Today, I called the company and asked to be removed. 1-877-351-2131 When they refuse to help you or anything, say that you want to speak to a supervisor, NOW or you'll keep calling until you get to one. I hope this solves everyones problem. FYE offers its new members a one-month free trial that will automatically turn into a paid monthly subscription. Sure enough, I thought about it and realized "why would I have 30 days to cancel something that is free, especially since I only shop here once a year?" It is deceptive business practices and fraud. As soon as I see that I call again, and this time I talk to a woman, and she tries to give me a different spiel about sending me 4 $10 rebates in addition to another free month. Please everyone, raise hell with this one. and $200 for all your financial emergencies. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. This is ridiculous. Every single time. won't cancel/keeps charging after cancellation. Can I cancel FYE order? Track all your paid subscriptions in one place, for free. I agree that some cashiers can trick you into something but you, the customer, still need to AGREE TO IT! I was *told* that my account would stay active (and that it needed to sit there for a few more days for me to "think about it" and all the "benefits" I'd miss out on blah blah whatever). Here's the phone number for everyones referenece: [protected]. I was also told to go online and fill out the information to register my card and after a certain amount of time, I would receive 20.00 or something in a couple of months. After that if you don't cancel it costs $11.99/month. So I called and canceled it and sat through the 30 minute explaination of how the card could give me such great discounts and how I still had a week left on my free trial so I should keep it. That being said, I still don't support the amount of trickery the FYE employees use to sign people up for this card. Well as I am here looking at the book and see plain as day that it says "Your first month is free and then just $9.99 a month after that. Yes, the sales reps from my experience walk you through it so you'd probably have to be pretty dumb to just sign up for something you don't completely understand. What grinds my gears is the clear lac of ethics presented by this company. To cancel over the phone, call: 1-877-351-2131. A month later I receive the $12 charge and am disgruntled because I knew I forgot to call, I knew it was my fault. We got you covered on the easiest and fastest way to cancel your membership with the rewards program card. After giving it to him, he told me that I was not yet in the system (because it makes sense that he would have my name and birth-date if I weren't? If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. I found out this month I was charged $11.99 on my credit card. f.y.e. I checked my receipts read everything before buying and asked the clerk to double check that I only had the regular Backstage Pass. Well my husband and I have never even heard of f.y.e. At this point I got suspicious, so I asked, "Why do you need it?". Financial Conduct Authority Reg Nr: 794952. As soon as your free trial is over, you will be charged for your membership. For Your Entertainment Reviews | Read Customer Service Reviews of www Platinum is a $25 annual payment that provides discounts at FYE only. Obviously that is just a ### hurdle they put in the way hoping I would forget to call. Well come March and sure enough there was an FYE-VIP charge of $11.99 on my card so I called and explained the situation to the phone representative. How to Cancel FYE VIP Subscription in 5 Easy Ways There is an easy way to cancel your FYE Backstage Pass. Can I freeze my FYE Backstage Pass membership instead of canceling it? DoNotPay allows you to manage and cancel all of your subscriptions and memberships, saving you time and money! Fye asked me if i wanted to sign up for the fye backstage vip pass. How do I cancel my FYE VIP account without card? Yes, 11.99 is crazy. There is even a customer agreement line on the receipt that says I agree to pay the fee if I sign that line, which she just decided not to have me sign or even show me so I wouldn't be tipped off as to what I was really being signed up for. I waited about 20 minutes in line, and when I got up to the register, the clerk saw my return and asked if he could let the rest of the line (3 more people) go ahead of me. Your browser's Javascript functionality is turned off. "I'd love to see you stand there, in public, and thoroughly read the crap most cashiers hand people." An additional 10% off purchases at FYE for your entertainment stores and online at fye.com, Exclusive Member-only offers and discounts via email *FYE Backstage Pass Members do not receive discounts on the purchase of Gift Cards, FYE Backstage Pass membership fee, iPod units, Downloads, Game Hardware and Tickets. Are you tired of paying for your subscription with FYE Backstage Pass VIP? You should always ask if you're suspicious or have doubts. Are you serious? Here are just a few more subscriptions weve helped our users cancel: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I ask why. To help you avoid undesired expenses, we can set you up with a virtual credit card. FYE vip membership review, not worth it. - YouTube I have absolutely no respect for this business and will never be going back. I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. Who signs up for something when their kid is screaming? (right on the cover.) We could care less if you keep it. I have been trying to work with F.Y.E about this but it is impossible to get someone to answer you and when they do it is in circles. 