Id try Twitter. The downgrade from the Cabin Service Director role to a Flight Manager has resulted in no one really in control on a flight in a senior position and the loss of someone giving the personal touch to their frequent fliers. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 Seanl.Doyle@ba.com This contact was published on November 27, 2014 and updated on March 9, 2023. How to get through to an operator: press 3 for a representative. So we were not expecting much from last nights flight but when we were asked whether we wanted the beef or cheese panini for dinner, we knew BA had sunk to rock bottom! We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. In the face of constantly changing and complicated travel restrictions the length of time its taking us to take calls has naturally been longer, which has pushed up our waiting times. I was just a humble Economy passenger, but our party of 4 used the lounge which is the current BA offer at Gatwick North beforehand and it exceeded our expectations excellent range of food and drink, and the Library was a lovely peaceful area. Here's what can you do to speed things up, The memberships are costly and have no value, proven methods for fixing any consumer problem. Mums needing stuff for their babies. Hi Michele. The 3 primary leaders of cabin crew department each need to go if this Make BA A Better Place (for customers and crew) stands a hope. Im sure I speak for the majority of people when I say Id much rather you automate everything as much as possible for those that want it. They days of profiteering from their stranglehold on LHR are firmly over, having tried the alternatives, East, West and even intra Europe. Our help is free. Its a right faff having to call BA Holidays in London during UK hours if you happen to be outside of the UK and need to do something that only their call centre can deal with. British Airways | SEAN DOYLE CALLS FOR THE URGENT INTRODUCTION OF PRE at If all you have is young inexperienced overworked underpaid unmotivated staff that no longer see the job as a career. These include perks such as upgrades, free breakfast, hotel credit and late checkout. Not rocket science to sort out a call centre. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! The tikka was good but how on earth the dreaded coronation chicken survives Ill never know! Id hope that means you get a choice of starter again and a choice of desserts as before. Why did the senior cabin manager allow that to happen.? However, totally agree about the wine selection being spot on! Before the pandemic, I used to forgive BA for not having the greatest business or first class compared to other airlines because you could get decent deals in sales or booking far ahead. British Airways CEO Sean Doyle shakes up executive team amid struggles But they are missing the point, Ive lost count of the amount of times I have booked a Club Suite only to have it changed nearer the time. He also clearly doesnt understand what the food in club world of the last few years is like, I would best describe it as similar to 1990s package holiday charter flight fare. Wargaming, Manager of Community Relations Vizor Games, Enjoy unlimited access Sean Doyle was appointed Chief Executive of British Airways in October 2020. It should have been able to do it automatically. Between 2003 and 2012 he carried out directing positions for several departments at Grupo Uralita. He also held positions of Chairman of British Airways Holidays, board member of City Flyer and a board member of Avios Group Ltd. They are now too far behind the world leaders to catch up. The club section was 14 rows and full in each direction but both ways there were catering issues. Previously he had been Chief Financial Officer (CFO) and Head of Corporate Functions at Iberia Express. As I used Avios its not a new booking and having waited 60 mins they couldnt transfer me to right area. BA need to go back to using trolleys if they are going make the multi course service work again. BA CEO Sean Doyle Makes Management Changes - London Air Travel I am cabin crew, A lot of people have told me they like the one tray service in Club World because it keeps the length of the service to a realistic time frame. BritishAirways Customer Relations 11 West 42nd Street 24 th Floor New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. As for their phone lines shocking! I agree that BA need to take a big step up with the overall package they present. A few years I would have blindly booked BA, even if more expensive. Like many Im very loyal to BA but seriously frustrated with call centre wait times. The website has more glitches than a really bad sci fi movie. @British_Airways . However, the north lounge in T5 badly needs an upgrade. So another hour after numerous attempts to be told it has exceeded the 24 hour time limit and Ill be charged a fee to change the name. at Mon 12 Oct 2020 at 04:04. Lets not forget that BA operates in an almost uniquely competitive environment. Fair enough! I flew with Emirates outbound to Dubai, and inbound with BA. My Whirlpool stove is defective again. John was previously Group CIO for Rolls-Royce and has over 30 years IT experience performing roles throughout the IT lifecycle across several industries. Now they have done away with that system so its a free for all. I cant see them ever being premium again and will only fly with them if their prices arent premium. Id also like to see a proper chat function that works properly. Did you appreciate Seans email? Were always here to help. My American Tourister luggage is defective. When they do they still manage to mess something up. Location London, GB Work CEO British Airways @ British Airways CEO Aer Lingus @ Aer Lingus Director Fleet Network and Alliances @ British Airways see more Education CIMA ACMA 1994 - 1997 University College Cork Evergy, Software Engineering Manager at Verizon Connect The moment Mille, Steven, myself and thousands of others are actually free to interact and offer a modern aerodynamic (pardon the pun) without looking like a circus contortionist then something is wrong. In a nutshell BA have hit the bottom and I will now do anything to avoid flying with them. Before that she was chief executive and chairman of IAG Cargo, a position she held for four years during which time she expanded the organisations digital capability and strengthened customer focus. She graduated from Fundao Getlio Vargas in Business management. The man needs to study and digest all this criticism! I sincerely hope his trip back will be better! One of whom seems to be so flush with cash that it is bidding for a European competitor less than 12 months after being baled out by its government. My wife and I are due to fly out to SJO in a couple of weeks. 