script to hide the reference icons but I can tell you that your script wouldnt have done that even before your upgrade. Is is possible to modify the code and remove calendar button for one field only. Excellent, Mark. I hope this article help you to understand that, Post Comments I dont have any sample code I can provide you for that. Modifying the UI action condition in these scenarios might not make sense because you dont want to include a one-off condition for just a single use case or (in the onChange scenario), the UI action conditions are only evaluated on form load so they wouldnt apply anyway. //Remove any reference or calendar icons //Remove any reference or calendar icons Atom The need to disable the entire form section header context menu is extremely rare but may come in useful in certain situations. Hi, can you post the code you used for this? I've updated the article. We display the variable editor on both the requested item and the catalog task and have tried to implement Copy Variables to Work Notes Business Rule several times with no success. }. Would setting the service catalog property which initiates auditing of variables contribute to the problem? var items = $$(LINK).each(function(item){ I now tried to created a request approval button on the service portal which works exactly as i need it to, however the button visibilty should only show when on the change_request ticket form and seems to be coming up on incident as well, so i think Im missing something because its not reading my visibility code. Stay up to date with new posts on ServicePortal.io, Error: Please enter a valid email address, Error: Password and password confirmation do not match. Seems to work fine in making the fields read only/disabled, but if I update or save the form it actually wipes out the variables that were disabled, not the text areas that were read only. Adding Icons to UI Action Buttons in ServiceNow. I see that Variables is just text inserted into the Work Notes. I need the update button in the service portal for the incident table. The variable is new_user on the Corporate Directory catalog item. function onLoad(){ You can also view the icons within. response.sys_id : $scope.data.sys_id; loadForm($scope.data.table, sysID).then(constructResponseHandler(response)); }); My button widget has a glide object of the same table and record as the form, but when I try to pass it, it is still not updating the form. Thanks. } That shows all of the variables by default in a readonly form. var items = $$(BUTTON).each(function(item){ please can you tell me what am i doing wrong. Hope this will show what I was trying to achieve, thanks for help buddy!! Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. however, we have several approvers on a requested item and Im looking for a script that locks the variable field after the requested item is approved. I am trying to hide the reference icon for any reference variables on the Request Item form for end users. Please provide some advice. This however doesnt remove teh lookup spyglass next to reference variables, or seem to mark them as read only, nor does setDisabled(). Such as approvals, notifications, call other workflows, rollback, various conditions, timer etc. These may come in useful for someone in Eureka, removes the various options on the left of the bar. You can hide it like this though, Hi, I have used this script in a Client Script and it does indeed stop the right click on the header for non-admins BUT it appears to have disabled the right click on the field names for everybody Does anyone know why this is or how I get that functionality back for admins This may have been made obvious on another page, but how would I go about putting a button on a form? Removing a single button is accomplished by using this code in an onLoad or onChange client script. Mark, Maybe in a tab? Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. thanks. Field Name: Description, Field type: Text Box2 Service Catalog In the above requirement (S. No 1) when user selects Laptop then below field will display to him which should be mandatory:Field name: RAM, Field Type: Dropdown250GB500GB1TB3 Service Catalog In the above requirement (S. No 1) when user selects Desktop then below field will display to him which should be mandatory:Field name: Screen Size, Field Type: Dropdown1415.61719 What is a Service Catalog ? Create custom action buttons in Service Portal - ServicePortal.io Create custom action buttons in Service Portal A common feature request for Service Portal is to be able to add custom buttons to the sc_request or ticket page similar to the way you could add UI actions to a form. What about JUST removing the bottom buttons and keeping the top list? $$(.icon-label)[0].hide(); // tag button Does anybody knows how to hide the list dropdown menu called Actions on selected rows.. and the check boxes? Using these core activities we can design the workflow. I was just thinking if there was a class called header on the top buttons, we can look for any buttons on this form that isnt in header and then remove those. Keep it up. I also cleaned up the entire script so it should be more efficient now than it was before. Hi Brendan, thats because confirm is a client side method that is run in the browser so its not possible to execute from server script. Any thoughts? Even though there is only one reference variable of each type on the form, looping through the elements works rather than targeting the first element. }. My guess is that if I were to try and write a script for that it would probably have to be a pretty big hack to account for everything. Step 2: Name the connection. We can create UI policies for the catalog item from here. }. ( Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. On Application [Global], this worked fine in Istanbul P3a. ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. It appears youve answered this for textarea fields but is there something that can be done for list collectors in IE browsers? Strangely enough, the rule appears to work for users with admin privileges. http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button. One thing to note is the variable name elmt, not elmnt as you have in this comment. $$(.icon-chevron-left)[0].hide(); //Back Button If you remove the Submit button from the form but you also want to remove the ability to submit using the context menu, is it possible? Hi Mithun, I used the code above to create a Reopen Incident button and have it show only if the state is resolved. if (typeof adsbygoogle.requestNonPersonalizedAds === 'undefined') { You did such an amazing job. BR helped me restrict write from the variables. Im not sure why and was wondering if you might have an idea? If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. The variable set is basically the collection of variables. $$(img[id=view.cmn_department])[0].hide(); // reference varialbe to cmn_department table. }. It happens in all browsers. How to hide custom button based RITM state. I want to have as minimal space between the form and related lists as possible. $scope.