Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. If your ticket is not a Swift or nNetwork ticket, contact the operator for a refund. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. You can also donate cash, which will go into a fund held by a charity partner to use to plug gaps or buy specialist toys for children with additional needs. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. BUS STRIKES - Coventry users to be impacted as NXWM drivers Reply 2 10 years ago A Tiger Rag 22 Unlikely; as you traveled without a valid ticket. NX West Midlands. Contact us - National Express (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. 76 Route: Schedules, Stops & Maps - Kings Heath (Updated) Unaccompanied children will not be carried. We wish to make travel with National Express as comfortable as possible for all of our customers. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Now you can save on days out across the West Midlands with our local buses. You are responsible for complying with all laws of any countries from, to or through which you are travelling. Modern slavery statement. The charges will be confirmed during the booking process. We are not a party to any such contractual relationship. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. Subscribe to our email updates service below to receive the latest news from National Express Group. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). If you bought from westmidlandsrailway.co.uk, log in to your account and follow the instructions. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. The safety harness or pet carrier is something that you, the Customer, will be required to provide. If the number begins with 633597 0112, contact National Express West Midlands instead. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. A spokesperson for National Express West Midlands said: "Drivers rejected the improved offer of a 14.3% pay increase along with increases to Christmas and New Year's pay and accident pay. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). Commuters, students, schoolchildren, shoppers, people needing to get to hospital and medical appointments and others could struggle getting to where they need to be. Our Sustainable Development ambitions address some of the most challenging issues facing society. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). Environmental policy. "Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. 87 Route: Schedules, Stops & Maps - Birmingham (Updated) with no other time(s) specified thereon) three months from the date of outward travel. We carry a limited number onboard most coaches. Some journeys from Northfield will terminate in Hawkesley. 3rd year medical student, hating this course. Refunds can only be provided on refundable tickets or products. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Since the Enviro400EVs entered service in mid-2020, a great deal of learning has been drawn from them. The Student Room and The Uni Guide are both part of The Student Room Group. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. And why? BrumWish 2021 aims to get thousands of Christmas gifts to young children in need across our city - the homeless, the vulnerable, kids in care and kids who have little. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. Striking bus drivers in the West Midlands have voted in favour of accepting a 16.2% pay deal. Official account for National Express West Midlands buses. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Yes, if you want to travel before 9.30am, you can pay just 1 for a single journey. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Penalty fares | West Midlands Railway 4,164 Following. There will be no change to the route of journeys running to and from QE hospital. Should be booked as Children. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. "Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. Passengers who use the 77 bus service between Walsall and Sutton Coldfield will see a change in the bus route from Sunday, December 5. This is called Delay Repay. Something went wrong, please try again later. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. Also involved are Birmingham Community Healthcare NHS Trust, Barnardo's, Spurgeon's children's charity, the Springfield project in Sparkhill, St Paul's Community Development Trust and Your Local Pantry, which runs food hubs in 12 locations across Birmingham and the Black Country. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. National Express zero-emission buses: Learning every day For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. For service updates and diversions follow us on twitter. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. National Express West Midlands - Home - Facebook 'It's a stereotype that only men can drive buses' - BBC News Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. Calls to this number are charged at local rate. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. We're here to help you 8am-10pm everyday. Have you received the letter they send you? If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. Fallings Park bus garage People can get an. if it is an open return Ticket (i.e. National Express West Midlands Managing Director, David Bradford, said: "We are making small changes to many of our bus timetables to improve the punctuality of our services. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. Priority will be given to customers travelling with Luggage within the free limits. Note: Calls to this number cost 3p/minplus your telephone company's access charge. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. Copyright 2023 Penalty Services Ltd. 12 Deben Mill Business Centre. (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. See why over 1.5 million users trust Moovit as the best public transport app. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. Media. Services & timetables | NX Bus West Midlands Tickets & Prices | NX Bus West Midlands You may not transfer or assign your rights or obligations under these Conditions and any Special Conditions to any other person. Additional infants aged 0-2 must be paid for. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Tweets. You can apply for a refund at the station you bought the ticket from. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Here is a listing of all currently active bus routes. Local Bus Services | NX Bus West Midlands you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. National Express Group PLC National Express House Mill Lane Digbeth Birmingham B5 6DD Registered No: 2590560 Main Switchboard Tel: 08450 130130 Note: Calls to this number cost 3p/min plus your telephone company's access charge. Only one Penalty Fare Notice Reference per appeal can be used. 806 8067 22 Registered Office: Imperial House, 2nd Floor, 40-42 Queens Road, Brighton, East Sussex, BN1 3XB, Taking a break or withdrawing from your course, Questions you wished you asked at open days. 35.1K Followers. The package would have brought an experienced driver salary up to nearly 33k, and unlocked more than 900 of back pay for a full time driver." We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request.
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