Apply for your discounted card and save every time you ride. Log in to your Clipper account. WebBased on system design, Clipper front loads the designated autoload amount to the Clipper card pending the recovery from the funding source on file. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. Coins You can use any U.S. coin up to $1.00 in value. Transfer an existing plastic card to your phone. Select "Transit card" and "Add Clipper card". Clipper How do I set up and use a Clipper card on my phone? Once youve activated your Auto-Reload, youll be able to see it in your account. Thats three months of travel for the price of two Youth Monthly passes! You can also order value at the same time. WebYour Clipper card will not be returned to you. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Phone. If the balance on your card Looks like you need to contact them or maybe head down and ask a station agent. Learn how to apply. Scan your Clipper Card at the fare gate to pay your fare. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Clipper patrons must tag their Clipper card before boarding a light rail vehicle. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. My spouse, relative, or close friend needs help managing their registered Clipper card. Fares Scan this QR code to download the app now. *2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. New Clipper card app available for To add value to your Clipper card, open your mobile wallet on your phone. This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. Can I load value on my mobile phone at a transit agency ticket office? How does autoload work and how do I sign up for it for my to Buy BART Tickets San Francisco, CA 94105-2066, Main Phone Number: (415) 778-6700 You have up to 6 months to spend down your balance, so you can load the funds. OneCard FAQ | OneCard Office A group of 50,000 Bay Area students and residents have been invited to participate in the program, which will offer free access to all bus, rail and ferry services in the nine-county region. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. This is separate from confirmation of payment. Key Clipper information translated to Spanish. No notice, even though they have my email? Main Fax Number: (415) 536-9800. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. You can use them to load and reload cash value and passes and take advantage of any available transfers. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to All light rail passengers must have a valid fare before boarding light rail. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Account Management On the cable car, the conductor carries a handheld card reader. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Thats why we say to allow a few extra days if you are picking up your value on a bus. I'd like to plan my visit to the Bay Area in advance. I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). What happens if my transit benefit order will exceed the $300 cash balance limit? My card shows it was cleared month ago but the card is saying it doesnt have enough money. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. "A" Pass: Muni (includes Cable Car) + BART within SF, . Once you do that, it will show up in your account. Clipper can also be used to unlock Bay Wheels bike share bikes. Bay Area Metro Center If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. See download files info to view Comma Separated Value (CSV) files. Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. However, you will need to register your card as part of the process, if you havent already done so. The most you can load online at any one time is $255. hashblunt 5 yr. ago Hm true. How do I add value to a Clipper card on my phone? Log in to your Clipper account to add backup payment. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. You can perform the following transactions on Ticket Vending Machine: Purchase an Adult Clipper card for $3 at select light rail platforms Load Clipper e-cash value, VTA Monthly Pass, or other transit Find out your options for loading value on a Clipper card on our Clipper page or on Clipper.com. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. When will I be charged for my Auto-Reload value? 2020, Metropolitan Transportation Commission. Select "Transit card" and "Add Clipper card". San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Why is my Clipper card blocked? For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. You can also use it as a photo ID when paying with cash. Choose your payment method and complete the order. We notify customers 30 and 60 days before the expiration date of their payment card on file. See the. Skip the side navigation menu and go to the main content. Why wasnt I notified this would happen? Or get a card in person. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. No refunds shall be made for purchased passes. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. What happens if I tag on, but I change my mind? In 2023, the project team expects to expand the Clipper BayPass pilot to at least ten Bay Area employers of various sizes. *available through the Clipper Day Pass Accumulator feature. Youth, seniors, riders with disabilities or low incomes all get a break with reduced fares and discounted passes. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Insert them one at a time. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. I'd probably go to a ticket Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. And you can do it anytime. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Qualified applicants are then mailed an RTC Clipper card. Download and follow the instructions on the application, and your Youth or Senior Clipper card will be mailed directly to you. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. They make getting there, and back, so much easier! Phone. You can order a card and value online but note we can only mail cards to domestic addresses. Scan this QR code to download the app now. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Apply for your discount Clipper card and start saving every time you ride! Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. WebThe Go Pass is valid for the calendar year until Dec. 31 at midnight. The Class Pass Program transports over 50,000 teachers and students during each school year. These include: TheRegional Transit Connection Discount Cardis a version of the Clipper card issued to persons with disabilities. Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must You can use Clipper cards on all Bay Area transit agencies. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Total dominance: Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, How did $300 disappear from our Clipper cards?
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