By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy, FREQUENTLY ASKED QUESTIONS - IN STORE PICKUP INFORMATION. Show more Less. Please print the order confirmation page or record your order ID number for your records. Order placed on 2/5. The credit check will take 3 days. Finish Line is an independent retailer and is not affiliated with any other companies. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. It is now the 4th, and I'm still fighting with finish line. Some other details to consider: If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery: Some items may only be available online or only available in select stores. She looked at me from afar and hurried in the back. I even tried a different credit card. I provided them with the tracking and here we are 7 days later still no shoes being shipped. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. So I am supposed looked upon with judgmental eyes? So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. I made an online order and opened the box to see creased and filthy Air Forces. Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Customers can find the nearest location on the company's website. This complaint was posted by a verified customer. I can see if I was a kid with a bunch of kids, I do understand that stealing happens. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. I could have went into the store locally to make up for their mistake! WebI call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. Then cashier says "not even $1?!" In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. Claim your listing for free to respond to reviews, update your profile and manage your listing. Can I return an item purchased from Finish Line? Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. Delivery and transit times will vary based on the order's final destination. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! I had to call again and they stated they would expedite my shipping which was a lie. Because of her disgusted look, I knew this was not a joke she wanted any part of. PLEASE do something about this. If an error occurs a transaction pending or not should have not taken place. When an order ships depends on the availability of the ordered product. I will definitely not be returning to this store. We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. So, I called customer service and sat on hold for 53 minutes! I'm sorry JD Finish Line was not able to process your order. I guess it's time to find another sneaker store. ), that is what she told me later. ABSOLUTELY RIDICULOUS. Placed orders but within minutes it was cancelled. we have been trying to upload the KF "Delvqty" data from ECC to IBP we are linking the sales qty from the CUPA table to PA Delvqty KF. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! Finish Line gave Sports Illustrated my card number without my permission. I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! It seems they may be hooking themselves up or their friends or families. I had 7 penders last night, 2 have now dropped and 1 went through, As of now I have 5 and one of which is still in the normal 30 minuet window. Use your STATUS across our brand family, JD Sports and Finish Line. To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. There seems to be some confusion, I take full responsibility and will explain in full. Select the delivery method you want to apply to the order. Absolutely disgusting. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still I never entered a code. The wrong sneaker looked like it had been worn & was yellowed. I placed 2 separate orders and were charged twice on my bank account for each order. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. I will not be shopping with Finish line online EVER! I have had to deactivate my account to deal with the overload The manager says "ok fine just give him a finishline shoelace" in disgust. 9/18 $41.00 WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. Select "Add to Bag". If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. Good luck with your business! If the item is available at a store near you, select which store youd like to pick it up at and click Select & Continue." I highly recommend not ordering for them. The customer rep never apologized but asked if I want to go ahead and cancel it. I spoke to a gentleman who I had problems understanding. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. No other customers were in the store. Then, choose the store you'd like to pick the shoes up from by clicking the Choose Location link and entering your city and state or zip code. I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. This was never told to us prior to retrieving the shoes from the back that the shoes were at the $160 price. You'll receive a confirmation email after each shipment leaves our warehouse with shipment I call and find out that my order was "lost". Thanks. A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. Then I reply "I can go to another store for these shoes." A states Sales Tax Holiday exemption will be applied automatically at checkout on eligible purchases. I screen shot everything when ordering and have proof I gave correct address. All team orders must be placed within a Finish Line store. I ordered the white & grey. Dealer B's Power Stroke order doesn't schedule as they are used up in previous passes so he has yet to have a unit schedule. We may cancel orders that exceed these limits without prior notice. I wont buy from them again. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. See all the Frequently Asked Questions about Klarna. Is Finish Line affiliated with any other companies? Personal Business. How do I contact Finish Line's customer support team? Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. No, Finish Line also sells accessories such as hats, bags, and sunglasses. WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. What online company does this? Seriously?!?! The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. I did a test and purchased something from myself and my order has also been on pending for the last couple of hours, although money has been debited from my account already. The company's customer service is generally considered to be good. Edited by: admediauk on Jun 3, 2014 7:43 PM. Website still shows everything in stock in my size for the item, even though the customer service rep said they weren't. No, there are no hidden fees when purchasing from Finish Line. Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. The manager replies "we gave you free shoelace and you won't even donate $1?" What a terrible business and VERY POOR customer service practices! Unacceptable. Thankfully they have all come through now This means that there maybe a delay with Amazons systems in processing and confirming all the buyer payment details for orders. I cancel my service and they still taken from my account,and no luck contact finish line.so had to order a new debit card.they will rob your bank account,and the car wash put scrathes on my vehicles. True but if you can only send 10 items out a day you dont go and list 1000 items for sale. Shipping charges may apply. This was my first order and will be my LAST order from Finish Line! #EPICFINISH@FinishLineHelp for customer care assistance. Remove the item from your cart and then add it again. Since I didn't really get a reason I called the customer service number that was provided in the email. In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. I finally insisted on paying for the shipping so I could have the shoes shipped. They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase.
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