The new box should be with you on Monday. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. A YouView Box FAQ. Make sure you keep the box in standby. You would be indeed wise to get your money back. 25-04-2019 Mine has just started doing the same thing. Update: Looking at some of the advice on this site, I have tried some of the reset options. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. BT freeview stuck on "loading" - YouView Community YouView box not booting. Me too, on my DTR1010. I've tried that about 15 times now, to no avail. I would still be inclined to get it replaced under warranty. Worked fine until last night. Update 2: Have tried software reset (recommended) and both factory reset options. Internet/USB Recovery, delete recordings. Leon, did you use the delete recordings option or keep them? 17h06. 14-12-2020 If you're a BT TV subscriber with an active BT subscription, BT will replace the box. However, this time, that remedy does not seem to work. - edited Welcome to the Digital Spy forums. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Thanks in advance for any help you can give, on Either way, the box is effectively dead. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. You can print a freepost label to eturn the box if you wish. If youre using Powerline adapters, make sure these are connected also. . A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. This first happened about a week ago. 11h53, on 05-07-2022 It is a bt youview box. Read our cookie policy. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Solved: Youview box stuck on loading screen - BT Community Already know your box model? Access from your Country was disabled by the administrator. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. 17h00. on It is described at. Any advice would be appreciated. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM It just seems to get stuck on the YouView loading screen forever. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. You can restore your box back to its factory settings, letting you start again from a clean slate. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Follow these steps: Turn the power on using the switch found on the back of your box. 04-05-2019 Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. T1000 boxes have a reputation for premature hardware failure. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. From My Account you can also check your connection and test your line for any issues in the Service Centre. I believe there is a maintenance mode which you can get into, which may give you more recovery options. If you want to continue, just enter the numbers shown on the screen . Luckily I managed to watch other recordings on catchup. / 3.3.168: Complete: BT: Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. TalkTalk is sending a new TV box. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? All rights reserved. 11:35 AM, on Factory reset, delete recordings. I have had a retail Youview box almost two years now and have had very little problems with it. To have two die on you like this sounds like very bad luck. 20h56. The third one might be fine. I can't tell you what the model or software . Solved: YouView box not booting - TalkTalk Help & Support The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. I'm happy the new box is working well. Stuck on loading - BT Community You do not have permission to remove this product association. Hi, my youview box is stuck on the loading page. The hard drive sounds like its trying to do something but nothing happens. My YouView box no longer starts up. Using Maintenance Mode - YouView Support Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Sadly factory reset stopped at set up broadband connection. With regards to the non loading, this is normally a sign of a catastrophic failure. I've got a load of recordings I can't access. Once you have had a chance to test it out post back and let me know how you are getting on. There are various different levels of reset modes 2 (factory reset keeping recordings) . The different options available are displayed below. The Ethernet cable is securely connected to the Ethernet port. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Hi John. 14-12-2020 We followed the user guide instructions and Googled every possible solution without luck. If youd like to join in, please sign in or register. All rights reserved. If this does not do the trick, then your device may be due for a software update. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Release both buttons a few seconds after the BT logo appears on the TV screen. 02:48 PM, on p.s. With regards to the non loading, this is normally a sign of a catastrophic failure. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Factory reset, keep recordings. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. At that time, I switched it off and left it unplugged for a minute or two. Thats not meant to happen. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. There are various different levels of reset modes 2 (factory reset keeping recordings) . At that time, I switched it off and left it unplugged for a minute or two. OpenReach engineers to the house. (As fine as they ever do on my poor internet connection lol). A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. . on Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. 15-12-2020 (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Myview recordings and scheduled does the same. You'll now see a warning screen. Youll be greeted with a friendly Hello telling you that your box has restarted. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. It is a bt youview box. 17h05 We have a tv contract with bt. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. The broadband still keeps dropping. We use cookies on our website. I've tried all the options on Matainence Mode and get an error all the time. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. 01:04 PM, on Me too, on my DTR1010. on Hope you're keeping well in these strange times! 14-12-2020 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Release the down button and press the power button to say yes. 12-04-2020 If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Take a look at the forum I mentioned. 05-07-2022 Humax say that the failure rate is within industry norms, but they would, wouldn't they. To check for a software update, follow the steps below: Press the YouView button, select settings . The broadband still keeps dropping. 