LG said it was not covered and a maintenance issue on my part. My LG washing machine has rusted around the top of the tub in addition to the bleach dispenser area. The only way to stops these crooks is to hit them in their pocket books and not ours. In addition I can see rust between the lid (entire top of machine) and base. I bought mine in 2014 lg top loader and it rust around bleach cup also the control board went also in 7 years. How do you join this lawsuit. Ours was purchased in 2015 or 2016 from Home Depot. New machine coming next week- Maytag. What junk! It is disgusting. Now the rust is spreading. We use cookies to improve functionality and performance, enhance user experience, and provide tailored content. all around bleach dispenser. Ya. Other parts inside are slowly dusting. 1-877-465-6937 for Sales and Product Assistance. Please tell me who I need to contact. Greed gets people every time. I have tried contacting L.G. I seldom use bleach. i have been through All of their little scenarios!!! I contacted LG directly to replace the top. We have the same rust problem with our washing machine. Rust in Nearly New LG Washer. I have the same rust problem on my washing machine. Samsung had the highest number of recalls, with 3 million units recalled in 2016. Please review our Affiliate Link Disclosure for more information. I dont use bleach. !! Thats almost 20 years ago!! Never will buy anything from LG. I have the same issue with my LG Waveforce Top Loading Washer (Model #WT5101HV). Please read my reply to the other customers complaint about this issue as a matter of fact i am on the phone with them as i am typing this they are not claiming responsibility for this issue so contact the BBB Where you live and post pictures on the site where you purchased as well as LG Website so other buyers will know not to purchase their product hit them where it hurts in their pocket or maybe if enough people complain to the BBB and star posting your pictures to their website because they feel like they are a big company and nobody cant touch them!! Ive been in communication with LG over the years sending them pictures and they just say its my fault for not wiping away the bleach. lg washing machines rust within 3 years if you use detergent or bleach and they refuse to fix it or even honor their warranty. Im on a disabled budget so I guess I will have to keep the clothes, linens, etc. I am so disgusted with L.G.!!! The machine is spotless otherwise. This started when the machine was only 3 years old, and is flaking off badly now. even though she is going to say shes not allowed to do that, that is not true they can give their first name and their ID NO.They are highly trained on how to get around your issue and will even lie and say that they will look into the issue and call you back or their going to have to escalate your call to another dept. Leaks on the side of the blue bleach dispenser. I called as it was still under warranty. I feel like I am going to have to replace my washer before it quits working just because of the rust! They say its lack of taking care of the product if I could take pictures of our machine and attach to this post I would , besides the rust issue this machine looks brand new. There is no shred of doubt in my mind that LG knew about these issues and didnt fix them. I have the LG rusty machine too. Around 2yrs of use my laundry started having bad rust stains. No warranty and the company didnt care. I have rust around the bleach dispenser that is spreading and there is nothing I can do about itwhen this wash machine goes I will never buy an LG againone person doesnt make a difference to a large company but maybe when their sales decline due to all of us not buying again they will do somethingtake pictures if you do get rid of your machine. Unfortunately the tops do not fit properly and the repairman scratched the front housing all the way down to the metal. LG should reimburse or provide a repair for something like this IMMEDIATELY! I have same issue with my LG washer; rust build up around the bleach dispenser. This is a new machine I purchased and started using in 2015. I bought a washer dryer pair.. $1600 top of the line in 2017. I would like to join a class action suit if another arises. would never but another one. I am having the same issue. I have similar rusting issues with my high end top load LG washer. I just purchased a new set. Any suggestions on treating the rust area? The rust started around the detergent dispenser, jet spray, bleach dispenser and around the rim. Another reliable way to get rid of rust is white vinegar. We have the same issue. You can see, in the corners, where the lid closes, that the coating they used is peeling off and exposing the rust. Me too. The plaintiffs say the company denies warranty claims for LG washer rust, calling the problem cosmetic or blaming it on inadequate care by the consumer. I think LG should replace the tops, bleached lines, bleach dispenser! Or have you had any results getting LG to replace the tops? LG