Enter in the correct address, and the package should be redirected to the right location. Please be sure when accessing the AXS app you are NOT connected to WiFi. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Your email address will not be published. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). AXS Help Center Required fields are marked *. After that, the package will be returned to the sender. You should evaluate your risk in determining whether to attend the event. The live chat is designed to be a quicker way to get help with your questions, as compared to phone or email support. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. They need to release money from resales. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You can do this through the UPS website or by calling their customer service. Get Shipping Help. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. You will then be asked to provide the address you want the package to be delivered to. By clicking Next, you agree to the AXS.com Terms and Conditions. Changing the address on a UPS package is not something that you can do on your own. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. They shipped my tickets to the wrong address even after updating my address months before. If the package still goes uncollected at that point, then the package will be returned to the sender. Can I leave a ticket at will call for a friend? For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. On the first delivery attempt, a shipping label is left at the recipients door. We recommend using one of the following browsers to access this site. ***Premium members get two free confirmed 2-hour delivery window requests per year. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. You can contact us at guestservices@axscom and we will be sure to get your tickets to you at that time. Listings are not considered retracted until they have been processed and a system confirmation has been issued. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. VIRTUAL (ONLINE) EVENTS. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. The extension will grant them an additional two business days to collect their package. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. For tickets to events located in the United States, the Service is operated by AXS Group LLC. AXS was solely the method of delivery in this matter. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. We make no representations or warranties about the quality of your watching experience or your display. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Make sure your friend registers their own wristband. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Click on Delivery Options. If you dont see Delivery Options, the shipper has restricted this option. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. Welcome to USPS.com. Service Alert Due to Situation in Ukraine. The place I found I could update a shipping address for passes is at the AXS Fan account page. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. Do I need to enroll in My Choice after I create an account? Hi I'm ********* from **. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. For UPS, you can track the package and update the address from the tracking page. I am sorry that your package was received with the wristbands missing it is truly unfortunate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Im not getting an option to change my delivery. You can try contacting them if you have any questions." These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. 1 Reply GMHoodwink 24 days ago If using the AXS App, click the person icon on the bottom of your screen to access your account info. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . I used the wrong email address for my e-tickets. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. . Get answers to product and service FAQs quickly, without having to make a call. Supercharge your business shipping with total visibility and control. **************************************************************************We apologize for the inconvenience. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. 3. Your receipt has been resent at this time as well. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Ticket Delivery. You can also submit a Help Request Form on their website at www. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Upon your payment in full, you shall be entitled to the tickets you have purchased. You own the money, own the tickets but they restrict your tickets and keep the money. Ticket Delivery - AXS Help Center For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. I do see that your refund was approved and processed on 4/18/23. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Thank you for contacting AXS. Latecomers may be seated at the discretion of Client or venue. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. AXS is not responsible for the acts or omissions of any venue or Client. It is also possible that the sender may ask you to send the package back to them. Learn more aboutFedEx Delivery Manager. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. (United Kingdom) Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. This happened on 3/19/2023. You can access the help page through the main page and then look for the Chat with a Representative option. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. I will not be using either Stubhub or AXS ever again. I have just made a simple request. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. In general, it is not illegal to keep a package that was wrongly delivered to you. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. When does will call open and close? An adult must sign for these packages at the time of delivery. Thank you for contacting AXS. . Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. BBB Business Profiles generally cover a three-year reporting period. What are the most common delivery methods? **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Need to change your address after you've placed an order? The availability of tickets is subject to change. This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. Shipping information, if any, is provided at checkout. Delivery change requested refers to a request from a customer to change the details of their delivery. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! I have spent the last six weeks trying to receive just an approximate date. 5. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. Receive and Use Tickets - AXS Help Center You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. I have sent the company numerous emails on an approximate date Id receive the tickets on. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! After upgrading, members can use My Choice to manage these packages. You should receive a confirmation after concluding your transaction. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. If the tickets were not received then we would now need change your order to Will Call. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depending on what type of package it is, you may be able to return it to the sender free of charge or require them to pay the postage. If you are unable to find tickets or parking rights, please check back again. The customer service representative can help correct the address if possible. Some account services require a fee to make changes to the delivery address. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Note that Internet Explorer is no longer supported. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. You should first check the address label on the package and see if it is the correct recipient. Price and availability of any ticket, product or service on the Service are subject to change without notice. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. I try to chat with people from AXS and they cant find mi transaction. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. SAFETY AND SECURITY. We have updated our list of supported web browsers. If the package was sent to an incorrect address, then the sender is responsible. How can we possibly contact them with a question? Create an AXS Coachella Fan account now or update your current AXS information here. This does not apply to "Adult Signature Required" deliveries. If you need to change your name or email address, you will need to access your account on AXS.com. As a matter of policy, BBB does not endorse any product, service or business. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. A fee will be charged for additional requests. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. mail Exceeding these limits may result in cancellation of orders without notice. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue.
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