2 years with registration completed within 90 days from date of purchase. For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. Over one hour waits. 100% satisfied with how EGO honors their warranty. are not covered by this warranty and will not be borne by Chervon. I asked if she was calling to help me and she replied You havent said anything. Spring 2023 (about 3 months later) both batteries were dead. After one season my EGO LM21355p lawnmower would not start. Visit eReplacementParts.com to find parts for your EGO tools. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. The store will not work correctly in the case when cookies are disabled. To opt out of a category of data collection, select 'No' and save your preferences. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? Then I did leave a message that they did not return. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. However this process is SLOW. EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. Used them with no issues last fall and packed them away at the end of the season. Our batteries and chargers are backed by an call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. To redeem Insider Dollars, you must be opted in to one of email or mobile. I wont buy another Ego product. After multiple tortuous calls to customer service they finally agreed to replace them. Wouldn't take a charge. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. One had power, one did not. We also ensure all reviews are published without moderation. JavaScript seems to be disabled in your browser. $1799. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). js.src = src; The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). 0 This company is truly a joke save your money, energy and time ! } Husqvarna 5 Year Domestic Warranty Program - All Mower Spares Any claims other than the right to have the defect rectified as stated in this warranty are excluded. window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience. it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. The store will not work correctly when cookies are disabled. I did. are excluded. How about answering the phone ! I will never buy one of their products again. Recently, my lawn mower decided to stop working. I need to put a small deposit down ($20) with Home Depot. // object-fit support EGO CHX5500E Professional 56 Volt Charger User Manual The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. JavaScript seems to be disabled in your browser. You have to do it through support (I had to do it two times). Where the product is repaired, Chervon may use refurbished parts. EGO Warranty audioguy1911 6 mo. && window.URL I told him I have no idea where it is, probably in a storage unit or lost in our move. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. New comments cannot be posted and votes cannot be cast. %%EOF materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. Low Price Guarantee and Free Delivery on orders above $99. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream If the mower Ive never had a a battery go bad from any other manufacturer. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For some reason he asked for the serial number of the charger that came with it. EGO tools are backed by an industry leading 5-year warranty. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. Just got back for a 1 hr walk and was on hold the entire time. Check out EGOs incredible new Z6 Zero Turn Riding Mower. The first time, I was on hold for about an hour. For the best experience on our site, be sure to turn on Javascript in your browser. Here I am.7-8 weeks later.without a lawn mower. Claim your profile to access Trustpilots free business tools and connect with customers. JavaScript seems to be disabled in your browser. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. The competitor is located in Australia; The following exclusions apply; . If you already registered an EGO product, you can log into your account and view your product details. Information provided by various external sources. EGO Power+ will NOT honor 3-year warranty if not purchased through Bought a string trimmer with battery, then an extra battery October 2022. Details; Allow Cookies; Disallow Cookies Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. This warranty does not cover parts or consumable accessories subject to wear & tear during use. Spent a fortune on various Ego tools and the chainsaw stopped working. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Please allow up to 24 hours for your account to update before redeeming points. * For defects caused by material or manufacturing fault. var xmlHttp = new XMLHttpRequest(); The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the It goes against our guidelines to offer incentives for reviews. If you do not allow these, then some or all of these functions may not work properly. Experience With EGO (Lawn Tools) Customer Support & Warranty. I was looking for a more powerful blower and came across this deal for an EGO LB6500 blower skin, handy if you've already bought into the ecosystem & need a blower or just want to upgrade your existing one. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. The repair facility they sent to? No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Check out our library of quick how-to videos. Call Ego customer service. for product details and side-by-side comparisons. That's why all our products are covered by extended warranties* that you can rely on. I hardly ever write reviews but feel compelled this time. 75 talking about this. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. This warranty may also be further limited or voided as specifically detailed in the product Manual. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. * Subject to product registration and annual inspection/ servicing. EGO will offer warranties of five years on mower parts and three years on the battery. EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU console.error('Failed to load polyfill script ' + src); Don't waste your money. Patented battery technology delivers gas power and performance plus longer run times. almost 2 months to get a battery to replace one that malfunctioned JavaScript seems to be disabled in your browser. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . I bought a snow thrower in the fall and when the base plate shattered the first time I used it. Well the battery stopped working on the lawn mower after less than a year. function browserSupportsAllFeatures() { I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. }; Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Check out our extensive range online and in-store and grab our latest deals and bonus offers. This website makes use of cookies to enhance browsing experience and provide additional functionality. Born in Melbourne, Australia in 1934 . Youll get tips and tricks on equipment set-up, preventative Email: support@egopowerplus.co.nz. We stand behind our products, so please call with any concerns or questions. This warranty applies only to the original purchaser at retail and may not be transferred. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' EGO Power+ is the next generation of cordless outdoor power tools. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Their board of directors should try calling the help line and see what customers deal with. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. what good is a 3-year battery warranty if i can't get a - Reddit linksPerCol: 10, This deposit is refundable when the repair service is deemed to be covered under warranty. Check out our library of quick how-to videos. Click OK to update your details. I loved the EGO lawnmower I purchased, at first. One powerful man blessing himself in a midnight Easter service. Greenworks and EGO slightly differ when it comes to warranty plans. 855-346-5656. They do not stand behind their products. Where a valid EGO tools are backed by an industry leading 5-year warranty. Warranty for commercial use is 1 3 years warranty without registration. Advertising "5yrs warranty" is false and misleading under AU law! Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. f=d.getElementsByTagName(s)[0], Be the first to know about new products and innovations. How many years can you expect an Ego lawn mower battery to last? classes: false People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They don't stand behind their product ..Never again am buying EGO. $299. ego doesn't honor warranties : r/egopowerplus - Reddit document.head.appendChild(js); This company obviously doesn't care about customer support ! Warranty. Best EGO Lawn Mower Reviews 2023 - Pro Tool Reviews I wish I never bought EGO product. When my battery dies, I will park the mower and go with gas. Sign up to hear about new Commercial Series tools and innovations. For the best experience on our site, be sure to turn on Javascript in your browser. She hung up on me. %PDF-1.5 % These parts are covered for 90/30 days from manufacture defects in normal working conditions. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. It essentially just wouldn't start, as if it wasn't receiving any power from the battery . 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); Support is horrific. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. My wife just laughs at me even attempting to get a reply on the phone. show_fast_cart: true, When I answered a woman said Ego Customer Service and nothing else. Are you sure you want to close without saving? Visit our Contact Us page for additional ways to get help. The offer only applies to walk behind push and self-propelled mowers, it does not apply But perhaps the many who get good warranty service do not take the time to review. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; I advised she hadnt asked me anything. Great, I thought. The message is very annoying. returned. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. EGO Tools | Total Tools 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE They received the mower and the process began. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. Didn't call me back when promised. 3178. && window.fetch For the best experience on our site, be sure to turn on Javascript in your browser. Takes all of 3 minutes. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Be the first to know about new products, innovations, and offers. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. The price has been fluctuating a bit but still cheaper than other places: The returned mower can have signs of being used, but needs to be clean, free of debris, stains and if (!browserSupportsAllFeatures()) { For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Basically no customer service. than 30 days after the date of purchase. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. xmlHttp.setRequestHeader('Content-Type', 'application/json'); EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); What?? They never answered. Free Delivery. What would you like to do? I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. IMO: Warranty is with product. They are clearly not truly interested in providing good customer service, only selling tools. PDF WARRANTY - Lowe's Warranty Policy | EGO Power Plus . maintenance and safe usage of your EGO POWER+ tools and batteries. I talk with EGO customer support about it, and they tell me there's nothing they can do. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Redeem by 15th July 2023. The second time the call back was the next day. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. function loadScript(src) { window.lazySizesConfig = window.lazySizesConfig || {}; window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. For the best experience on our site, be sure to turn on Javascript in your browser. Lowe's gives you 60 days. })(); This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. The store will not work correctly when cookies are disabled. Companies can ask for reviews via automatic invitations. It took some talking to get the rep to agree to replace my defective head. Email: We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. Experience With EGO (Lawn Tools) Customer Support & Warranty && window.URLSearchParams Here are 8 tips for writing great reviews. I really like the EGO line except for the price of there batteries. A community dedicated to helping people with advice on personal home improvement projects. We use dedicated people and clever technology to safeguard our platform. This machine is much heavier than a gas mower. I registered the string trimmer and they have the serial number and receipt. So I called their warranty support line to see what could be done (I knew I was within warranty time period). Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done.
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