is still top rated by Consumer Reports, but appears to be the front loaders. I would also like to know how to join the lawsuit. May I please have the information on whom I should contact? We had a basic Maytag washer prior to this high-end LG. This is crazy!!!! Paint is flaking off too. Its so rotten. I have rust on my lid and on my bleach bin. I just saw this class action lawsuit and noticed it was dismissed! It is now seriously rusted, not just surface rust. This compromises the washers ordinary purpose, meaning that consumers are allegedly not getting what they paid for. Surely a washing machine should last more than 5 years? I have the same exact problem. Rust began showing up about 3-4 years afterward. Called LG, and a technician came and diagnosed that its misuse on our part. So dissatisfied. Dont purchase an LG Washer. I got my first LG front loading washing machine in 2014. This LG washer has ruined numerous articles of clothing and bedding. Machine purchased 2013. It seems that my bleach dispenser is OK, but cannot see around it. Hello and welcome to LG's step-by-step guide on how to clean the tub of your LG washing machine. I cant believe so many people are experiencing the same thing as I have. Now, Im seeing rust spots on ALL my clothing. I am upset that I spent so much money on the LG and even recommended it to friends and have to deal with this issue again!! Smith filed the class action lawsuit following LG's recall of approximately 457,000 washing machines in December 2012. I personally had to return the washer and until now over one month after losing quality clothing and paying for laundry Mat. I am having the same issue with the rusted bleach dispenser. LG said the issue was not covered but agreed to send a repairman to replace. Do yourself a favor and not deal with aggravation because they dont use the right material in a washer to stop this rusting !! What do I need to do? Put us on the class action lawsuit. Have the same Rustin problem under the bleach cup and screws of the top load. Shame on LG. So, add me to the list! What a joke!! Not sure what to do next. Had NO idea others were having this same issue. Probably to costly??? I turn, these flakes stick to the parts of the washing machine. They blame it on the consumer. What should we do now? I bought top load washer in 2012. This is ridiculous that they dismissed it. Plaintiffs allege that the metal tops are poorly sealed which leads to the leakage of water and formation of rust. This washer started this problem after one year. I rarely used liquid bleach because I prefer OxiClean in powder form more so. 12 Washing Machine Brands to Avoid [with Recall Data] - Upgraded Home I spoke to several people and say that was inferior metal used or a bad paint job to seal the metal,, interesting not sure where they were made but just got a notice on our Toyota 4 runner about defective white paint over metal stay tuned. Based on what I have read it does not appear LG is accepting any responsibility. Weve had our LG washer for 12 years and its deposited rust stains on clothing, most of the top area is rusted, especially around the soap and softener dispenser, we have bits of rust flaking off into the utility tub when it drains, and now some rubber type stuff is flaking off in small bits all over everything. What a joke LG! Why dont they stand behind their product? The washer itself is a fantastic unit. Same rusting and rotting of the top of an LG top load washer, model WT5101HV. This machine was super expensive and replacing it will cost even more. LG has the very worst customer service I have ever encountered. I have owned the machine less lan 4 years. I have the same problem as you all. If Clorox is the problem then their injection system may be the fault. It starts around the bleach dispenser and quickly spreads to the rest of the top of the washer. Where can I get information about the class action status? The rust is getting worse and worse! I bought an lg direct drive from Best Buy in November 2019. They have too do something hate to throwaway this high price item. It has ruined numerous clothes of ours. However, I can only wash whites now if I want to risk rust stains that dont come out. Needless to say, I would never buy another LG product nor would I ever recommend an LG product to a friend! Cant believe there was not a voluntary recall about this defective washer. How can dry agitation with periodic spray possibly CLEAN anyTHING? Very bad business and surprised they are still in business. The company shouldnt wait for further destruction to the public. I have the same issue about the top load washer rusting around the top and ruining my clothes. Today the cover inside bottom middle of the drum sheared off. The rust appears to be spreading although I no longer use the bleach dispenser. No looks like I need a new washer as I dont want the breaking rust falling into my laundry. (they are on their second call action suit for refrigerators). Never saw a machine rust like this, its so obvious that the