I dont believe they allow these companies to be used on their marketplace. Not worth the stress. Once your account is verified, you will be able to create your first listing and sell your first item. Tagged: Mercari, selling online, thrifting & reselling 2. I aim for same day or next day shipping whenever possible. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. Your funds will be released. If I want to sell an item for $20, I might list it for $25. Customer service can be sketchy and hard to get in touch with. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. Mercari expert to sell your stuff for you. . This is important because you dont want the item shipped back to you or the buyer changed upon delivery. #5-Make sure you have more than one photo listed. Buyers can use the search features of Mercari as well as the category sections to find it. Its so hard to access customer support. Save up to 40% Save with discounts on flat-fee standard and economy shipments. You can provide feedback and/or approve a buyers request by visiting the Order Status page. Mercari wouldnt let me return nor leave a review! If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Even if the seller has agreed to a refund Mercari doesn't care. Shipping time : r/Mercari - Reddit Im convinced that no orders are ever shipped out from this app. I like to add measurements to my listings because I sell clothes. Tried to purchase a guitar pedal and they couldn't verify my address even after my address was verified through customer service. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. The purchase in on topOf a desolate mountain in TN instead of our home in KY. Do not shop with Mercari. The buyer waits until it's out for delivery and requests a cancel of the order, almost a week after I shipped the order. That covers the basics of listing your item. Wait for a Buyer to Show Interest in Your Item. I had no reason to check when I received the item because it was backed by their authentication process. 3) Ship the item and follow tracking online. Take pictures of your item showcasing every side of it, the brand tag, and the size. I'm Arlene. Five Ways to Increase Your Sales on Mercari #1-Add 10% markup to the listing price so you can promote a price drop to your likers later on. Things like pricing, shipping details, and photographs can be altered. The guitar was new. The shipping label is sent to the email address you have on file. Use the magic wand to automatically improve the photo. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. The pants I bought doesnt even have a size indicated anywhere. I contacted the seller and Mercari. I try to keep this as up to date as possible, but it's best to look at Mercari for the lates updates. Theres a listing for shorts under athletic apparel, but not all shorts are athletic wear. If the shopper makes an offer thats too low for your liking, consider how realistic your ideal sale price is and how likely another potential buyer may come along. Prices for shipping items under 1 lb have gone up over the years, but are still cheaper than a platform like Poshmark, where the only option is to pay over $7 for USPS Priority shipping. I believe it depends on if theyre a new user or choose to use PayPal for their transactions. Once youve set up an account with Mercari, you may be asked to verify your identity. I will never buy on Mercari again. You dont get extra credits if you decide to spend the money back on Mercari. It is something that the seller is only supposed to do after shipment, but some do it sooner so that their shipping time stats look good. My items usually get to the buyer within the week (usually 3 to 4 days). This site sucks. Herein, Does Mercari report to IRS? We also ensure all reviews are published without moderation. I have bought and sold with Mercari a few times. Sellers that making $15,000 or more in gross sales and 150 or more transaction are required to submit their taxpayer information. This way I can accept an offer or provide free shipping if the buyer asks for it. The three available shipping companies are USPS, UPS, or FedEx. I tried to return. Starting on November 1, 2022, the payment processing fee for all transactions will increase from $0.30 to $0.50 per sale when an item sells. You cant lower it more and still make money on it. The seller cancels to change shipping options. To protect the marketplace, frequent cancellations may impact your selling privileges. Mercari will gradually lower the price of your item to a pre-set floor price based on their pricing algorithm. Every crosslisting service has its pros and cons, and its really a matter of finding one fits your needs and budget. The seller has not shipped within 7 calendar days of purchase. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. I help women save money and make money in everyday ways to meet their money goals. I have asked a seller before if they could change the shipping and they said they didn't like FedEx because 'it did [them] dirty.' I have had only one person ever ask me to switch shipping from FedEx to USPS. Edit pictures right in the app. You can request a direct deposit to you bank. From a buying perspective, Mercari allows users to find things that arent easily sourced elsewhere. I purchased a video game from there and the first purchase went well. If you say that its in fair condition, people make ask you why or whats wrong with the item that makes you rate it as such. Often, its up to the seller of to ensure that you receive your package. Never again with this awful company. Step 4. Know that Mercari offers buyer protection if an item comes not as described. I've seen sellers lose cases where they said flaws were shown in the pics. Youll open a ticket that way. You may also need mailers, boxes, and packaging tape. For in-demand items, youll likely receive other offers resulting in a competitive sale. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Advertising Campaign : .Absolut Escape PD, Advertising Campaign : WWF Posters against killing animals for material goods Google Search, Creative Advertising : Organic food banner collection. Weve added a payment processing fee of 2.9% + $0.30 charged to the seller for each completed transaction. The buyer will receive a notification. New comments cannot be posted and votes cannot be cast. I see a couple pages that state that sellers must ship within 3 days. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Provide the brand name, style name or model number, color, size, and any other important detail. The category is one of them. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. How do you send a message to Likers on Mercari? - TimesMojo Public sale Mercari promotes your item by moving it up in the search results when you reduce the public price of an item by at least 5% below its historical lowest price. The marketplace allows many categories and items for sale: electronics, clothing, household goods, collectibles, and more. What happens if USPS loses my package Mercari? While other services promote contactless sales, they dont enforce it. If the buyer doesn't rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. At other times, it may be someone fishing for a refund or even attempting a scam. Congrats! After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. Each condition has a short description of what it means. Its good to be aware of this in advance. But if you have a question about something else in general and want to contact support about it, good luck because their Help Center and even their Contact Us button sends you in circles to the same articles. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. When selling on Mercari, expect to receive offers on your items. They may make an offer to you via message. Disclosure: This post contains affiliate links. I am out $250 and I plan to remove my own listings and I wont shop there again as they cannot be trusted. What are my rights if goods are not delivered? They are relatively inexpensive because the goods are transported via ground services so they take longer to be delivered. Nike fresh prints graffiti black neon tank XL, Circular rattan straw wicker crossbody purse. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. Mercari canceled the order and told me to call my shipping carrier, but I used THEIR shipping label. Archived post. What happens if seller doesn't ship in 3 days Mercari? If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. Add the brand name, style or model name, size, condition, etc. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! Mercari can be challenging here as well. The buyer could also open a case during that time if the item was not described accurately. Interesting question and there are many answers: Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. Labels are for up to 0.25 lb, 0.5 lb, 1lb, 3 lb, and so forth up to 100 lb. Here are 8 tips for writing great reviews. Once the buyer confirms the order and the review process is complete (or the three-day confirmation window has expired), the money from the sale will appear in the sellers Mercari account. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. She gave 4/5 stars and said "It fits perfectly thanks so much". If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. Facebook Marketplace takes only 5%. How often to relist depends on you. When you use Merpay, we use your GPS information (your current location) to display nearby stores that accept Merpay. Purchased item was dead on arrival. I bought a pair of pants that dont fit me at all. Ive seen some out-of-date shipping charts come up in searches. If the seller doesnt confirm the shipment or respond to the cancellation request within 24 hours, well refund the original form of payment. Show the fabric content label or state it in your listing if you dont have room for this picture. We also collect your IP address when you use Mercari. If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. Its very frustrating. Mercari changes its shipping options and their prices regularly. Then you have to pull out the item and measure it. About How Much Money Do You Need To Retire? Were happy to help. If you report counterfeit item , they want authentication proof , which they dont provide , , which also cost money . The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. All these are icing on an already pleasant little cake. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. But from ebay or something that has some support. In past years, theyve had some great promotions like listing sweaters for the week and paying less commission when the items sold. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. Taking pictures in the Mercari app is easy because of the great features. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. Buyer Beware! They allow counterfeit products on their platform and do nothing about it . Certain items like drugs, counterfeit items, stolen items, vitamins, diet products, and even body parts (yes the Mercari terms and conditions explicitly ban the sale of body parts) are banned so you can feel safe in the knowledge that you arent buying something that could be dangerous for your health. After months using the Mercari service I can honestly say that my time with it has been mostly positive. This is based on my experience selling mainly clothing and a few other small household items like Christmas ornaments, not other items like electronics or collectibles. Order cancellations will appear on the profile page of the buyer or seller who cancels. This is understandable. Some sellers relist items daily. Makes no sense. If you have a question about one of your sales or purchases, its possible to contact support by clicking through that item and describing your issue. Mercari even has a make offer button. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). Post author By ; . Mercari makes this easy by having you choose from five options: New, Like New, Good, Fair, and Poor. Ive used Vendoo, PrimeLister, and ListPerfectly to help me crosslist to 4+ marketplaces. Founded in 2013, the app is currently stationed in the U.S. and the UK. If you offer free shipping, raise the price of your item to account for it. eBay varies but is over 10%. After wearing the advertised gold ring, the gold color wore off. In this case, the order cancellation will appear on the sellers profile page. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Is Mercari Legit? (Know This To AVOID Getting SCAMMED) - Ecomsay Defective item and support doesn't care because it's past 72 hours. Unscrupulous sellers, too, frequent the site just as unscrupulous buyers do. To make it happen, we ask that you verify your identity. The buyer accepts the item by leaving a rating for it. You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. I always use boxes, bubble wrap, or packaging pillows for anything that can get damaged or misshapen like fragile ornaments and shoes. Sellers are responsible for selling the item that was purchased as described in the post.Apr 27, 2022, How Do Scammers Find Mercari Victims? It goes against our guidelines to offer incentives for reviews. My buyers have been super happy. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. All new listings will be subject to the new fee on October 1, 2020. Terrible business. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. As I mentioned above, they are missing many brands and sizing options when listing. It's up to the seller to agree or deny the cancellation request. Youll be notified when a case is open. Mercari is a Japanese e-commerce company started in 2013 and meant to be a second-hand marketplace that was easy to use from a smartphone. I sold a mixed lot of jewelry to a buyer on their site. Thats too often for me. The question, though, has evolved to: Are there buyer scammers on Mercari? And the answer to that is consistent with other platforms from old-time players like eBay and Amazon to currently popular ones like Poshmark YES.Dec 29, 2021. It's better than Poshmark or eBay. Make it easier on buyers to find your items. Mercari is strict about this and will take funds from your account if you dont pay enough for shipping. Should I offer free shipping on Mercari? - IronSet Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer.