A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, I need not have worried at all. Welcome to TNT UK. I waited for it the whole Friday. This company are a joke , 03 automated call line can't speak to a person . Indirect Tax Department. Copyright 2000-2023 M2N Limited E. & O.E. on 15/03/2021. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. TNT That would be worth knowing. Mike.heath 67095491. 2023 Trustpilot A/S. Some options for our customers include: Mail Boxes Etc. First get a text yesterday , passport out for delivery . Could downloading Randox's travel App leave you at risk of being scammed? FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports. THey said 3-4 days and I'm waiting on 10th day and still no news. Phone line cuts off regulary. The automated service and the actual customer service agents of TNT were very unhelpful. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. However, I received a text message from them at 7.30, and passports where delivered. I shall be writing to her again to say she missed the point of my email ie the government need to look into the debacle of passport deliveries. Delivery is attempted literally 5 minutes after she leaves the house. All rights reserved. I called the Shop that made me the delivery - they struggled half-day to contact them without result. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. This is the first time I have ever dealt with TNT delivery services and the service is appalling. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Been on hold on the customer service phone line for nearly 3 hours yesterday. Video, On board the worlds last surviving turntable ferry. Ltd. - www.radiuslog.com, Blessings Logistics - www.blessingslogistics.com, Air Sea Logistics - www.airsealogistics.com.sg. Letter before Action - How long should I allow the company to respond? We use dedicated people and clever technology to safeguard our platform. If and when I get a reply from my MP Ill post it on here. Absolutely hopeless. His Majestys Passport Office on Twitter Federal Express, TNT Express, DHL, etc. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! Our online system is available 24/7, and in-office visits are available for all walk-ins at the hours For a courier company who is originally a business to business courier service and has only just merged with fedex and started doing residential deliveries I am so happy with the delivery service I have received from TNT, I had renewed my passport and received my passport on the day it was Rang at 5pm to see what was happening and was told driver attempted pickup at 15.03hrs which they never. Ive only just got over how stressed I was last weekend. I have found the reviews for TNT to be very accurate. TNT passport tracking - Immigrationboards.com TNT passport tracking Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John 1 post Page 1 of 1 Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 GoldenS Newly Registered TNT is right, because using them blows up in your face! HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. CaydenWhite All went smoothly until delivery. Companies can ask for reviews via automatic invitations. Rearranged deliveries that fail to arrive and the inability to talk to anyone is the repeated complaint. Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. TNT For some customers, this has meant an extended delivery service from what would normally be a two-day service. TNT Passport Find out how we combat fake reviews. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Submission and publication of all letters is subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. This has clearly not happened as TNT have no consignment number for my supporting documents. So far nobody has tried to contact me. WebMore parcel chaos: TNT took six months to deliver my passport Rehan Qayyum has not travelled since the pandemic began. 2023 Trustpilot, Inc. All rights reserved. What should our next Continually revised delivery time with no explanation. TNT lost my new passport - What to do? | Page 3 on 04/02/2021. - Buy Hemodialysis Chair,Dialysis Chair,Electric Dialysis Chair Product ,,, espartners.co 05ited_9txto1gq1 My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. I would give it zero stars if possible. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Tax Analysis Department. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! Passports: Delivery firm apologises for UK delays - BBC News I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! My garage to home cinema conversion 2020. Some items are considered documents and may not require acommercial invoice. Someone has just done a review of TNT on trustpilot and all I can assume is its someone from their PR company because it says how wonderful they are! Might be worth emailing him. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. He sorted out my delivery. In fact it is illegal under the postal act to open mail not addressed to you. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. Never felt so disrespected and mistreated by a professional company. I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. And now I have to call begging for answers about something that wasn't my mistake. If the driver has attempted delivery and left a card, your should use theRe-delivery Service. If I could give zero stars I would. We also ensure all reviews are published without moderation. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Do better!! I had to take a day off of work to receive it, as its extremely heavy. on 08/09/2021, I have tried to have my passport delivered on 3 separate occasions so far. According to the Times newspaper, HMPO is turning to alternative postal companies. Like many others, I have sat at home (taking unpaid leave) to accept a delivery, only for it to be registered as unable to deliver package. Please refer to theHow to ship internationallysection for more details on how to handle customs and find out more about export control. written by Eddie1982 LV does have a policy that covers you for loss of a passport up to seven days before departure. Im pretty sure it would have all those details on the envelop. ISSUES WITH COURIERS/RETAILERS: Delivery/return problems and how they were resolved Small Claims Court - Advice on next step to get my money owed awarded by the Court, Possible big problems with my bank account. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Absolutely amazed that HM Passport office use this service at all, worse than Yodel and that is really saying something! I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. TNT UK Reviews | Read Customer Service Reviews of tnt.co.uk It goes against our guidelines to offer incentives for reviews. Also my property has cameras so they have not attempted delivery at all. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. Delivery Support | TNT United Kingdom Again, no one came or contacted me. Maciej S. - Central Connecticut State University School of i have contacted TNT and the passport office who have both said they will investigate ..we actually went to the house that my passport was suppposed to have been delivered to and the occupant said he had had no deliveries that day ..i'm actually fuming that a legal document like this can go missing all my details are on it its a huge GDPR beach if it gets into the wrong hands ..i have also reported it to the police not sure what can be done ..due to travel in 11 days its not the holiday im worried about it the fact my details are out there somewhere. My passport has been stuck with the courier for ages Ive missed my holiday and I need to open bank accounts. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Brits who have ordered a new passport have been forced to cancel flights after they failed to arrive, The waiting time for new passports has almost tripled during the pandemic, Travel expert shares her tip for getting a great passport photo and its cheaper than youd expect, revealed how Brits with a new blue passport are being warned to check it before travelling, Independent Press Standards Organisation (IPSO). Passport problem To inquire about a licence to reproduce material, visit our Syndication site. Passport support documents return Passport support documents return Your customer's enquiry must include the consignment number, delivery address and re-delivery date. They told me manager would contact me within 2 days still waiting for call from last Friday. Continually revised delivery time with no explanation. Waited all day again NO passport . Not even sure if they actually knock on my door or not. The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. You should have reported it stolen days ago. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. You are using an out of date browser. Not sure there is a courier company I trust really. On the day they were meant to collect the parcel, they didnt show up or contact me. If I could give zero stars I would. My passport was produced and dispatched the next day. When I contacted them the next day I was told that they tried to collect but the premises were closed. It really is appalling customer service! The company assured me it had. Terrible companydo us favour just close this business u guys are not worthy of peoples trust, written by How do I prepare an international shipment? Really distressed.". on 15/10/2021. WebOnly two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. They have all been failures leaving me sat at home awaiting them. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. I wouldve been better off speaking to the automated lady. It also apologised for the failure to deliver Angela's passport before her holiday. Passport application - return of supporting documents TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". WebJoin the 6,595 people who've already reviewed TNT. How can my customer rearrange a delivery of the shipment. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. Then another one this morning, said out for delivery today . TNT It says: Her Majestys Passport Office and its suppliers are committed to delivering the high standards of service that our customers rightfully expect, and we work together to make improvements to help meet our customers needs.. It gave her a window from 8.00am to 8.00pm when it said that the TNT have been a complete let down on the delivery of a critical, time-sensitive package. One person wrote on social media: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. 67095547. This contact should be given to Royal mail . Myvisa is vital but I'm trapped in an application lockdown, Left more than 2,000 out of pocket after passport confusion, it seems a huge number of other people are having similar problems. Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. We are truly sorry to Angela for any inconvenience caused. Happily, after I contacted the Home Office, your passport was delivered. I got letter a week later stating I didn't include my driving license with application, after many phone calls give up and ordered a new license out my own pocket and made an appointment at the local passport office so I didn't have risk posting in again. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. The problems appear to be with the passport offices contracted delivery firm rather than delays within the department. written by We received regular updates and they have saved our holiday, cannot thank TNT enough. Read about our approach to external linking. I ended up cancelling it, ringing up passport office who said they will investigate, they got back to me within a week and I confirmed I still had not got it and TNT were not responding, and I got a new one free of charge, no idea what happened to the original one as TNT were useless.