metal wasnt painted underneath or coated underneath and thats the problem. Learn More. Like they arent aware of exactly what the problem is and what the repairs will be. My Grandson was furious at me for ruining a sweatshirt he had! I have the same problem. It is leaving rust all over my clothes. It started years ago (cant really remember how many). Please add me to the law suit.i was not aware of this class suit until now. I spent $1000 on this washer and 7 years later a piece of junk due to excessive rusting! Within a few years it started rusting around the bleach dispenser. I have been battling the rust issue for quite sometime. LG washing machine ruining my wifes blouses. Most of our loads use an oxy clean non cholorine bleach. Ruin $1,000s of dollars in sheets towels and bedspreads. When I contacted the warranty company I was told that it only covered mechanical issues. Please add me to any list with info about future suits.. By the way, the set I replaced was a Sears top of the line model and I had the blistering, rust etc. He griped about if he has to fix it, the entire top needs to be removed, yada yada yada. The rust around my bleach dispenser has finally caused the plastic bleach cup to fall through the top of the machine and water is pouring out of the space left between the bleach cup and the machine top. I put nothing in the dispenser yet it fills with water. The work-horse of the house can slosh and move and go about its business which could cause moisture or chemicals entering underneath the tray in that tiny grooved space. More often than not, rusty stainless appliances are the result of incorrect and overzealous cleaning by owners. My LG water has the same problem of rusting around the bleach drawer. Absolute trash. I have both LG washer and dryer. This is a design defect. What is LG doing to fix the problem? I have a similar issue rust under and along the soap dispensers. If no water flows out, soak a towel with hot water and place it around the faucet to warm it for 5 minutes. I contacted GE but no help. I purchased product in 2018, started rusting in the first six months of use. This is obviously an example of poor design and quality. I call Best Buy who carries out warranty I told them about the rust issue and they told me to call LG! expected to be mailed out. LG is not a reliable appliance and they will not take care of the problem. DO NOT BUY LG TEY WILL LEAVE YOU HOLDING THE BAG!!!1. This not only is ugly to look at but Ive ruined several items of clothing because of rust stains a problem we never had with our previous machine which was almost 20 years old when we replaced it. Today it is much worse there and now in other areas of the Top Cover (part #MCK62185501). 256K views 9 years ago LG has issued a recall for over 457,000 of their top loading washers. Not to mention the fact that in EVERY cycle BUT the Bulky option he water level doesnt even go high enough to wet the contents. I cant get my clothes clean because it is spraying rust out on my final rinse. Even if they sent me a 50% off coupon. Please let me know how I can add my name. How can they keep telling people that when they have so many complaints of the exact same thing? My good friend has a lg refrigerator the repair crew have fixed on three occasions and finally put in a new compressor. Ditto on the terrible rusting. Called lg and they said since it wasnt still under they wouldnt be able to help. I am also having the issue rusting prematurely around the bleach dispenser and the paint is peeling I only bought the machine 2016. Would not recommend LG top load washer with bleach dispenser. Keeping the washing machine tub clean can help to alleviate possibility of detergent and softener residue buildup and odors. Is there anyway to resolve this problem? Can i still join in on the suit. I didnt know I was supposed to get a tetanus shot to own this washer. If anything ever dripped or accidentally splashed I immediately wiped it and dried the area. My LG top load has rusted around the bleach compartment. I am totally disgusted with this product. Bought my LG washer in October 2019. Required fields are marked *. I did not know there was a class action suit against LG. Im sick to know this and its non-returnable. I think I have written here before but have never heard from anyone. We leave the top open after every use. I WILL PUSH FOR A NEW ONE BUT DOUBT IT. My lg top loader has rusted where water comes in and bleach dispenser. But the end result is you cant take this lying down because they are going to do it to everyone that buys their product while they still make MONEY!!!!! I have contacted good guys but since its past the warranty period they referred me back to LG. If you do not use the correct materials when you making the machines dont make them!!! We swap tops out when the rust starts again. According to the LG washing machine class action, the rust is not only an eyesore, it can destroy clothing put into the washer for cleaning. I am having the same rust issued on the top of the