We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. It takes weeks to receive the order, Dear penny_leach,We have our own size chart on the website, and it is strongly recommended that you choose the size according to the size chart.Sorry to hear that shipping status is not updated regularly. Share your photos and videos with others to prove the truth of your words. . As of April 14, 2022, JJ's House does offer international shipping policies. 2. - Orders cancelled after 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost. Customers who have issues with order that are not the fault of the website or the manufacturer unfortunately cannot be refunded. Yes, JJ's House does offer free returns & exchanges. Always choosing the best shipper to make the delivery, JJsHouse.com.au garantees all the customers will receive their dresses in good manner. Because of this, Total Delivery Timeis different from shipping time alone. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? If you are not satisfied with your item(s), please request a return in My Ordersor Contact our Customer Serviceto initiate the return process to get the return form within 14 days upon receiving your item(s). Well draw up a refund request letter in your stead and send it to the company in question. Data Request JJsHouse.com Reviews 4.2 Rating . After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. FOR ALL RETURNS: 3. Super Saving Shipping is the most cost-efficient shipping method. This is to safeguard any of your purses from being stolen and eliminate the inconveniences of having to borrow one from a friend. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used dont go to waste. In this article, you can find important information regarding our return policy, including the following topics (hyperlinked to the appropriate section for ease of access): Return Policy (Full policy, list of returnable and non-returnable items), Damaged, Defective, or Mis-Shipped Items. 4. All were beautiful. Box the item(s) up, remember to print the Return Form and put it in the return package. I will shop here again and recommend this company. 1. All Rights Reserved. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s). Please send your item(s) using local post within 7 days from receiving the return form. Please be sure to read all emails from us carefully. Standard Shipping Item is the size you ordered but does not fit. Cancel order within 24 hours of payment for a full refund. JJsHouse - wedding dress unsuitable/no return policy JJsHouse - No response to my returning 2 dresses Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. Our after-sales department will handle the issue thereafter. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. Allow up to 15 working days for the funds to be credited to your original form of payment. Thank you so much. The following should be observed when cleaning the handbags. We take your security very seriously, therefore your details are safe with us. How can one enhance the durability of the handbags?1. 2. Please check your email at your convenience.Please let us know if there is anything else we can do for you. Go to Sign In My Account at the right top of our website. Please click here to register your new account. Please note that you need to contact us to initiate the returning process. If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible.". Or you can input your email address and click "Send", then you'll be emailed the PDF file and detailed instructions for your return. The basket should have a clean fabric on the bottom of it. 2. We are sorry to hear that you are not happy with the shopping experience with us. Otherwise, we cannot find your order in our system and process the return just by the package received. To remove this, please clean with the silver polishing cloth to return its original look. Don't be afraid to order it! If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". The best part of subscribing to DoNotPay for a low monthly fee is that you get access to all of its products. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Business Profile for JJ's House Center - Better Business Bureau JJsHouse.com holds no responsibility for missing packages or damaged products caused by theshipping carrier. After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party. Order Number: Write an Inquiry: *. We also understand that colors on your computer screen can be a little different to how they appear in person. We'll then email you a link directly to your registered email address to reset your password. Thank you for your cooperation in advance. As of April 14, 2022, JJ's House does offer in-store pickup. Cloth Material There are many types of materials used to make this type of handbags. Click the button for the specific issue you're having with the game. First it tell you to write why you are returning it but when you hit submit after you write your explanation. If you're a new customer, checkout as guest now. All absolutely perfect and precisely as advertised. 2). As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. JJsHouse prides itself on exceptional customer service, high quality and . Your satisfaction is utmost important to us and this is absolutely our work power. JJ's House ranks 7th among Wedding Dresses sites. If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you. By continuing to use our site, you agree to our, Try 2, get 1 free - At-Home Try On Dresses. Take your package to the local post office and send it back to us. JJ's House | Complaints | Better Business Bureau Profile If you have trouble getting into your account, you may have used Guest Checkout. 2. All the return item(s) will go through inspections. Knoji is a social discussion platform that's 100% free to use. Does JJ's House require a receipt to make a return? You can choose to return the packages by yourself at your cost. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package. The basket should have a few very small fiber cloths that make the normal maintenance smooth and brighten up the components on the purse without damaging it while wiping off the outside dust. Please complete the form below detailing your requests. Ordered a bridesmaid dress and was sent a tracking number 12 days after ordering it, tracking number went no where. We would like to emphasize that measuring yourself at home is trickier than you think. Your satisfaction is the most important to us and this is absolutely our work power. 1.7M views 27K. Cancel order 2472 hours after payment: 80% refund + shipping fee. Once getting your confirmation, we will transfer the account information for you. * We reserve the right to refuse the return if received in an unacceptable condition. Once you've entered your shipping address, you'll be able to see the available shipping methods. The shipping time depends on shipping methods. Thank you so much! Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Before your order is shipped, JJsHouse.com.au has to process your order and put all your items through its strict qualitycontrol tests. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! By creating an account, you agree to Terms and Conditions and Privacy Notice of JJ's House. The fastest shipping - expedited shipping takes 3-6 days for the shipment. 4. Your Email: *. If you feel like JJs House return policy isnt too clear or that the return process is complicated, we have a solution! Please make sure you do not include non-JJs House items or items that you dont plan to return, in your return package as we are unable to send them back to you. Not your bra size! No returns and no exchanges for face masks items. Have a nice day~, Very disappointed that my first experience was a not a full un refundable item, the dress I ordered was similar to on their web site but obviously the one on the website is the real deal, cheaper material which means its not as nice as the one it shows online. We also appreciate your honest feedback about your experience. Yes, you can change the shipping address Before Shipment. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different. Does JJ's House accept in-store returns? My dress looked exactly like the photos and videos, it was tailor-made to fit me, high quality material, it arrived when stated.i couldn't have been happier. 1. We are really impressed with the quality!! Its really beautiful. For the case of discoloration, one should purchase a leather spray which matches with the color of the handbag. Please double check your measurements and color choice before ordering. It goes against our guidelines to offer incentives for reviews. Complainants allege experiencing delayed shipping and difficulty in contacting the business. Some people cannot afford the leather bags while some hate it because of their hatred against some animals.One should not be worried of this since there are bags made from faux leather, which is a synthetic leather made from plastic. Please see below the payment methods we accept: Hope to hear from you soon. Submit a complaint and get your issue resolved. My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses. It then says you have to select a reason. I read reviews that mentioned their sizing was generous. Emails will be sent to you with these details. The settings of your computer screen may alter the color of the pictures shown on the site. 1. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! In case of water stains, the bag should be left to dry naturally but away from artificial heat sources. I purchased 1 and returned 2 without problems. JJ's House's reply: Dear customer, Thank you for your review. JJ'sHouse Reviews - Is it Legit? Read Customer Reviews - Reviewopedia Products are damaged by misuse, mishandling, or poor maintenance. Prior to pricing or discounts used when the original order was placed will not be honored for a new order. Why is it taking so long? We have ordered 3 gowns from JJ's; two for pageants and one for Prom. Delivery times are between 5-8 days to all major destinations. However, we are more than pleased to assist you in filing a claim against the shipping carrier. Nylon or cloth bags should be cleaned using a damp cloth by dabbing gently at the surface. 3. Click "Place Order" At JJ's House, we understand the excitement and anticipation of . Have been in contact with customer service and they have offered me 40% of my money back. It was very easy to order the right true to size dress. No returns, no refunds, no exchages. We cannot process the return of any faulty item. If your measurements align with our size chart, I suggest you choose standard size. Extremely satisfied with my purchase. I'M OUT $180. RETURN POLICY - JJsHouse.com . * The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. Please include an explanation and photographs stating the reason for your return. We also appreciate your honest feedback about your experience. JJ's House Reviews | Read Customer Service Reviews of jjshouse.com That means no one else will be able to wear that dress once it's made. Never buying anything from them anymore for sure. Ink stains are hard to remove and are done away by spraying the ink stain with a small hair spray and wiping it off with a cloth. Shopping tip: JJ's House also offers coupons and promo codes . I tried on many dresses and found none, not even $2k ones, that were better made. Hope to hear from you soon. If you received promotional gifts with your order, but need to return your order, you may keep these gifts. I don't know what changed as they were adamant since they said the dress was made according to their size charts, it was out of the question to request a refund, for any reason. Find out how we combat fake reviews. You may need to Contact US to initiate the return process within 14 days upon receiving your items. Custom sizing takes the same amount of time to make and ship to you! JJ's House Reviews | Read Customer Service Reviews of jjshouse.com We researched this on Apr 14, 2022. If your country is not on the list, "Self-Sending" would be the only option. Which types of handbags can be used instead of the leather handbags? Salt stains are removed by preparing a solution of vinegar and water (vinegar to water ratio: 3:1)and rubbing the solution on the stain with a cloth. Check JJ's House's website to see if they have updated their free returns & exchanges policy since then. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. Yes, color swatches are just $2 each. JJ's House will only issue one prepaid return label per order. * As all items (including standard size) are made-to-order, we cannot afford to accept the buy-many-keep-one purchase. Founded in 2010, JJs House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Click Edit Order and select your desired payment method, and then proceed to pay. All the return item(s) will go through inspections. If your item arrives damaged or defective, please request a return in My Orders or Contact Us directly for assistance with processing your return. You can use JJ's House coupons to unlock discounts at their website. To initiate a return request, you must go to your order page first. Absolutely disgusting. All our items are made-to-order, including standard size items. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. 1. For returned items, we refund the price paid for the returned item(s) plus applicable taxes. - Once your order has been shipped, it can no longer be cancelled. View the, Yes. The colors are vibrant and gorgeous (although we hit a little snag when the color "mint green" was discontinued before all my bridesmaids had ordered their dresses! I would definitely shop here again and recommend it to others. Before ordering with us, please be sure to read this article carefully.You will be required to check that you have read and understood this article during checkout (the article will be linked on the checkout page). 2. 5cm) onto custom-sized floor-length dresses and dresses with trains, Begin at the top of the head and pull tape straight down to the floor. It paid off! 3. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). In case the stain does not come out, the handbag should be taken to a leather cleaning professional for: 1. Fill out all shipping and payment information. We reserve the right not to accept the returns without prior approval from our Customer Service. I ordered on 9/26/29 and didn't receive it until about 10pm on October 14th. No returns and no exchanges for personalized items. * We cannot process any products that are returned without our prior knowledge. This shipping method is the fastest available. Companies can ask for reviews via automatic invitations. JJs House only accepts the return of products in their original conditionunworn, unwashed, undamaged, free of lint, and with tags intactwithin 14 days of purchase. We use dedicated people and clever technology to safeguard our platform. Paid by PayPal. 3. We recommend checking your junk and spam folder if you're having trouble finding it. If you've forgotten your password, please click this link to reset your password. JJsHouse.com has collected 236 reviews with an average score of 4.23. For other changes, you can Contact Us for more information. 4. Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags. 3. I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly. It smushed in the middle of the bust and the pleats are weird. 1. Bulk orders with multiple sizes/variations of items of the same type. Once your order is shipped, it cannot be cancelled.". Beautiful You.Dresses made by hand, made for you.From bridal designs destined to make a statement,To prom gowns for unforgett. We will change it within 24 hours. If the gum does not come out after this, the gum should be heated using a hairdryer on low setting and rubbed off by a cloth. Hiroko Masuike/The New York Times. LTD.; Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore, We use cookies to provide you with the best possible experience. The return shipping fee will be paid by you directly to the post location. The dresses were beautiful. I ordered a standard-size dress, not a custom-made one. 11100 W 82nd St Ste A, Lenexa, KS 66214-1502. Sit back and relax while we do the work. 6. 8. A beautiful designer purse is even much more at risk since people think it has money or others. Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). Tailoring Time is displayed on each dress's product page. I did have an off the rack backup plan and figured I could risk it at such a good price. Click "order status" 6 reviews. Measure from your shoulder point to the wrist. For customers from countries with return label service: We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. You can see the products on our website and place the order. The company will process the refund once it receives the returned package. Moderate content, respond to reviews, and promote offers. The dress was very well constructed. My JJ's House experience | Honest Review - YouTube We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. Enter your Order Number and Email Address to see your order details. Please use a safe and reliable delivery service to return the package to ensure the package will reach us. I started looking for a prom dress kinda last minute.I came across JJhouse on a google search for "prom dress". Colors are subject to the actual dresses you get. We also appreciate your honest feedback about your experience.
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