Seriously, would someone accept 20% off for something that is not usable? I now wish that I could give 0 stars. 3.5. They sent Al out on a Friday to evaluate. She offered to reimburse us for the rental to bring the furniture back, but not the other damn times we paid to rent because we were initially told to pick it up. After a year and a half I am done fighting and losing their way. I am third generation customer for VCF and the experience here at West Broad Street store has tarnished my business relationship with this company forever. Very professional and good knowledge about products and services. The lady on the phone basically said, pack up the wrong stuff & bring it here & get the right stuff. However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. Well start sending you the news you need delivered straight to you. We will definetly come Back and see him!!! She tells me she'll make notes and that it wouldn't be a problem. Save yourself the trouble, headache and stress. He refused. I spoke with customer service who agreed to free shipping for my "inconvenience". While some of their more expensive items, feature luxury wood veneers and solid construction, lower priced items feature more cost-effective materials, like veneered particle board. Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveler reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. Not quick. What they get wrong is how badly the sales people hound the customers. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. What should have been a fun, exciting experience has been nothing but a nightmare. Very deceptive business practices. If you really want to buy your furniture there, definitely purchase the warranty. It is the worst furniture I ever purchased in my life. Not one addressed me. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. Anne was our sales person. There was no attempt made at decreasing this fee that was again not explained. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. They had no idea that there was a problem with our original furniture. It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. Value City reclining furniture aims to make your downtime even more soothing and comfortable. Maybe Mr. Smith woke up on the wrong side of the bed. I was told that I would need to reschedule for another day. Once I came to the store for face to face conversation, the run around continued. This guy. One of VCF's core company missions is to bring quality that you can afford. Not one of the 3 acknowledged we were there! They sent me to the Chesterfield store which is their office headquarters for all of the Value Cities here in Michigan or at least this district I was told. Never heard from anyone and the local manager never contacted me. I will NEVER EVER NEVER EVER purchase another piece of furniture from this place. Then, select "Make a Payment". 5 star in my book!!! We also bought a sofa a while back from Rooms to Go & had a wonderful experience & customer service.just saying. Will not be using value city ever again. We had called the store to complain so they gave us back $100. I didn't want to give either of them the sale so I left and am contemplating even buying online. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. I mean, this isn't restoration hardware people! We enjoyed our experience with Value City. The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. It has a wired remote attached to the seat so you can control the lift function, footrest, and back motionalmost as if you have a personal massage chair. They worked together so well. He was extremely understanding and offered a full store credit. He also told me the delivery fee would have to be applied since I was canceling the sofa. We never got a call, nothing, they just decided not to show up. He should definitely be compensated by Value City Furniture for his hard work and consistency. Just the bed and couch we bought. The couch legs had to be put on once I got home as expected. Greg seemed like a good guy. All items were in stock and after 4 days our furniture was delivered! Kudos to Linda in the office, Help Me Rhonda on the floor. It took 3 rentals & 2 trips to the store to get the right furniture! Save my name, email, and website in this browser for the next time I comment. Today, Jonathan Schottenstein is the fourth-generation President and current owner of Value City Furniture. "Oh, this one has tapered legs." We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. 1 in the nation for best quality of life, No. I heard one guy say that the store had it, but no one could find it. When I contacted the headquarters of Value City they apologize and said no store had any notes of even speaking with me just one record of it in 2022. So, youre thinking about stocking up at the brand for all your homes needs. The cons: Some problems with durability reported. 2023 Trustpilot, Inc. All rights reserved. I informed the lady, I was no longer interested in the sofa and would like to cancel the order. Key Takeaways. This gave us the painful experience of navigating a true warranty SCHEME and absolutely pathetic management. The delivery company did not do this DO NOT BUY your furniture from value city they are liars and will not do anything for compensation or even pay for the lift. We found a really great one with expandable panels for $350 which we thought would work great in our small place. Now I see why this store has no customers every time I go to this location. Halls with different temperature of air, 6 pools, 12 baths and saunas, snow and salt room, the . This is a 0 star company. My order got there ok and I was picking it up. Marcos and Carlos delivered it today and they were prompt and amazing! Pam Morton is so incredibly helpful! There were sales going on for Veterans Day so we saved hundreds of dollars. He kept giving me lecture after lecture on only one brand and never let me try anything out or even consider purchasing one. When we got home we found out he did no give us the legs to the table. Value City Furniture Reviews: 2023 Product Guide - Slumber Search Went a couple nights ago to buy a new mattress. And witch-lady, if you see this, whatever I did I'm sorry. I write this review with honest words and a very sad heart. Why sad? The sofa is a piece of junk. I was assured that the couch would be delivered on a particular date. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Value City Furniture, Connect with Value City Furniture via Facebook at, Follow Value City Furniture on Twitter at, Like, share & subscribe to Value City Furniture on YouTube at, See Value City Furniture's portfolio on LinkedIn at. Thank you Lori for making me want to do business with you again. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. But I didn't start it. I said we had to have the item on promised day, and the rude woman said, " I'm not making any promises." You can find contact details for Value City Furniture above. Sectional is the wrong piece. I would recomend this VCF if you want to buy quality furniture at a decent price. Make daily meal times a regal affair with the Posh Dining Table Set. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! What a piece of junk. Were independently supported by our readers and we may earn a commission when you buy through our links. But when my eyes hit the prize at Value city I was sold. BEWARE: This company has a rating of F from the Better Business Bureau and over 1,000 customer complaints. It goes against our guidelines to offer incentives for reviews. Value City Furniture Reviews, Complaints, Customer Service - Revdex.com Value City Furniture Credit Card Review This is a store card issued by Synchrony Bank. The latest complaint Warranty interpretation was resolved on Nov 26, 2014. Johnathan, the manager, assures me that he will get to the bottom of this, and take care of the problem, even if he has to make the delivery himself. VCF has some serious issues with their associates. Before you make any final decisions, its best to keep reading this Value City Furniture review to find out what customers have to say about the companys quality of products, customer service, and delivery. They wouldn't send a driver back out to my house with the piece I needed, and after repeatedly pushing the importance of this to them, they finally agreed to cut me a piece of wood that I could come down and get myself and install myself. Never. He proceeds to look up my order and then tells me he needs to talk to the guys in the back and he'll call me back 10-15 minutes later. The salesman was very helpful and the delivery crew was very friendly. Customer service and their inability to keep ahold of the details of their sales are pitiful. Did I mentioned that I was at work, strike two. Well I did and it was damaged but after renting the uhaul and returned it we had no means to return it to the store so they said we could have the new one delivered but would be a delivery charge!!!!!!!omg. We were looking for game room furniture. Please be sure to read all fine print. After almost giving up we walked just further and found our sectional. Terrible! We ended up having to rent another tuck to get it home, so an extra rental charge. We zero-ed in on a bed, dresser, mirror, side table + Added a Mattress. After a few weeks on a sunken bed with a broken box spring, I couldn't take it anymore. Greg seemed too kind and too smart to have such terrible employees. When we got there the guy standing right there said they weren't working that day. They even took a picture and sent it to our daughter, so she could see it. VCF is amazing!!! From the the time I set my foot on The Value City Furniture Store on route 40. The absolute worst customer service. I told him to remove the side table and the mattress. The salesmen are helpful and work to get you the best deal. This has been the most unnecessarily, stressful, frustrating purchase ever. Because theres more there than meets the eye!! The customer service over the phone is HORRIBLE. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. For a great deal and excellent service go see Linda !! That's also what brought me in at this time. VALUE CITY FURNITURE - 27 Photos & 51 Reviews - 7500 Brookpark Rd, Cleveland, Ohio - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services More Value City Furniture 51 reviews Claimed $$ Furniture Stores, Home Decor, Mattresses Closed 11:00 AM - 7:00 PM See hours See all 27 photos Write a review Add photo Review Highlights Like I crossed a witch without knowing it and she's like "Angela - you will be pushing 30, single, you will spoon your 70 lb dog at night like it's not weird, and no piece of furniture will EVER be delivered to your house without incident. He told me someone would be in touch by Monday, which also didn't happen. They aren't very organized and it took me about forty minutes to get two cushions and a slow day. I am making sure that everybody knows Value City should not be somewhere you want to buy if you want quality furniture. I received a gift from a family member and delivery was so inconvenient..the manager was rude unapologetic and acted like I was taking up his time by wondering why I was told my delivery was ten minutes away over an hour ago..I personally will never do business with this companycompletely unprofessional.. Don't waste your time. A month ago (11/3/17) my cousin and I were furniture shopping. Discuss the issues you have had with Value City Furniture and work with their customer service team to find a resolution. The delivery men were great. Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. See reviews below to learn more or submit your own review. I will not be shopping at Value City again. Will definitely be purchasing again! Day 1: Was Shopping around for Bedroom furnitures. Buying a house is a huge investment, and furnishing it can be an additional cost and potential stressor, especially when you didnt budget for it properly. We called VCF - Tom (he is the crappiest associate i ever talked to - he cares a little about being courteous). The new furniture would now be delivered in a week. Surprise! One lady was at a desk doing paperwork and never looked up. Now, you've lost us as customers and hopefully anyone who reads this review will seriously think again before making a purchase here. On December 6, I received a wardrobe. This is awesome. Reporter4597244. Walking into the Robinson Township VC store we were greeted by a salesperson Terri. You won't meet me tomorrow. Waitedwaited.. wondered when the new furniture might come. Copyright 2023 Consumers Unified LLC. Walked in looking for a living room set. Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveller reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. I'm only giving 3 stars, as I find 90% of their furniture is nice in appearance with below grade workmanship. The eastern Ukrainian city of Pavlohrad was struck twice overnight, and an industrial enterprise, 19 apartment buildings and 25 private buildings, among others, were damaged or destroyed, he added. As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. Do your homework and educate before you leave homeso you don't whine up with a glued table and stapled sofa! Anyway it's only 4 stars because it feels like a car show room. value city furniture the chair i purchased in Feb. broke. I am a STL Business Owner with 35 years in retail. Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. I have had the worst time getting the furniture that I paid for from than! It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. The place is accessible and compared to other places they had a great prices. This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years.
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