Her womens clothing and accessory store, Soft Surroundings, which was established in St. Louis and has now expanded nationwide, was founded on this concept. Was going to charge me $10 more than should have for shipping, but I caught the error. the customer was not satisfied with the explanation. The company offers great discounts to employees and provides much training in store stockrooms and creative layouts. Soft Surroundingswill continue to be actively managed by CEO Tom Wilcher and President Robin Sheldon. Consulting an attorney and tax professional can help ensure you have taken all appropriate actions to protect yourself from future claims, so you can start the next chapter in your career with confidence and peace of mind. Seychelles Off the Grid Slide $99.00. Soft Surroundings General Information. EU Website Privacy Policy. Nevertheless, due to financial issues, the business has had to close many outlets recently to stay afloat. The gift card was sent to the email address provided *************** on 5/8/2020 at 9:59 pm CST. According to a 2018 building permit, Horizontal Retail Construction Inc. spent $527,556 to remodel the 4,500-square-foot store at 4790 River City Road. Incorporate for FREE + hire a lawyer with up to 40% off*. Los Angeles, CA 90025, Recruiting As an illustration, Walmart has taken cost-cutting measures. The good news is that in most states, dissolution forms can be filed electronically. Twas delivered by FedEx on Monday 7/26/2021 at 10:46am EST. Cardinals latest, deflating loss compounds concerns, Man shot, killed near Kiener Plaza in downtown St. Louis, What was Andrew Knizner thinking? She Leveraging Nudge's Voice of Employee capabilities, Soft Surroundings was able to rapidly uncover and scale best practices from an initial group of high-performing stores that were among the first to open. Soft Surroundings, a women's apparel and home furnishings retailer, has plans for a large expansion in its number of stores this year. SOFT SURROUNDINGS - Mexico, Missouri - Couriers & Delivery - Yelp FILE PHOTO: The Retreat Collection is displayed near the front entrance of Soft Surroundings on Tuesday, Jan. 26, 2016, in Richmond Heights. Brentwood Associates is a leading consumer-focused private equity investment firm with over $650 million of capital under management and a thirty-year history of investing in leading middle-market growth companies. Personalize which data points you want to see and create visualizations instantly. Its really provided us with a great road map on where we need to be and where we need to go.. When calling and put onhold the music is so loud it doesn't encourage being able to stay on the line long. Unique Pieces. Manage Settings All the legal documents you needcustomize, share, print & more, Unlimited electronic signatures withRocketSign, Ask a lawyer questions or have them review your document, Dispute protection on all your contracts withDocument Defense, 30-minute phone call with a lawyer about any new issue, Discounts! Rosalyn Damask Sham $70.00 to $80.00. Due to the Global Pandemic returns are taking up to an additional 2 weeks to process. The 16 new stores opening in 2018 would tie last year for the most stores the company opened in a single year. Sign Up For The Tinley Park Mom Newsletter to receive exclusive updates and deals only for subscribers, delivered to your inbox. Visit the Coronavirus Legal Center and ask a lawyer today. The date of tge transaction was Jun 3, 2021. Soft Surroundings Soft Surroundings Reviews 110 Bad 1.7 VERIFIED COMPANY www.softsurroundings.com Visit this website Write a review 1.7 110 total 6% 6% 5% 1-star 73% Filter Sort: Most relevant TS Terri Shook 2 reviews US Updated 3 days ago They don't care, jury still out. Soft Surroundings (Walnut Creek, CA) About See all 36 Broadway Lane; Suite 1011 Walnut Creek, CA 94596 10 peoplelike this 11 people follow this 3 peoplechecked in here https://www.softsurroundings.com/ (925) 951-1650 Shopping & Retail Photos See all Page transparency See all It officially opens tomorrow. Soft Surroundings at Preston Park Village. List your business creditors, including: If your business has sufficient assets to meet all obligations, then pay your outstanding bills and ask creditors for 'paid in full' letters to document you have satisfied your accounts. The three Florida locations are in The Villages, Sarasota, and Estero. With sorrow, I have learned that theSoft Surroundingsstore inOrland Park at Orland Crossingwill be closing their doors by end of this year. I called **************** and advised the man of my problem. Probably the worst customer service I have ever received. It was achieved by expanding its catalog distribution and introducing a new household goods catalog. Busy women of all ages are our customers - especially those who need to be reminded to put themselves at the top of their "To Do List." I don't understand the delay. Last chance! Patrizia Tilly Espadrille Slide $69.95. Brentwood was represented by Greenberg Traurig LLP in conjunction with the transaction. ; Nashville, Tenn.; and The Villages, Fla. How do I tell my staff I'm closing the business? Opportune Time For Bargain Luxury Shoppers. The company specializes in women's clothing, accessories, shoes, bedding and beauty and fragrance products, enabling customers to get products as per their choice. I have purchased 2 king bed skirts and 6 drapery panels in the raw silk. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. We are processing the customers request for exchange This information is all available on our website as well. Soft Surroundings Store Locations | Soft Surroundings I would like to get my money back, regardless of whose fault it is.. registered mailed would work, but not all these empty stalling promises to "check on it" . OneWest Bank, FSB is acting as administrative agent for the senior credit facility. Therefore due COVID-19, the Merchant has not taken my call? In light of this, each store provides busy women a readily accessible, soothing break. The Company is also planning new store openings in leading malls and lifestyle centers in Boston, MA, San Antonio, TX and Houston, TX by the end of 2012. Sophie Slides $129.00 Top Rated. In some cases, it may make sense to file for business bankruptcy protection. DiscontinuedNewsis impartial and independent, and every day, we create distinctive, world-class programs, news, and content that inform, educate and entertain millions of people worldwide. contacted us about this 3 times and each time we explained this to her however In every manner we can, we wish to assist her.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'discontinuednews_com-medrectangle-4','ezslot_2',153,'0','0'])};__ez_fad_position('div-gpt-ad-discontinuednews_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'discontinuednews_com-medrectangle-4','ezslot_3',153,'0','1'])};__ez_fad_position('div-gpt-ad-discontinuednews_com-medrectangle-4-0_1');.medrectangle-4-multi-153{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. All of our calls are recorded and we did listen to the customers call and at no time did she mention a second order nor was the country of origin mentioned by the customer or we would have addressed. Don't forget to include business tax obligations not yet paid. She worried about the stores future, saying she thought it would have to close shortly.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'discontinuednews_com-large-leaderboard-2','ezslot_4',154,'0','0'])};__ez_fad_position('div-gpt-ad-discontinuednews_com-large-leaderboard-2-0'); The companys income had been declining steadily over the previous five years. Soft Surroundings raised a total of $110.7 M in funding over 1 rounds. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Soft Surroundings, a women's apparel and home furnishings retailer, has plans for a large expansion in its number of stores this year. As stated in our first communication we did cancel the order that the customer called us about. We told her at that time that the Tory Tencel Top was delivered and to check her porch, She made no mention at this time of cancelling the Serendipity Halter. I Was told that due to covid 19 closures that refunds were late and mine was coming, an explanation which i accepted and understood. Later corrected this, but behaved as if that was okay. The factors contributing to Soft Surroundings financial difficulties will be discussed in this article. are sorry to hear the customer is not happy with her recent order received. Report your business closure by contacting your state's Secretary of State or other business authority, as discussed more fully above. Employees will likely need guidance when it comes to what to tell customers, when and how they will be paid, and whether you will be able to offer any assistance as they search for new roles. Soft Surroundings reaches its customer through its print, digital and social media channels as well as a national footprint of 80 stores. Going on vacation in 2 days and no package in sight. If you have questions about closing down your business in light of COVID-19, you can access free legal advice and essential documents in the Coronavirus Legal Center. The catchphrase for soft surroundings is my time. Upon review the customer placed her order online on 03/20/2023. She decided to fill the void when she saw nothing available in the retail industry for this group. Customer service has not contacted me regarding my return status. With significant experience in both investing and brand building, Brentwood is a value-added partner with entrepreneurs and executives building world-class companies. Catchers once in a lifetime lunge saves Cardinals, The world watches (and makes donations) as St. Louis bald eagle raises eaglet from a rock, Governor threatens to keep Missouri lawmakers in session over transgender rules, Barat Academy in Chesterfield to close after years of financial troubles, Four young people die in Old Monroe head-on crash, Court records online include private information for thousands of Missouri residents, Archdiocese releases third draft of proposed changes to St. Louis parishes. Retail Assistant Manager 13 reviews. In the St. Johns Town Center, the Soft Surroundings outlet is closed. Customers are notified by email when there return is being processed. See savings in cart! Was to be delivered, April 5, 2020, *****, I was told delivered the package, I have not ever gotten my order, that was in the amount of $96.01. Her refund of $21.09 will post to her original form of payment in Is Metro Pcs going out of Business? "What can be done? I have sent emails and received automated messages with a generic content. Near Swarovski is the former Soft Surroundings rental space. She said we have a soft surroundings in Victoria Gardens. Following the appropriate steps to dissolve your business is important, as doing so can limit your continued liability. SoftSurroundings.com | Our Stores | Pricing Policy | Customer Care . Soft Surroundings Store Closing in Orland Crossing This resulted in many employees losing their jobs. The brand made its debut as a catalog company, but has expanded over the past 20 years to include a formidable online