Faxing medical records Faxes must be in accordance with confidentiality This is for the health and safety of both patients and children. Speak up when you have questions or concerns. What do I do now? When paying your medical bills online, you can either choose another saved payment method on file or add a new one. forms: { For questions, please call 800-777-7904 (TTY 711). The information in this online directory is updated periodically. For help with other questions, contactMember Services. Davis. Starting from the northernmost county of southern California--Ventura--and going south to San Diego, southern California is home to the following Kaiser-affiliated hospitals: Community Memorial Hospital of San Buenaventura 147 N. Brent St. Ventura, CA 93003 (805) 652-5011 Antelope Valley Hospital 1600 W. Avenue J Lancaster, CA 93534 (661) 949-5000 Hours of Operation: Mon Fri No. Register. Patient Assistance can help you with Patient concerns, Advance Directives & General questions regarding our facility & services. Why not? If youre already registered on kp.org, youre all set to start using your Kaiser Permanente app. You can do so in the Message Center. Why? Medical If you have an active payment plan, you can either choose another saved payment method on file or add a new one. Select Manage payment plan to add the new bill charge amount to your payment plan balance. If youre not registered on kp.org, go tokp.org/registernowto set up your account. SIGNATURE: To request Radiology Images ONLY (x-rays, MRIs, CTs, mammograms etc. The visiting hours will normally be from 11:00 am to 8:00 pm. Any emails received regarding inquiries or request for status will NOT be reviewed. The beginning of the COVID-19 pandemic felt like walking into the unknown, and for registered nurse Nina Vallega, as she says it is a moment in time shell never forget. Asking these questions is one way to make sure that you are getting the right care. MFA application processing and notification may take up to 45 days from the date the application is mailed or faxed. Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Help is available in your language. In 2019, the Integrated Healthcare Association recognized 6 Southern California Permanente Medical Group areas with its Excellence in Healthcare award, which recognizes physician organizations that achieve top marks on quality and patient experience measures while managing costs. For the past 9 years, our Medicare Plan, along with Kaiser Permanente Northern California, received the maximum 5-star rating from the Centers of Medicare and Medicaid Services. Permanente Advantage, LLC You can also call the Medical Board of California at 916-263-2382, or visit their website . * You must be registered on our website to use this secure feature. Virtual Tour >. window.mc4wp.listeners.push( There may be up to four different types of bills on your Billing Summary page. Visitation by children under the age of 14 will require special permission and screening for communicable diseases. Providers in your plan or accepting new patients, call 303-338-4545 or 1-800-218-1059 (TTY 711 ), Monday through Friday, 6 a.m. to 7 p.m. Affiliated providers office hours or languages spoken by front office staff, call their office directly. WebKaiser Permanente Southern Californias Medicare Plan has received a 5 out of 5 rating from the National Committee on Quality Assurance (NCQA) in its Medicare Health Before you submit your medical bill payment, you may want to change the payment method youve selected. Urgent care services are temporarily closed. 2023 Kaiser Foundation Health Plan, Inc. Are you sure you want to leave your new member step list? 0 Details. Follow us on these external social media sites that will open in a new browser window. If your plan includes a cost-share, it is due for payment when you check in. If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued. Depending on the care you received, you may get a professional bill, a hospital bill or both. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. Setting the standard: Medi-Cal Members: Enhanced %PDF-1.6 % How can I view a history of my bill payments? I received a notification that says my credit card is about to expire. If you are setting up a payment plan for ahospital bill, your payment date will automatically default to the 7th day after your statement date. What are my rights and protections related to the No Surprises Act (HR133)? Additionally, it includes changing your physician or switching to another health plan. } 2023 Kaiser Foundation Health Plan, Inc. We are unable to switch you to this area of care. Email With the outbreak of COVID-19, we want to ensure we are ready to care for the most critically ill patients while also meeting Medi-Cal Members: Enhanced , CA Before we can do this, you will need to obtain a doctors note (caregiver report) that certifies the patients need for a caregiver. callback: cb Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria. Because we apply your health plan benefits before we send you a bill, we ask that you pay only the balance shown on your current billing statement. Learn about Health Care Reform. Note: To download and print a detailed report of your medical payments, go to your Medical payment summary. WebFor your convenience, you may contact ROMI by phone or email. In-person, telephone, video, and alternative modes of communication are available. *Most features are available only to members receiving care at Kaiser Permanente medical facilities. Complete and submit this request to your doctor to certify your serious health condition(s). If you receive new hospital bill services after setting up a payment plan, you will see a notification that you must add this new bill charge to your payment plan balance. external page, For Medical Advice at anytime, call 1-833-KP4CARE (1-833-574-2273), Schedule an appointment at kp.org. We want to speak to you in the language that youre most comfortable with when you call or visit us. YT/0( }DN3YwLheb\5LsvMfeU @s WebRancho Cordova, CA 95670 916-631-3000. WebFor more information, please call our CenteringPregnancy coordinator at 909-724-2395. Contact your plan administrator for details. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057. Providers that do have contracts with Kaiser Permanente to provide services to members must exclusively consult their contract and related provider manual(s) for final determination of any issue addressed on this site. Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. 5:30am PST 4:00pm PST (8:30am EST 7:00pm EST), Colorado Members: 1-888-525-1553 There are also vending machines for access to snacks and drinks at any time of the day. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. Available: call now & skip the wait! 866-454-8855: Customer Service. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov . We assist your physician in providing medical certification for your short-term and long-term disability claims. Most features are available only to members receiving care at Kaiser Permanente medical facilities. Note that Hospital and Medical Office records released as part of this request may contain references related to mental health, addiction, and HIV conditions. Look no further. Kaiser is a membership HMO with its own medical offices and hospitals and you must be a member to go to any Kaiser facility. They dont accept outside health insurance. They do accept Medicare and Medicaid or Medi-Cal which are assigned to Kaiser and if you do that, you must only use Kaiser. Please note that our website does not function properly when accessed via a Windows XP computer. Request for confidential communications forms, Learn more about link terms and conditions, Set up, manage, and view payment plan details, Get answers to frequently asked questions. The Southeast Permanente Medical Group (TSPMG), Chair of the Board and Chief Executive Officer Hours of Operation: Mon Fri For questions, please call 800-777-7904 (TTY 711). Use of the Emergency Department for urgent care may not be paid by Kaiser Permanente. Combining cutting-edge technology with a focus on prevention, Kaiser Permanente Panorama City puts you and your health at the heart of everything we do to help you get healthy, stay healthy, and thrive. any way we can. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. } Select the range of dates you would like to view past payments. Third parties (such as employers, schools, social service, or insurance companies) may request form completion, or medical certifications if they submit a request with a valid disclosure authorization signed by the patient. You will need to contact the members designated region by phone and speak with a live representative. Through the Kaiser Permanente website and mobile app, you can: To make sure youre using the web browsers we support, review our technical information. WebFresno Medical Center. WebTo find out about each medical groups doctors and locations, health plans accepted, appointment hours, after hours services, urgent care services, and more go to WebElectric Mobility Cart Now Available. Office. Any services received or billed after your statement date will not appear on your statement or online. The pages dont seem to be displaying correctly. If you do not yet have one, please email your doctor. })(); Exceptional Care Experience. You have already made a request but have not received records within 5 business days of the date your request was submitted. Obtain a doctors note (work status report) that certifies your medical impairment. Eisenhower Medical Center is your new Kaiser Permanente Affiliated Hospital. This information is not available at this time. Be patient with questions from your health care team. We want to speak to you in the language that youre most comfortable with when you call or visit us. Maria Guzmans passion for patients started when she witnessed hospital staff treat her close loved ones who were fighting cancer with such love and compassion. Visitors are welcome and encouraged at Kaiser Permanente Woodland Hills Medical Center. The magnitude of the COVID-19 pandemic is unlike anything weve seen before in our lifetime, but Ebony Talley, Director of Infection Prevention at Kaiser Permanente Woodland Kills Medical Center, believes we can get through it together. How do I make a payment toward my medical bill? By phone: Call the number listed on your billing statement or the Member Services phone number listed on the back of your ID card. In the OR and Post Anesthesia Care Unit, visiting is not permitted. Medical secretaries can help you with Medical Record Releases. Learn about Health Care Reform. Kaiser Permanente is not responsible for the content or policies of external websites. Different members of your health care team may ask you the same questions several times, such as what is your name or do you have allergies. WebFontana Medical Center. Call 1-833-KP4CARE (1-833-574-2273) for medical advice at any time, 24 hours a day, every day. Request SDI medical certification. Southern California Permanente Medical Group received gold recognition the highest level possible in the American Medical Associations 2021. Southern California Permanente Medical Group Colorado. **Voicemails received will be returned, at the latest, on our next business day. There are a number of convenient features that are available to subscribers. Only pharmacy, lab and imaging services will be open at this site. WebIf you believe you've experienced fraud (or are aware of a fraud, waste, or abuse matter involving Kaiser Permanente members or resources), please contact Member Services. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. Here are some steps to get your medical records: Call your family doctor. Ask for your records, or wait until your next visit. on: function(evt, cb) { What if I have more questions about my bill? General information Emergency Services: 24 hours a day, 7 days a week Urgent Care available Hospital Operator: 1-866-735-2922 TTY (for the hearing/speech impaired): 1-800-222-1222 (toll free) As one of few infectious disease doctors in the San Fernando/San Gabriel Valley region, Dr. Elizabeth Hudson has worked tirelessly to support the Kaiser Permanente COVID-19 command center. Why didnt the charge or payment appear on my bill? Medi-Cal Members: Enhanced If you are interested in using the mobility cart while at the medical center, please call 951-353-4545 prior to, or upon your arrival at the hospital. Kaiser Permanente - California Phone Number. Southern California contact details. Sign In It is offered to assist providers that may come into contact with members, including both contracted providers and those who do not otherwise have contracts with Kaiser Permanente to provide services to members.