$on(spModel.uiActionComplete, function(evt, response) { var sysID = (response.isInsert) ? You can however do a Collection. If youre running on Calgary, there are actually better options now with UI policy and Client scripts. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. if(data.table == incident){ if(action ==resolve){ gs.info(inside resolve +action); //gr.setValue(incident_state,6); gr.setValue(state,6); Not able to understand what is the mistake i am doing. This doesnt fix the out-of-box g_form calls though. Thanks so much for the quick response. Then while browsing for other similar methods such as g_form.setDisabledField() I came across an undocumented method How to rename "Submit" button for catalog items in Service Portal Procedure Navigate to Service Portal widget list 2. Keep it up. Thanks!! If you just need to disable one or two variables on a single item then this is probably the best scripting option. diag.render(); Is it possible to show a hidden button? Can someone just add the final code for all? Service-now allows you to add roles to any variable in the system for this purpose. I have added this to the script. Thanks again! I dont know exactly what youre trying to hide or where it is, but this worked for me on the Request item form in a ServiceNow demo instance. Is there any way to get the script to use the variable order from the catalog item to order the variables when writing using your script? Not sure if its in conflict with something else Ive done, but when I deactivate the code the variables stay after an update. Service Portal widgets are useful for building and containing complex pieces of business or presentation logic, but typically they aren't used within the context of a Catalog Item. Any ideas why this might be doing this. //Get the Variables section Removing all but one button can be accomplished in a similar way to the previous example. Thats definitely something to look out for. I know the way SN interacts with the DOM has changed in berlin but i dont know enough to figure out why this has stopped working. In case somebody else needs it: var diag = new GlideDialogForm(Resolve Incident, table); I wanted to ask you what the difference is between using server.update() and server.get()? After removing quotes of TRUE,it worked for transform map too. Just drag it to the page using the designer. This doesnt fix the out-of-box g_form calls though. It would be a bit of a hack though. No problem. Thanks for sharing! Radio buttons are used to select a single option from an entire set. Hi Mark great post. ve.select(img[src*=arrow]).each(function(img){ Step 3.1: Basic authentication. I just updated the article with the updated script. What must be modified specific to my instance to get this to populate correctly? This was just what I was looking for, thanks for sharing. Through new button we can create new field and if there is existing field already available in the catalog item then those will be displayed there. Enter the ServiceNow Studio. then comments should passed to the approval form. Step 1: Add a connector in the Microsoft 365 admin center. Workflow is created through graphical editor tool (Workflow editor), which is very easy and a comfortable tool to design the process. You would need to change the code as needed of course. I have noticed that if you have a date variable filled in and you make an update to the form i.e. UI MacroQuestion: Service Catalog ButtonsName:service_catalog_buttonsWidget:Service Catalog Buttons, Single Line TextQuestion: Example FieldName:example_field, 2022 by ServiceNow Elite. I know that this issue has been reported to Service-now before, but it probably wouldnt hurt to pile on to get the bug fixed. On this form it would be okay to do, otherwise it would be possibly detrimental. Only three things has to be performed to develop the. The concepts in this tutorial would work just the same for this use case create a button, capture the info and send to the server using server.update, and then use GlideRecord to insert the data to the appropriate table. It also requires you to set access to each and every variable in the system individually. This widget has an option schema that accepts the following instance options: href - The URL to link to when clicking the button; button_text - The text to be displayed on the button; Add the Widget to the Catalog Item So for example, your code block in the controller would be something like: c.uiAction = function(action) { c.server.get({ action: action }).then(function(response) { / / }); }; Im trying to find any information on the difference, thanks again. For that case, you could use a script like this one to lock down all of the variables on a form. From here we can select the categories where we want to display the respective catalog item to end user. Let's have a brief on service request catalog in ServiceNow. Article provides complete understanding of Script Include ServiceNow with Examples. If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. I'm originally from Sweden, but currently living in San Diego, CA. Only think I can say is to copy the code exactly. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ It should look like this if everything went as planned: Looks like everything worked! Step 5: Manage search permissions. Maybe theres a way to do this from the workflow, but I havent been able to figure it out. The disabling of the context menu using the script above works great in Firefox, but it causes the page on IE8 to break. Can you let me know how you implemented hiding the button when state is not resolved, I am new to Service Portal and hence I am asking this noob question. You could try something like this if you want to use the traditional client script method Oncelledit is not available as it is not required to as well. The post Certified Diversity Recruiters appeared first on Crossfuze. A catalog item was created with a "Numeric scale" type variable. You might be able to use what I have written as a basis, but I would guess that they would end up being pretty different. var ve = $(variable_map).up(table); It work exactly as I need. } Thank you! Is there any way to write an Onchange script when any of these variables change ? Thanks for the quick response. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. I have the same problem as Ian described with Calgary. These scripts are designed to work with UI action buttons. Hi Mark, using the client script I noticed that when using IE7 (never tested others) you loose the ability to hover over the information icon in reference fields. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Thanks for the reply. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Unfortunately the Related Links heading is still present, how would I remove that?
Trimcraft Big Pin, Articles R