washer my clothes have been ruined for the last year this is so bad I am afraid to use it anymore! I dont use bleach dispenser anymore. John A . LG WT5101HV / WT5170HV / WT5170HW Service Manual Should we get under the car and wipe the excess water!? I called a local LG rep, who never showed up. I googled and found instructions to simply file away any rust and go over the area with some appliance paint. I bought it in 2012. I was using vinegar and as soon as I saw the rust I put the vinegar in the tub. This is the definition of a defective product. Our new LG washer (WT 7150CW, 8/9/2022) appears to be designed to limit operational control on the amount of water it can use in the washing and rinse cycles, so much so that our clothes. NOT SO!!!! This is clearly a defective product and LG should make good on repair or replacement of all washers. The option to add more water water plys is useless as well ..no matter how many times you press that option the water level remains insufficient. This is definitely a manufacturing defect. Cheap Chinese steel. My LG washer started rusting at the bleach compartment which I have never used and now it has spread around the rim and onto the detergent dispenser. Same rust problems, leaking, bleach dispenser corroded, adding to the clothes damage. Weve taken great care to ensure the dispenser is not overfilled and wipe down the top of the machine after every use. We have the same issue with our LG Top Loader Washing Machine. Rust is around the top, but more than just around the bleach area of the machine. I dont know how to join but Id sure like tomine is doing the same thing! Three plaintiffs allege that LG Electronics USA Inc. knowingly sells defective washing machines which rust prematurely. My washer has been rusting around where the bleach goes in. Just apply the paste to your LG appliance, then use a damp cloth, sponge, or soft brush (like a toothbrush) to gently scrub the rust away. The water outlet started rusting at about the two year mark and progressively worsened. Once it starts on the metal, you have to get all if it because if you dont clear it all out down to bare metal it will continue. The well where this dispenser cap sits into is the first place the erosion starts and it is invisible to the consumer. Asked the tech about it and if it could be fixed and he said it was from us spilling bleach on the paint coating. So frustrating. I will Never buy a LG anything again because of it. Same. Put me on the lawsuit. Both washer and dryer have flakes of white paint coming off ! Getting something new (not LG ever again) as soon as possible. They said it was not part of my warranty, I would have to pay for the repair. The charge for the tech is $125. Same here. Were having the same problem. even though she is going to say shes not allowed to do that, that is not true they can give their first name and their ID NO.They are highly trained on how to get around your issue and will even lie and say that they will look into the issue and call you back or their going to have to escalate your call to another dept. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Does anyone know what happened to this class action lawsuit? And yes i am dealing with the same issue if everyone that has this issue would take pictures of their rust issue and flood their website with this problem for the consumers who are going to purchase their products and the site where you purchased also pictures to that website you have to hit them in their pockets cause they are not going to repair anything and there is right now a class action suit for the condensers in their lg Refrigerators so i am posting pics on every website that i can find that carries their product as well as calling the BBB here where i live if you cant hurt them one way hurt them Another!!! My clothes are sometimes affected as well. It is the top of the line for 2012. had many texts and calls and no support. Our LG washer is only 3 years old. Paint peeling off, rust and other areas of bubbling paint. So you as the consumer dont purchase an LG !! But nowhere do LG address the space that is underneath between the plastic top and the track it is clipped into. If cars undercarriages was built like this we would all be in trouble. I have to be careful not to cut myself on the rusted metal. I called LG and they told me it is out of warranty after a year and is not covered. I followed their manual to the letter and Now I know they believe me to be an ignorant and stupid consumer. I should not be doing this to a 3 year old $700+- washing machine. I had NO idea there was a lawsuit until I looked up TODAY by chance how to clean off rust from the bleach area of my LG washer thinking I was the ONLY one with the issue!! Also, rust is like a disease. Was told it was not a warranty issue by the LG Support representative. I will NEVER buy another LG anything! Rust in Nearly New LG Washer - Mamapedia I live in California. I certainly wont be buying another LG washer or dryer. Will NEVER purchase one of their products again.I need to post this on Facebook so other people can be aware. They rust near the bleach cup probably because your not suppose to use bleach in a bleach cup right ??? My home warranty does not cover this issue as rust is not covered, despite it otherwise being covered by the warranty for years. The bleach dispenser kept breaking chunks into my clothes and then it fell hitting the spinning load then it broke through completely. I went to that website but could not see the LG rusting casesaw a mildew case. Faulty counter balance springs. . Now I see other people are having the same issue. I have purchsed less expensive washers over MANY years, and NOTHING like this has ever happened. I paid more because it SEEMED like LG puts out good products, and I thought the more you spend , the better. Not just bleach dispenser. I was so afraid the rust was due to our water but now Im thinking that LG is just terrible. I heard about the lawsuit, how can I become a part of this? Extremely unsatisified with this purchase. Good luck everyone. useless!!!! The rust started a few years back, doesnt look pretty ,but oh well. Who can I contact to have this issue properly corrected. How do I get the casing replaced. will read this and find our experience helpful before buying and wasting money on LG WT5101H like we did. Since there is nothing the consumer could or should do to prevent this, it certainly appears to be a product defect. This is truly a manufacturer defect. I only used bleach every few months and stopped completely over 5 years ago. I have made multiple requests for assistance with no response. I spoke to a casual visitor while getting my RX at the pharmacy and he was really unhappy because he had bought several of these machines for a washateria and has begun having problems and seeing about an attorney for a suit against LG which I decided to see about and found this is a very common problem and that is why I am writing on your review. Ive ruined more linens and whites with rust stains before I realized what was causing them. HOPE THIS HELPS YOU ALL. I know the warrantee is long gone. I have used/owned about 15 washing machines in my lifetime, but have NEVER had/seen a washer literally RUST-OUT!!! Choice magazine, in independent tests of popular LG fridge models in 2010, found the energy consumption in two models was higher than claimed by LG. I purchased a home and the LG washer was included. I would love to be a part of this law suit. I have an LG washing machine that has been rusting around the bleach dispenser, for over one year. Description: This recall involves several models of Samsung's top-load washers with super speed wash. I have had the same problem and its getting worse. I would also like to join the lawsuit. My GE Profile HE washing machine has this problem, too. Can we still get in on the suit? I AM COMPELLED TO PURCHASE ANOTHER WASHING MACHINE FOR CLOTHES SINCE MINE HAS BEEN RUSTING FOR OVER A YEAR. It took forever to finally decide & purchase the best washer for us but I guess we were wrong in this case!!!! Now it has rusted all around the dispenser and we also noticed rust forming around the hinges of the lid. Our laundry comes out with so much rusty flakes and most light garments are ruined with rust stain; some bigger rusty flakes can be manually rubbed off of garments before drying but that leaves rusty mess on laundry floor and tub, and therefore more manual cleaning for us. I would like to know also. I always bought Sears washers in the past (Whirlpool) and never had this problem. We have lost cloths, blankets, etc. Company does not always pay the repair company for labor. Can I join this suit also? Also, the judge that dismissed it I hope they are no longer sitting as a judge. We battled about this issue for our washer. You cant get the rust marks out! Cant believe it. Thank you. These washers should be built for everyday water and bleach use. I DO NOT use bleach at ALL. What does it mean that it was dismissed? Santa Barbara. I would like to join this lawsuit as well. I contacted LG and was told since my washer was out of warranty and I did not take out an extended warranted, LG was not responsible. Do not use bleach due to my sons severe skin condition. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Bad choice to put bleach on outside incased around metal!!!!!! Wikipedi I purchased mine October 2018, and the bleach dispenser bubbled up and damaged the paint In less than a year As much as I wipe it around, it still damaged the paint around dispenser. UPDATE: The LG Washer class action lawsuit was dismissed on June 20, 2019. I now have a hole adjacent to the dispenser. So i wss searching on line for solution about my lg true balance for the UA error message solution as well top body part bleach dispenser replacement when i stumble across this ,so is this machine really defective? I emailed them before reaching and reading this. i also so have rust around my lg bleach dispenser i has ruined alot of my cloths ! It has gotten worse and worse.