Reddit and its partners use cookies and similar technologies to provide you with a better experience. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. I am spending my 3rd hour with them - same message "Max order read attempt reached." For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. They deliver free, usually the next day. calling 8am sharp haha!. iPhone 13 Order on hold and action required, but terms and conditions not required. When I called support I could not get through to a person. I was wondering why I had not received notification that the phone had shipped. I was told that for my order, they had a problem on their end and all I could do was wait. Archived post. Happened to me. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Order on hold, take action : r/verizon - Reddit Excludes Verizon Prepaid plans. And another thing I noticed is that the agents have an itch for reordering. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? On hold until I verify my order? : r/verizon - Reddit Please let us know if you need additional help. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. I apologize for the delay with your order. Your bill may be impacted if your mobile number is disconnected. and our Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. I did that, but ended up cancelling my order that Wednesday because there was no progress. I am having the same issue and nobody I have talked to from Verizon has been able to help. Have a phone you love? New comments cannot be posted and votes cannot be cast. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. Follow us on Twitter @VZWSupport, Have a phone you love? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. How do I get my In-Store Pickup? Due to inactivity, your session has expired. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Extend your session by clicking OK below. It can help you save money and allows you to keep your telephone number. I was told that for my order, they had a problem on their end and all I could do was wait. Hi codylock, While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. My original ship date was 10/22 doubt it will be shipping by then. They should've sent you an email about your order being put on hold. My Verizon app - View Order Status Also, check to see if the email is in your SPAM or junk folder. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. How do I check the status of an order? Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. Plus get discounts. Be Aware - "Your Order is on Hold" | Android Central Fraud dept phone number is: 888-483-7200, option 3, then option 1. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. Get $360 when you bring your phone. Sometimes customers need to temporarily stop their Verizon wireless service at some point. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. What is Verizon's return policy? Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. The person he spoke with said that they couldn't get the order to open up that something was wrong. How do I make a Curbside or Doorside Pickup? From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. Please sign in again to continue. I only had 215 and spent all of my money on my phone. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. Privacy Policy. Sign-in to My Verizon Fios today! Due to inactivity, your session will end in approximately 2 minutes. Open the My Verizon app . Create a work order to pause your services on the day you specified. Call 1-866-338-7390, which is a line for internet orders. To start the claim process, visit phoneclaim.com/verizon. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. Vacation Hold: Pause Your Service | CenturyLink So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Your service can be suspended between 30 days to 9 months. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. We do not hold mobile numbers for non-voice devices (e.g. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Privacy Policy. Excludes Verizon Prepaid plans. And when I did the reorder they did not add any trade-ins. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. I have received no tracking information as of yet. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. You should be good just make sure you ask who ever helps you. Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. I have never had to worry about a wait getting somebody to pick up the line. You can't have more than one pending order on your account at a time. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. I did that, now my order i on hold with action required which is Review and accept T&C. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. The duration of your suspension will not count towards your bundle-term commitment. But on my confirmation email it had that stated on there? You must reconnect service to the mobile number before the 3 years and 90 days are up. Shipping options for your online purchases FAQs | Verizon Details: Your service can be suspended between 30 days to 9 months. I went to My Verizon and the order isn't even showing as a recent order. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Customer service is closed. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Check out the latest deals from Verizon on smartphones, accessories and more. It's one of the quickest ways to get a non-Pro iPhone 14 right now. For more information, please see our and our Have a phone you love? Once you are signed in to your My Verizon account, youll be able to make changes to your service. Received an error message that I needed to speak to someone. they will tell you that you will need pay a deposit and get your ok and then they will ship your order. You can't have more than one pending order on your account at a time. and they have no idea what it is and how to deal with it. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Cookie Notice Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! He said, "ok, that should do it" NO, it didn't work. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Order previews are not automatically sent. AndreaS_VZW
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