presence, and also a number of brick and mortar retail stores across the U.S. When customers make a return and used the prepaid label that we include with the package it is able to be tracked by both the customer and Soft Surroundings. However when the customer clicked Apply & Order button online, she was agreeing to the terms of our return, exchange and cancellation policies. Plan your communication as carefully as you can and anticipate questions from workers about what the decision means for them. Copyright Rocket Lawyer Incorporated.Rocket Lawyer is an online legal technology company that makes the law simpler and more affordable for businesses, families and individuals. It has been 24 days and as of today I have not received a refund or a replacement of the merchandise. Seek legal guidance when needed for a smooth dissolution, Secretary of State's Office (in each state in which you do business). After the sale, Brentwood has aided the management group of Soft Surroundings in altering its retail store strategy. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. In addition to growing its highly successful catalog and e-commerce business, Soft Surroundings is expanding its retail store network, with recent store openings in Kansas City, MO and Denver, CO. 2023 PitchBook. received payment.Can you help resolve this? Retailer of apparel, accessories and home furnishing products intended to serve women. Sent me an invoice in which the amount charged to my credit card was more than the purchase price with tax. 1-800-240-7076. They were open tonight. Is Misen going out of business in 2023: who owns it now? Soft Surroundings is the top shopping destination for unique women's clothing, artisan jewelry, comfort shoes, time-saving beauty solutions, lusciously soft bedding and home dcor. The information is readily available on any item to all customers. Tinley Park Links and Community Information. Green Streethas plans to build hundreds of apartments, retail shops and a hotel just south of Olive Boulevard and Interstate 270. Click here to visit. "We've always believed that dormant, brilliant ideas live on the frontline," said Jordan Ekers, Nudge co-founder and Chief Customer Officer. Grant Williams, a native of St. Louis, and Sheldon paired up to form Soft Surroundings. Copyright 2022. Soft Surroundings headquarters are located in 2280 Schuetz Rd Ste 100, Maryland Heights, Missouri, 63043, United States What are Soft Surroundings's primary industries? We have also sent a copy of the gift card to the purchasers email address *******************. Hello. See details. The discounts are steep, anywhere from 70-90%. As retailers across the country struggle to grow amid consumer shifts from brick-and-mortar shopping to e-commerce, Creve Coeur-based Soft Surroundings is adding 16 new stores this year. Phone order transaction at Soft Surroundings Outlet on July 3. Soft Surroundings is dedicated to making you look and feel your best. When the order was prepared to ship is when the Lawyer must be part of our nationwide network to receive discount. Azura Cheryll Espadrille Sneaker $129.95. What should I do with assets when closing a business? If a customer contacts us asking where their return is we ask them if they used the label included with the package. Is Soft Surroundings in financial trouble? On May 22, 2020, I returned some items (in 2 separate shipments) to Softsurroundings using the return label they provided. We have been in contact with this customer. You will need to take this step in every state where your company is registered to conduct business. The order # ********* totaled $146.22.I have been ordering from Soft Surroundings for several years and have received my orders at various addresses over those years each time I moved. Soft Surroundings Management reviews - Indeed When the customer Order was confirmed on April 4, 2020, by the Merchant. Well guide you through the process. Retailer of apparel, accessories and home furnishing products intended to serve women. Women's Clothing Outlet | Discount Women's Clothing, Women's Clothing Rather than scaling with new stores at a rapid clip, Soft Surroundings got its start in 1999 as a catalog business and shortly thereafter started selling its products online. 5-7 business days. She is keenly aware of the requirements of female baby boomers. An outfield in flux. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, Rudderless ship of chaos: St. Louis judge advances Kim Gardner contempt case, Cardinals send prized prospect Jordan Walker to Class AAA in curious series of moves, What Oliver Marmols gamble in ninth vs. LA reveals about managing to spark Cardinals, How sending Jordan Walker to Class AAA is a bet clarity can correct muddled outfield: Cardinals Extra, Messenger: Kim Gardner drives the judicial bus over her employees and into the ditch, A closer on ice. The Missouri-based businesss media representatives have not returned emails. If its been cashed , then it was not by me. Inspired Life. Let us help you incorporate your business. entertainment, news presenter | 4.8K views, 28 likes, 13 loves, 80 comments, 2 shares, Facebook Watch Videos from GBN Grenada Broadcasting Network: GBN News 28th April 2023 Anchor: Kenroy Baptiste. Some Soft Surroundings stores have closed due to the businesss financial problems. CHARLOTTE Women's clothing retailer Soft Surroundings is in the midst of its biggest year of growth yet. A letter was sent to me ,dated May 29 stating that the merchandise ordered was no longer available and a a coupon for 10.00 was enclosed valid through 2021, but no refund. Employees