3. Member Price $26.99 Customers get an immediate 10% discount on their in store purchases. I just read through all 2 pages of complaints about this Backstage Pass VIP card. Don't sign up unless you want to give these people 9.99 per months for life! These are hard times and a lot of people and companies are strapped for money so when things like this happen blood starts to boil and when that happens people don't always draw the right conclusion or react in a manor of sense. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. FYE's market is gone, and that's why they're so heavy-handed about these promotions. Isopentoday - How to Cancel FYE VIP Subscription in 5 Easy - Facebook There's a 30 day free trial but you have to call and cancel it otherwise they charge you $11.99/month even if you haven't used it. Backstage Pass VIP subscription service that you no longer need just became so much easier. Bottom line: Not using your FYE Backstage Pass VIP membership card as much as before? FYE - employees forced to push bsp vip 3. Backstage Pass | FYE As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. She starts asking me all of my information and typing it into the computer. I then asked " is it free? " Will my FYE Backstage Pass free trial auto-renew into a paid subscription? Here's all of our great blah blah" no, first they would give you the sales pitch and slip in there that your account would be active and to have a nice day. To begin saving, simply download the app, login and start finding deals near you. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. (oh joy). To voice your concerns or raise a complaint, simply call Here is what you have to do: Once we cancel your subscription, you will receive a confirmation email. it suks that you have to be rude and crazy to get through to these people but do it! The Backstage Pass is only a $25.00 fee a year to have the card, and you save 10% off your purchase everytime oyu come in to FYE. and our You know what? 44 Montgomery St. San Francisco, CA 94104. Tell the representative that you'd like to cancel. Write a letter to the company requesting a membership termination. (And here is yet another person/clerk/mgr who was not up front when everyone was standing in line.) Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. Resolved. File Federal & State Taxes for Free. And I can tell you, things like this aren't cakewalks for us employees, either. I swear if I see a charge on my card heads will roll. Log in to fyevip.com, go to My Account and click on the end membership link. Phone - +1-877-351-2131 In about 10 words! But, after four times of saying "I'd just like the membership cancelled, " he gave me a cancellation number, and that was it. If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. I don't have they energy to spend on them or the double talking phone reps( that forced me to raise my voice) another second but I will never step foot in their store again. Cookie Notice I also have a huge social media following and I will voice my incident with them as well. The Backstage Pass VIP is a discount card that works for FYE, but also thousands of other locations in the area, such as restaurants, airfare, hotels, etc. I'm going to give the company a call when they open, I'm going to give them a piece of my mind, and I will NOT let them push me around. So then I say, "could it be, because its not free and you're fraudulently charging people for this card even when they decline it, and fail to sign ANYTHING asking for it?" . He said, "Oh, I'm just trying to get you a 10% discount." September 20096 debits for a total of $$139.38 spent. There were six people in line and one person behind the counter. What do FYE Backstage Pass charges look like on my bank statement? I have been charged with $9.99 two times now even after I have cancelled it! It's the contract you sign for us! Does FYE charge for pre orders? Knowing how difficult it can be for sales associates to get people to sign up, I said yes. On the next screen click the cancel link under the magazine cover image and follow the prompts on your screen. Sounds simple right? This is for F.Y.E. they also explained that if I did not call and cancel I would be charged after the first 30 days of having the card. I looked on the receipt and found it. Once you finally get through to an operator they try to trick you again into staying longer. Key_News_9280 28 days ago. Box 41248, Nashville, TN 37204-1248. She said, Yes it is 25$ a year. You don't have to give any information. I can watch the movie I bought on Hulu for free now. Even dumber when she tells me to sign the bottom of this long receipt ( I thought she ran my debit card as credit and was having me sign that ) and I didn't read what was on it. I never even got a chance to use the card! In this article, we'll be looking at each of these tlg fye vip cancel membership in detail. So FYE has taken $11.99 from my account two months in a row. I imagine there are many more. If you want to cancel Great Fun via phone, call 1-877-488-9480 and inform a customer service rep that you'd like to cancel your membership. It was Christmas eve, I was in a hurry, and the sales clerk would not shut the hell up about it. To which I replied "I want to cancel my card". Did you not read my comment above? You need to enable JavaScript to run this app. and she again said "yes, it's free to sign up". TLG*FYE VIP [protected] NY They charged me $9.99 with out any authorization. I had kept my receipt, so I read it over. Well this just happened to my daughter. Shop now. Silly me for thinking that it was $12 a year to get discounts on a few CD's, when in reality it was $12 A MONTH (which the clerk failed to mention). There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. All you need is our capable app. I was told the first month is free but after that it's $12. I was asked my info at the register like 75% of stores do now a days to help market their products. has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. Sep 10, 2009 6:34 pm EDT. No complaints at this time, but would like to cancel membership at this time because of financial reasons. I am so disappointed. Because, in essence, that's what you're doing. So don't sit there and blame Fye. How do I find my FYE VIP membership number? I had no idea I was going to B VIP of anythingSo what did I do?I called my bank and change my ACCOUNT #Lesson Learned, ..Always listen to what anybody has to say especially when they're trying to sell U something. ARE YOU SERIOUS?! I also will be reporting to the Better Business Bureau and I no longer will be shopping at F.Y.E. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. i said no thank you and purchased my dvds with my debit card. and MexGalo84 the number is on your billing statement its [protected] and once you get the machine just press "0" and it will connect you to an operator you will have to give the machine your last name but it only takes a min. The whole thing is a big scam, and I don't support it, but guess what -- I sold it to hundreds of people for 10 months, and I regret it entirely. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . So if you are uninformed like I was, you call the number and they say "we don't have an account under your name or info" so you go on about your day. [Resolved] FYE Review: unauthorized charges to visa card How To Cancel Great Fun the Easy Way [Pro Tips] - DoNotPay She wont allow you to buy a single product and you are un able to exchange a product if you recieved it damaged! Canceling any subscription service or paid membership, Suing people and businesses in small claims court, Getting compensation for delayed and canceled flights, Skipping the endless phone queues when contacting customer service reps, Making virtual credit cards to prevent companies from billing you after free trials, Getting an appointment with the DMV faster, How to Cancel BT Sport Before You're Charged Again. We're the largest Funko Community on reddit. I just checked my statement and I saw that FYE charged me $12 for their Backstage VIP. I will also be filing as many complaints as I can everywhere I can and this included my local FYE store. Check our Help Center or message your friends at Line right here or from our app. I explained to the girl that I was very sick and had no use for the card and would just like it cancelled before I forgot about it and she told me it had been deactivated and I could feel free to throw it out. In response to LoyaltoFYE: You need to provide a receipt. How do I get my money back from fye Backstage Pass? Please do this for yourself and others. I was told I could cancel before 30 days and not be charged the 9.99 monthly dues. I called the bank to see if they had a phone number and replied no. 3 months later, I notice I've been being charged 11.99 monthly for this effing card. I recently went into FYE website to download some songs, I presumably paid for and couldn't find the option to download. You're a piece of sh--. Of course the only thing I heard was 10%. Us employees, know that. Like someone else said, it says as clear as day how much the card costs on the pamphlet an employee gives you. Well, Jackie, who are you aiming that ridiculous comment to? After knowingly signing the receipt and looking over all the discounts I decided that same day I didn't want it. I think we can all agree on that. Fill in the form with your personal information. I'm sorry if I seemed apprehensive then. Jan 11, 2010 6:47 pm EST. There are two types of the Backstage Pass program: document.write(new Date().getFullYear()) 2428392, Inc. All Rights Reserved. I figured that I was getting the 10% discount because they would send me junk mail or something; but to just to be sure I re-read my receipt to see if I was charged for anything I didn't buy. But the next month I got charged again so I called to see what was up. Over 100,000 locations. He asks me my information, tells me that he's keeping me signed up so I can still enjoy all of their "wonderful" benefits (that I'll never use), that he will waive my fees for this month (so I have until May 15th to cancel now before I'm charged again), tells me to have a nice day, and promptly hangs up. They just silently use whatever credit or debit card you used for your purchase. Box 41248, Nashville TN 37204. The store manager has no customer service skills and the store it's self seems