12:11 PM. I've seen a packageremoved when a fibre upgrade has been done. Thanks. Question - Help for a frozen Humax Youview DTR-T1000 box Ive made quite a few recordings, although none in 4K yet, all with no problems. The factory reset keeping recordings worked! YouView TV Ltd 2023. Only change is that I had to switch channels on broadband recently. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. It also failed any recordings set up remotely or more than 24 hours in advance. Visit our full contacts page here. If you speak with our customer loyalty teams they can add This to the account for you. My YouView box no longer starts up. Within three seconds press and hold the power button on the front of the box and hold both buttons. This is the first problem that's a bit of a killer :-(. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Youview box used to work, no problem with other gadgets. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. It looks like you're new here. 24-04-2019 A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. YouView TV Ltd 2023. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Model number 91-00438. We need to access Maintenance Mode from the start up screen. It just seems to get stuck on the YouView loading screen forever. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Very happy. on I take it you arent on a YouView contract with Plusnet, or you would have their box? Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. The box light will turn blue, Press the button on the top of the box. Instructions for doing this can be found here: Mine has just started doing the same thing. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. If it does then you have the original Humax DTR-T1000. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. 05-07-2022 14-12-2020 The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. The aerial cable is securely connected to the Aerial In/Antenna In port. on If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 04-04-2020 Switch power off by removing the power cable. You view box stuck on loading page. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. OpenReach engineers to the house. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. I've arranged for a replacement box to be sent and returns packaging to return your existing box. 24-04-2019 youview box trouble Digital Spy So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? on This will keep your recordings but you do need an internet connection for it to work. The YV persistently tells me it can't connect to the internet. 10h40. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Your account is set up as TV store only and a TV account should be set up as multicast. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. on YouView TV Ltd 2023. 17h16 Glad our loyalty colleagues were able to help. Box stuck on Loading YouView Community 04-04-2020 This can be causes by it being knocked while it was turned on. 04-04-2020 Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. Settings stuck on loading YouView Community on 04-04-2020 Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. on I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. It took 2 full resets before the box started working again. By continuing to browse, you are agreeing to our use of cookies. Not sure what box model you have? How do I reset my BT TV box? | BT Help - BT.com (Yes, I have pressed the 'Me Too' button.) My husband . It is described at. 04-04-2020 If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Go to the main menu by pressing the blue Home (or YouView) button on your remote. Visit our full contacts page here. Select Software Information. 01-05-2019 Need help with these connections? See our connection guide. Maintenance mode is used to recover your box when something has gone wrong with it. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Thanks, are you saying that you think the hard disk has died then? I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? I'm really glad to hear you've received the new box and all appears to be well. It is described at . 06-05-2019 The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Are you currently in a TV contract with BT ? I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. This happened to me a couple of weeks ago. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. More info. All Rights Reserved. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 15-12-2020 please let us know how you get on with a 4K recording. 06-05-2019 If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. 12:54 PM, on If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. on It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Then find your instructions below. My BT TV box has stopped working or keeps freezing | BT Help I am now trying a full factory reset. We know how important recordings are so we do offer options to keep your recordings. Thank you so much. 12h01. We haven't changed anything. Go to the Information & Reset sub-menu. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. 10h41, on DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. BT TV. I believe there is a maintenance mode which you can get into, which may give you more recovery options. They are known for gradually dying like this. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. We can't get past the message Freeview Loading. All rights reserved. If you look on the public YouView forum, there may be posts there showing you how to do it. It is strange because the catch up players work fine. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. YouView Box Hard Drive Replacement - Ionic Industries Hi, thanks for your reply. 02:18 PM. Make sure you keep the box in standby. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 01:40 PM. Hello. Have you upgraded recently ? By selecting Accept, you are agreeing to our cookies. I will also have had a BT Youview box from BT just under 6 months now. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. However, this time, that remedy does not seem to work. Any suggestions/information gratefully received. Youview Box stuck on please wait. If you're not and you don't, it's time to go shopping. 14-12-2020 We haven't changed anything. on David Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. on Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce