I don't want my landline any more , don't use it and just have mobile with BT but also broadband, if I stop my landline will my broadband contract still continue ok? I could switch to a separate VOIP provider, and then have my home number on my mobile phone, however BT dont appear to allow you to take your number anywhere else. Not only does this broadband deal come with an average download speed of 1,130 Mbps, it also comes with Virgin TV, unlimited calls to UK landlines & mobiles, Netflix, and an O2 sim card with unlimited data. 14h38. And yes, when you cancel your BT Broadband service, youll need to return the BT Smart Hub router. You will almost always have to pay to end a broadband contract early. However, Sky will eventually close down inactive accounts, so if you want to keep using it, you need to use it regularly. Cancellation fees vary between providers. There is another forum , where someone actually ported their landline number to a VoIP provider without losing the broadband connection as a consequence, obviously this is the gaining providers responsibility , the order type is in effect a renumber and port but it does seem incredibly difficult to arrange . It's the same technology that's used by popular video and voice messaging services like FaceTime, Skype and WhatsApp. Their customer service is awful! Outside of the blog, I work with numerous technology companies helping them to market their product to consumers. If youre cancelling your broadband service for any other reason, youll need to contact BT to cancel your service. Apart from the typical superfast fibre broadband plans Plusnet has always offered, with an average download speed of about 36 or 70 Mbps, they now also offer broadband deals with a 145 Mbps, 500 Mbps, and 900 Mbps average download . If youre not sure youve changed them all, check your browsers Saved Accounts section. This includes 700 minutes for calling UK landline and mobile numbers (any time). Set up a forwarding system in your old account so that new email is automatically forwarded to your new email address, which may seem a bit tricky but would usually be found in your inbox settings. Youll also lose your home phone number if you choose broadband without a landline. I also have an ADSL internet service on this line which provided by another operator. Depending on how long youve had your email address, you may have a lot of additional services linked to this address. I cannot for a moment believe that it is not technically possible to reinstate my landline. Alternatively, you can pay 7.31/month for a landline with 700 minutes per month or 15.67/month for a landline with unlimited calls included. BT broadband early cancellation fees. And if so if there anything extra I need to know or do, or is the process the same? Youll get BTs Call Protect service included with your BT landline which helps to prevent unwanted and nuisance phone calls. In most cases, you wont need to separately cancel your old service. Broadband needs some form of physical connection to deliver it. Whenever you fill in a form or log into a website, your browser offers you the option to save your login details. The easiest way to do that is right here on Broadband Genie. The number called told me that he could not cancel my account and put me through to faults, who said that I had a contract and could not accept my cancellation, I spoke with this lady for at least 30 mins, who acknowledged that she could see I was not ever operational despite having confirmation that all was confirmed on the 25th January to be OK. And that I had received a text to ask me to make an appointment for an engineer, I looked at my mail and sure enough, there was the email. - edited BT now offers broadband without a landline. Applies for the duration of your fault only. Contracts prior to 2nd February 2020 you have a monthly plan for 30 a month, with three months left. All you need to do is use our postcode checker to find out what deals are available in your area and select one. When you place your home broadband order, youll need to decide whether you want to add a landline to it. We'd love to hear your thoughts and any questions you may have. This will be provided to you using either a standard analogue phone line or using BTs new Digital Voice service. Landlines, on the other hand, work without power or battery-operated phones. Phone companies don't want to support them anymore as they switch to fiber optics and have been accused of going out of their way to discourage landlines, according to customer complaints in California and elsewhere. If you demand extremely fast downloads and stream 4K films and TV, then this broadband (74Mbps) is well worth considering - especially if you've got a bustling household all . on Because I need a fixed IP address it limited my options for changing internet provider, but I probably should have moved my phone service a while ago. If you've been using the email address linked to your broadband account, you should be able to keep your email address if you switch providers. Any problems please post back If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Broadband, mobiles, banking, insurance and energy utility comparison. Re: Can I stop my landline but keep broadband? It would be more cost-effective to spend a few minutes switching to a free email address instead. Youll benefit from the best deals and offers when you order through this page on BTs website. Plus you'll pay taxes of $2 to $8 a month depending on your location. There are several alternatives to cancelling your BT Broadband service: For more information, see our guide on how to cancel your broadband service. Javascript must be enabled to use this site. I have pointed out that irreversible only applies contractually if the new contract is accepted, whereas I have rejected it under consumer legislation. Something like an Alexa would probably be a good idea for him in general, but unfortunately I cannot see him ever using it. This would apply for either a straight cancellation or a switch to another provider. Why did BT cancel my broadband/phn order after charging me then charged me again. Getting one repaired can take several months. 2. 9h41. 15h33. You can also redirect your emails from your old broadband address to a different address, and transfer across your email contacts. You can find more contact information on our BT contact numbers and complaints page. Broadband and moving house - Everything you need to know Just be sure to tell your new provider you want to keep it when you sign up. 14h13. If youd like to add a home phone to your BT Broadband plan, you can choose from the following three options when you checkout and customise your package: There are also a number of international calling packages available such as Friends and Family International Calls (2.11/month) and International Freedom (8.99/month). Start by ordering your new home broadband plan online. At the moment, though, Sunnyvale, California-based Ooma appears to be alone in offering something new that addresses reliability in an emergency. on I can help you to get the line cancelled. Can I stop my landline but keep broadband? Moving your email to Gmail. The changeover needs to happen by December 2025, as . I'm a bit loath to cancel BT - I never received confirmation of activation from Voda, so I'm not at all sure I'm connected. If after 60 days we can't get you back to the speed we promised we'll give you a 20 Reward card. Most UK providers work on the BT-owned Openreach network, which carries the broadband signal into your home via the old copper telephone wires. This is because BT will do it for you automatically. And I am not sure whether porting the number from them would be complicated by it being a BT issued number? So, in the end, we shouldn't lament the loss of our landlines. As far as I'm aware, a saving of 5/m can be made by having broadband only with no telephony package, known as SOGEA. Yes, I believe it should be possible to transfer an existing contract into your name though youll need to contact BT in order to do this. What You Need to Know Before Canceling Your Landline Phone - Martha Stewart His work also appears in The New York Times and PC Magazine and on CBS News. AARP is a nonprofit, nonpartisan organization that empowers people to choose how they live as they age. Hi Bob1001, a couple years after my dad was in hospital we tried an emergency alarm service, but he would never use it. 9h45. What to do: The BT website ( bt.com) has an easy online portal for requesting a home move. on . on Being very hard of hearing I find trying to solve this over the phone very difficult, is there a way I can do this online, or perhaps writing a letter? Can it only be completed over the 'phone? You can cancel your BT service by calling them on 0800 783 1401. In reality unless you want no broadband then don't cancel. BT charges a fee for each month remaining on your contract at the time of cancellation. on You . In this article, well review BTs Broadband Without A Landline service including how it works and the key things to know about it. For more information, see our guide on how to cancel a BT Mobile contract. We found six myths surrounding the whole process that are absolutely not true! document.getElementById("comment").setAttribute( "id", "a2b1b75637e75c94dd76e624f0f8a038" );document.getElementById("f523e52696").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. They want to put my name on an existing contract but I dont want to be stuck with an exit fee. on I've been blogging at Ken's Tech Tips since 2005. Changes to landline telephones | Age UK Uswitch Limited is registered in England and Wales (Company No. BT Broadband Without A Landline: How It Works & BT Home Phone Plans Hi rbz5416, although I am not paying for line rental twice though I have been paying a premium for not having my line rental with my internet provider. For example, with BT Connect, you would navigate to Manage Services > Email Summary > then highlight your email address in the box > click Email Forwarding. Youll be charged for the remaining days if you have to cancel with short notice. However,if you want to cancel your fibre broadband service, it should be pretty simple. To do so, you can use an uninterruptible power supply. For more information please see our privacy policy. It's open Monday to Friday, 8am to 8pm, or weekends from 9am to 6pm. If youve not received a notification of transfer, its worth dropping BT a line to confirm everything's running smoothly. We use online advertising to help consumers get the best from their phone and broadband services. 25% off sitewide and 30% off select items. Broadband can only be cancelled by phone. The only contact I ever had from BT was 3 texts asking if I had arranged to pay by direct debit. Switch between Sky & BT | How to switch providers - Cable.co.uk How to cancel BT Broadband: Fees & free cancellation As an alternative to adding a BT landline, its worth considering adding a BT Mobile SIM card to your BT Broadband plan instead. - edited - edited Moreover, you'll get all the advantages of digital phone service: voicemail access online, follow-me call forwarding, an online call log, plus caller ID and call waiting. If you ring the customer options team on 0800 013 2632 and haggle you should be able to get a cheaper . Ken. Id recommend finding out exactly what is on that contract (e.g. If not, you can also drop it off at a BT or EE high street store. Can I cancel my BT landline and keep broadband? Broadband Genie, and some associated third party tools, use cookies. How to cancel your Sky Talk | Sky Help | Sky.com How to keep your landline telephone number when switching broadband Meaning that previous customers who still needed to access their email inbox and contacts saw their monthly costs triple unless they chose to switch back to BT. But landlines have become increasingly expensive. Only Im in the same boat now sadly . 20-03-2022 Free Pay As You Go SIM Cards: Review & Comparison 2023, Compare SIM Only Deals: Best Value Mobile SIM Cards In The UK, Unlimited Data Plans on UK Mobile Networks: Best Unlimited Data SIMs, UK Mobile Coverage: Check & Compare Across Networks, Download Speeds: Comparing 2G, 3G, 4G & 5G Mobile Networks, 5G Coverage UK: Check 5G Coverage & 5G Coverage Map For Your Area, Three Unlimited Data Plans: 18/Month For Unlimited Data SIM & 5G, Best Pay As You Go Bundles: UK's Cheapest Prepaid Mobile Plans, 5G SIM Only Deals: Best 5G SIM Cards Compared. I signed up to upgrade my BT service for better wi-fi coverage and, being a doddery old wotsit,hadnt realised that the digital phone with Alexa meant loss of landline. Can you port a number from a cancelled BT landline. For more information about BTs broadband without a landline, you can read the FAQs on the BT website. If you use your landline regularly for calling, you can get 700 minutes for 7.31/month or unlimited minutes for 15.67/month. Contact your provider: so that they can cancel your contract. 2005-2023 Ken's Tech Tips. Response from BT awaited! Her skill set also includes web development, so she understands the importance of good broadband. The critical thing to remember is that if you cancel your existing broadband and telephone service without first transferring your telephone number to a VOIP service, you will lose your number forever. Here are some of the top deals available right now: Switching between providers is easy. The bottom line is that you can make the switch from your copper-wire landline safely. As announced in September 2021, a new easier and quicker switching process for all broadband and landline services, One Touch Switch, was due to be launched on 3 April 2023. Its even easier if you wish to another Openreach provider such as Sky Broadband or TalkTalk. Not all providers will allow you to keep your email address once you switch. So if you arent certain where you are within your contract, then you should check. You would need a new contract, on This funds the production of our content, keeping the website free for everyone to use. When can I cancel my BT broadband contract? - TimesMojo I'm assuming the latter but just for clarity. Announcements, Guides & Community Updates. I don't have broadband and all I want to do is cancel my line rental. BT has been a big name in broadband for a long time and it's rated highly for customer service.
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