disorganized. That nonwithstanding, I found a really good deal (30% off eye exam and glasses), and since I have been needing to get my eyes re-examined, I called the company the deal was for. To help you avoid undesired expenses, we can set you up with a virtual credit card. What a bunch of crap! After hooking it up, it sounded terrible and went to return it about an hour after buying it. As soon as your free trial is over, you will be charged for your membership. I went back to the store and the same associate was there, and I told him I had changed my mind. First of all they cant sign you up for the vip without asking for your personal information and second you would of had to sign a paper which clearly states that you will be charged monthly then gets sent to their home office. There are two card available for FYE, first is the The Backstage Pass which is $25 for the year. I agreed; It lowered my total by a bit and I was in a rush. We recommend that upon receipt of your order that you contact Customer Service for a return authorization. To criticize the organization as a whole is ridiculous. I was at my local Sam Goody, purchasing Christmas Presents. An average American spends thousands of dollars every year on various subscriptions and memberships. P. Paulmcxxx of Fort Wayne, US. It's the backstage pass the screws you over, NOT FYE. THIS IS THE ONLY WAY THIS WILL STOP! The complaint has been investigated and resolved to the customers satisfaction. AEE131- I completely understand. If FYE Backstage Pass keeps billing you after youve canceled your subscription or wrongs you in any way, you can always sue them to get the justice you deserve. FYE offers its new members a one-month free trial that, will automatically turn into a paid monthly subscription. If you want to jump the phone queue, use DoNotPay! Me: No thanks. I don't mean to put myself on a platform here- I've made my share of mistakes with agreements, too. So I think it was a year and I cancelled the magazine script. The company's working hours are Monday to Friday, from 9 a.m. to 11 p.m. The agreement for the $11.99 charge is on THAT. Customer must call to cancel 1-877-351-2131 and can cancel at any time. Either does the company. I had received (without prior permission, nor any notification of) the FYE Backstage VIP Pass. All the information you need can be found on the web site fyevip.com or by calling the number previously listed. He said the address it was sent to, which was the WRONG ADDRESS that they had from before. I purchased something from F.Y.E and used my card. 1. FYE - backstage pass vip/magazine program. The following Monday I called and cancelled my card. account, unsubscribe or cancel a free trial . Customers personally identifiable data is never stored in our infrastructure. Submit a complaint and get your issue resolved. In that case, you can request a refund in the same store where you purchased your Backstage Pass. Mind you, they didn't state something like "Are you sure you would like this canceled? Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. You little twit You sit there and cry about poor you losing your job if you don't ram enough of these VIP cards down peoples' throats! If I cant get this matter resolved with FYE my bank explained to me that for $35.00 I can issue a stop payment order from these snakes in the grass. We aren't all scammers. Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. We will help you keep track of all your current subscriptions and let you know which of them are unused. Is Fye A Trustworthy Website? - ultimatemembership.pro Anyone know what phone numbers to contact actually person not on the machine? FYE Backstage Pass VIP members can now enjoy discounts and savings through the convenience of a mobile app! We did the 30 day free trial and decided where we live that we do not benefit for it so we called to cancel it. Theres no need to waste your time and money on lawyers. I was stunned. FYE Backstage Pass VIP, P.O. This comment was posted by a verified customer. The membership was canceled and they credited ($11.99) back onto my credit card. [Discussion] Canceling FYE Backstage Pass Scam : r/funkopop - Reddit I want my money refunded immediately! FYE - backstage pass vip/magazine program, FYE - called to cancel could not get through on four consecutive days. Half of these complaints are BULL! Unfortunately, trying to make things easier on the customers you think are going to say no anyway sometimes leads to confused customers who say yes, despite being unsure of the terms. It is extremely easy for the cashier to just blatantly lie to you. In my case, I was flat-out lied to by the cashier (or, at best, misinformed) She told me that the card itself was a 30 day trial and that IF I WANTED TO KEEP IT, I would have to call within 30 days to activate the paid subscription, not vice versa. Well I moved to another state, and much to my glee I found a suncoast in my podunk miserable little town. I'm smarter than you honey and make far more money, I'm sure. GOOD LUCK! Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. I work in customer service and I know how to get what I want, and what I want is my money back. GPS search - find deals near you wherever you are! The complaint has been investigated and resolved to the customers satisfaction.
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