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The menus seem to consist of what I would think of as pub grub, sausage and mash, cottage pie, pasta and roast dinners with a curry option if you are lucky. SEAN DOYLE, BRITISH AIRWAYS' CHAIRMAN AND CEO . Bio Ritmo Academia, Electrical engineer from NED University of Engineering and Technology. People happily criticise BA for its poor industrial relations and are happy to fly Qatar Airways where they dont exist and LGBT+ rights are ignored. Its just tired! and discover candidates outside of LinkedIn, Trusted by 400K users from 76% of Fortune 500 companies, Find anyone, anywherewith ContactOut today. CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. Prior to his appointment at Aer Lingus, Sean served as Director of Network and Alliances at British Airways, and a member of the Management Committee since 2016. (Well, the prices are eye-wateringly premium at least!). On departure 3 of the 4 toilets were not working and we were not allowed to use the unused first class toilet because first class was being used as a crew rest area. Cabin Staff clealry not with it any longer, needing to be reminded what request had been made, not responding to call buttons, and very very slow and assistant service almost as if they are all finding their way. She studied law at the College of Law, Chester and holds a Post-Graduate Diploma in EU Competition Law from Kings College, University of London. Sean told the Financial Times Putting the premium proposition into the heart of what we do is going to be key, he told the Financial Times at BAs headquarters near Heathrow. Food awful (although surprisingly nice breakfast coming back from Cape Town last week although had to ask three times for cup of tea and no refill). # Food. No credit card required. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. F to Mexico City at start of 2020 was 1900 but they did run out of champagne after just a glass each on the return flight because they had under-supplied or the very average crew had given it to themselves and their friends! Chief of People, Corporate Affairs and Sustainability Officer at IAG. Seriously, I reckon we have saved around 5K just by spending a few days before hand going to Dublin first. More articles in front line places like popular travel blogs and sites have a way better chance of driving change than anything Mille or Steven or I could not make clearer to management. Ive now got super experienced crew that want to work in Club/First and are now in Traveller and inexperienced crew working in the premium cabins. Id like them to go even further and automate even further if possible! Time and time again we are of the view that BA just dont care. AA have had this fir some time, Table ordering service in lounges continuing, Complimentary water and snacks for Euro Traveller cabin continuing, Improve the quality of the meals and choices we serve across all cabins and. It actually doesnt involve that much expenditure . Mr Doyle clearly doesnt have a grasp of just how infuriating listening to prerecorded messages for 10 hours in an attempt to make a booking using a future travel voucher can be. In fact I wrote to them suggesting a new slogan fly British Airways we just dont care To me BA urgently need a real focus on customer service from the top down. To be frank, weve been moving from one set of restrictions to another and the amount of change weve been dealing with over the past couple of years from week to week has been relentless. I dont think I have ever seen so many replies to an article on here !! The next step is an email to the MD. A weak excuse/ apology now is just too little too late BA. Id love to support our National Carrier but not until they up their game and become competitive too. Forget it Sean are you serious??? Claire Bentley has been the Managing Director of British Airways Holidays since 2001. . Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. It is important to note that not all of the issues in regards to how the customers have been treated are the airlines fault. Aviation StraightTalk Live with British Airways CEO, Sean Doyle I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. address is s****[emailprotected]. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. So I would like these issues resolved that would make my life a lot easier. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. The south lounge in T5 was at least not overcrowded; but the choice of food was pretty limited and uninspiring. Nobody answers the phone. Even if Virgin & BA were on par with my experiences I would still choose Virgin. Sean Doyle-CEO British Airways-British Airways-email marketing-AroundDeal You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. ), and a no-choice dessert that was a bit like something you would serve at a kids party. Sean Doyle Chairman and CEO, British Airways 30th January 2022 at 10:10 #312371 Rob HfP Staff There appears to be a typo. Sean Doyle. My recent LGW Club World experience was consistent with the themes raised. address is se****[emailprotected], Sean Doyle's business email BA boss pledges to rebuild its reputation for premium service A message from our Chairman and CEO, Sean Doyle | British Airways While BA has a chat system its not working half the time and limited on what they can do. The loyalty has gone completely. The decision to allocate positions in rotating groups and not experience has been commercial suicide. Waste of time. Put it simply dont charge for premium if you cant delivery premium. Bright and energetic C-suite assistant, fully focussed on providing support and solutions of the very highest standard. This meant you normally got the experienced crew in first and club. Our outward was also in club with single plate offering of curry. Now i actively chop and change. Quite often they were nearly double the price of Qatar out of LHR not ex EU. Since it was created in 2012, the company has been noticed for being profitable from its very beginning and one of the most punctual and efficient in Europe. We know that for many months now weve been asking you to be patient with us. Eventually I went to find a steward to get it turned off to be told he had just written a report about it as it would not switch off! See destinations by lowest price per month from London. Again its down to poor IT. Strangely though we received emails a day or so ago alerting us to our return flight on the oringinal booking reference! With decent airline obviously. Where have the hot towels gone for pre-departure! Ive already mentioned in my previous postings most of the pertinent points you have made, so would just like to fully endorse all your comments, and to add that BA has little time left to improve their overall product, and continue to hide behind Covid. I think the combination of the storms with the very busy half term weekend has caused a major breakdown with luggage and stands at T5. If this year doesnt go well we will be choosing another airline. Mainly becasue it culd be great and it could be bad or it will more likley ust be indifferent and nothing to truly enjoy and be thrilled by. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. There will always be critics whatever the airline tries to do. They claim they offer a premium meal in the sky, but to be frank, the Full English still has no bacon, and it is basically scrambled eggs and a few mushrooms. Still waiting. There is no element of luxury or premium to most of the meals. An airline you can trust and rely on and that offers great customer service, with someone always available to help. Thanks Millie for the perspective. CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver to support us, so we can keep connecting you to the top. This we have been doing for at least the last 10 years. Sean Liam Doyle, British Airways PLC: Profile and Biography Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. My thoughts from our recent Club World experience. Obviously BA have got a lot worse.but bear in mind they have been declining for years especially in their service. The problem with one tray apart is that there is only so much room so in effect you are getting a Club Europe short-haul meal in terms of volume and the starters/desserts. Connectingwith key decision-makers? Bloody National joke and National embarrassment. I was once a BA employee back in the 1990s. (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. Weve been working hard to create a more premium experience for you, putting you at our heart and doing it in a way thats sustainable. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! Soon there will be less of them as they wet lease more and more as the post covid world reopens. More hot air from the latest ceo to take the helm. Thats not good. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Sean says they are recruiting more staff but for me, this misses the issue. BA could have the SQ hard and soft product if they wanted to and the financials stacked up but we know they wont do this. See Sean Liam Doyle's compensation, career history, education, & memberships. Just got back from Switzerland. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. You definitely wont go hungry from the meals I had though if you think you may want a snack take something with you as the Club Kitchen runs out almost immediately they put it out! The one tray option in Club is also grating. She previously worked at GSK Plc for over four years in a variety of senior roles and more recently as Senior Vice President, Legal Head Group Transformation and Separation. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. This year I plan to maintain that status and have a number of BA flights booked. Sorry, but BA is a national embarrassment in my eyes and possibly beyond redemption. . Last November we flew back from Barbados on a new 777 with Club suites, which were great, let down by the fact that there was no Champagne available. Personally I dont care if it comes on a trolley or the back of a donkey as long I dont wait for ages. Sean Doyle, British Airways' Chairman and Ceo Even if there was just a form you filled in for non-urgent enquiries, it would be a start. Sean Doyle works in the Airlines/Aviation industry. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). Baggage tracing has been talked about for a long time. The South lounge service was laboriously painful, and the food service station was probably a fair comparison. Oddly I didnt get an email and I have been a loyal client for 30 years. At the start of the year, BA CEO Sean Doyle announced a series of senior management changes to spearhead the airline's recovery from COVID-19. We publish the names and emails of customer service managers. personal & work email addresses, as BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. Its the only place they seem to respond. Emails were not answered and I only managed to change the flights by getting through on the chat. And our colleagues are excited. BA needs a thorough overhaul in its management I would suggest outsourcing its leadership and breaking out of IAG with its cranky ideas of quality. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. Taxfiler Limited, Chief Executive Officer Contact over 250M professionals instantly by email or phone. Lorem ipsum dolor sit, amet consectetur adipisicing elit. We all lead busy lives and have better things to do than holding on the phone. Now we have smiley staff who dont have a clue about premium products and service. By using ba.com you agree to the use of cookies. There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. Search over 700 I want BA to be amazing again. You have the low cost model trying to be sold as premium and failing. Fly from DUB to LHR, the LGW to SJO ? In that role Adam oversaw British Airways' worldwide commercial activity including marketing, pricing and revenue management, distribution strategy, website, call centres and digital strategy, the worldwide sales force and the Frequent Flyer Programme. We have numerous flights booked, lots of them in Club World. Other executives include Rebecca Napier, CFO, Executive Director & Board Director; Calum Laming, Chief Customer Officer and 5 others. Take a look at Emirates new premium economy ! Consumer Alert: Good luck getting those fees back! Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. The additional points havent materialised so the offer has ended up creating yet more frustration with BA. This contact was published on November 27, 2014 and updated on March 9, 2023. Youve also told us you appreciate the complimentary water and snacks weve been offering on short-haul flights in our Euro Traveller cabin, so well be continuing with these too. Having already had a flight last month to Phuket travelling with Qatar airways, it makes me realise just how far behind BA have become as an airline.
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