The item was bought in August 2021 and has a 2 year warranty. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. i dunno wat to sayjust feel bad reading this. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). We will reply to you as soon as possible. At first I wanted to re-purchase my items in store, but now I will never purchase another Fendi product in my lifetime. They keep promising to issue a credit note for online but it has not materialised. If they give me my money back, the bag costs +100 today!!!! Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. No replacement ************** would call me- a manager. Customer care | CHANEL They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Anna is genuinely excellent to fendi. The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. I live in ******* and dont need a coat and missed taking it on my ski trip as planned and bought another coat. @fendi. Be aware before buying anything from their online store that you will be left alone if any issues. Not to mention, everything I wanted to purchase was SOLD OUT. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. They say for their returns you only have 14 days..! Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. See details. Basically gave me the runaround. I have purchased in just about every designer store and they all have a return policy except Fendi. BBB Business Profiles generally cover a three-year reporting period. Its been almost 3 weeks and I havent even received a tracking number. I paid $430US for the glasses plus tax. If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. I immediately took a pic and emailed fendi. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Experience with fendi.com customer service? | PurseForum Word to the wise, save your money and buy something WAY cheaper. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. They are claiming that they are not in receipt of this return. Fendi Chef - 19 For Sale on 1stDibs | chef fendi I purchased a pair of sunglasses online directly from Fendi. I now am sitting on a useless piece of paper and no gift to show for it. I am demanding a full refund before resorting to litigation. They dont know who or which department. I purchased a hand beaded Baguette that cost me $2400. You must log in or register to reply here. Lacoste | Contact us Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. On 1stDibs, shop a collection of Fendi apparel and accessories. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. I bought many slides from high street fashion brands that lasted a lot longer than that. They arrived and broke in half 6 weeks later. Good job fendi. FENDI Vitello Grace Light Logo Fendi Pack Backpack Black 1114838 We'll be more than happy to help and will reply to you as soon as possible. Client Services - Contact Us | FENDI Australia If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. Customer Reviews are not used in the calculation of BBB Rating. i cannot believe this company is doing business in this matter. Fendi Careers I'm curious what it looked like. Spending so much on a bag, it should be indestructable. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag So she had to call them and they sent her one with no apologies for their carelessness. Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. I tried on the coat and when I went to tighten the sides it was broke. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Information provided by various external sources. Note that complaint text that is displayed might not represent all complaints filed with BBB. As they should! I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. Word to the wise, save your money and buy something WAY cheaper. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. I never wore the coat. Shopping Bag (0 items) I bought a ring for my daughter that after a few months the coating had all come off and looked awful. The item was scratched, and not to my standard of quality for the +$1,500 price. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. Get the latest business insights from Dun & Bradstreet. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. Hosted in the EU. FENDI - Client Services - Contact Us - II We have reached out to the client and the issue has been resolved. Less than a month later the shoes are already pulling apart all of it. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. I am sorry this happened to you, but hopefully you willl get some satisfaction. Well Monday came and she told me nope. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. Shop Fendi Online | Nordstrom The item is clearly damaged. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. I guess it really depends where and who you are dealing with. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. *** completed their investigation on 10/26/2022. Absolutely one of the most third rate customer support from among the top brands. I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. Needless to say no one has called to set up the **** This has been the worst experience ever. Three month on still trying to send the earings back to Fendi and waiting on a refund. I was never contacted by the business for resolution. I did everything right and quickly from 12/12 to Jan 2nd. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. I feel sad just reading it. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. I called multiple times - was led down different rabbit holes and was given conflicting information. They said I broke the coat. Can you post a photo? It became scratched and jewels had fallen out after just a few weeks. Still no refund and still have the wrong parcel. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! FENDI - Client Services - Contact Us Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Here are 8 tips for writing great reviews. The rep then told me to call the toll free number. Made in Italy. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. It was too small so I returned it two days after he bought it only to be told I had to take store credit. We will reply to you as soon as possible.