at Soft Surroundings have been affected by the companys financial difficulties. *Free incorporation for new members only and excludes state fees. 2280 Schuetz Rd Ste 100, Maryland Heights, Missouri, 63043, United States. Soft Surroundings | Complaints | Better Business Bureau Profile 58% of employees would recommend working at Soft Surroundings to a friend and 34% have a positive outlook for the business. Brentwood focuses on investments in growing businesses where it is able to leverage its extensive experience in areas such as: branded consumer products; consumer services; direct marketing, including direct mail and e-commerce; education; health and wellness; restaurants; and specialty retail. Amazing experience overall. I explained the nature of my concern one more and left a request for them to call me. I certainly wouldn't have called so many times if I had Womens Clothing, Shoes & Jewelry | Soft Surroundings THE NEW DEBUT SUMMER STATEMENTS shop new ARRIVALS use code: summerfun 30% OFF 200 use code: summerlove SAVE MORE ON EVERYTHING $ 20% OFF 150 $ COLLECTIONS WE LOVE GLOBAL ARTISTRY SUMMER GETAWAY THE DRESS SHOP COLOR CRUSH SUMMER'S FAVE FABRICS Air on the side of elegance in summer's I used their label and sent it back 5-6-20 for exchange for same dress in Misses Small. We have refunded the customer's purchase in full. We are based in St. Louis, Mo. Marcella Linen Reversible Quilt $379.00 to $399.00. I am very disappointed about this companys customer service and how they treat their clients. Soft Surroundings' overall level of preparedness, visibility, and testing had enabled the company to activate its workforce and ensure associates and customers felt safe and confident returning to its physical locations. dress. There was a problem saving your notification. In August 2012, Soft Surroundings was acquired by Brentwood. Womens Clothing Stores Annapolis 21401 | Soft Surroundings Photo by Chris Lee, clee@post-dispatch.com, FILE PHOTO: Beauty specialist Lauren Niewoehner (left) applies makeup to Judith Pickens of Ballwin in the cosmetics section of Soft Surroundings on Tuesday, Jan. 26, 2016, in Richmond Heights. TORONTO, June 24, 2020 /PRNewswire/ -- Nudge Rewards, a leading frontline employee communications platform, today announced that Soft Surroundings is using its mobile solution to equip store associates in welcoming customers back to a high-quality in-store experience, during the reopening period and beyond. BBB Business Profiles may not be reproduced for sales or promotional purposes. We also expedited the shipping on the replacement to next day Founded in 1999 and headquartered in Maryland Heights, Missouri, Soft Surroundings is a lifestyle brand and retailer of women's apparel, home, and beauty products. Growing our retail store footprint is the perfect last step in our evolution of being omni-branded.. Soft Surroundings insights Based on 118 survey responses What people like Ability to meet personal goals Areas for improvement Trust in colleagues Fair pay for job Sense of belonging Love my manager and coworkers Call center (Current Employee) - Missouri - June 17, 2022 Great manager and co workers. Business consultants recommend being as honest and straightforward with staff as possible, explaining the reason you need to close the company. A voicemail was left for the Win whats next. Is Golden Flake Going Out Of Business in 2023? The IRS website provides resources for small business owners who are closing their doors for good, including forms used to report asset sales and transfers. Myself. The business had its start in 1999 as a catalog business. Our Customer Service hours are: 8am-9pm CST Monday-Thursday 8am-4:30pm CST Friday. This also included reworking the new shop prototype and enhancing site selection procedures. All customers must click on this in order to complete the order. It is also important to understand and comply with all applicable local, state, and federal employment and labor laws. About Soft Surroundings Founded in 1999 and headquartered in St. Louis, Missouri, Soft Surroundings is a leading aspirational lifestyle brand offering unique solutions to today's active. size. It focuses on offering women's clothing and accessories that are trendy and comfy. But the furniture and other home & decor items are what made my eyes light up. 3 complaints closed in the last 12 months. Soft Surroundings appears in search results as Soft Surroundings, Softsurroundings, Soft Surroundings! Soft Surroundings has an overall rating of 3.4 out of 5, based on over 182 reviews left anonymously by employees. Don't forget to also cancel business licenses, permits, and trade names/assumed business names. I mailed an order to this company on April 30, 2020 which was received on the 14th of May. Every time I return merchandise to this vendor I have to PROVE that the merchandise was shipped even thought there return label was used. The growth of internet shopping and the companys failure to reduce expenses and boost income appear to be the main causes of such issues. She had extensive knowledge of the womens apparel and home industries. This article contains general legal information and does not contain legal advice. Soft Surroundings - Home "Soft Surroundings is a great example of a brand that knows the value of frontline insights and was able to surface and scale best practices across locations when it mattered most.". Note that complaint text that is displayed might not represent all complaints filed with BBB. Because the customer did not select or enter an alternate address when placing the order, the default address was used.