For Telephone bookings please provide your Flying Club membership number to the agent. We will deduct from this refund our administration expenses incurred. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. Please see clause 16 for changes and cancellations after departure, as a result of Covid-19. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of those jurisdictions. 7.8. If you want a more flexible ticket, you must let us know at the outset, so we can search out the best deal for you. Discounted rates are ineligible for Virginpoints including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Virgin Atlantic If you do not receive an ATOL Certificate then the booking will not be ATOL protected. To finalise the amendment, one of our customer advisors will phone you. Enterprise Rent-A-Caris a household name for frequent travellers and road trippers alike. Customer service plan | Policies | Virgin Atlantic help centre If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Most countries now require passports to be valid for at least 6 months after your return date. Virgin Atlantic Holidays accepts no liability if you or any member of your party cannot travel or are refused entry onto any airline, or transport, or into - or through (whether or not you are required to leave the aircraft) - any country because they have not complied with any travel, passport, visa, ESTA, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, a valid ESTA, vaccination certificates, testing kits and any other required documentation). A few things to remember about ticket refunds: We are committed to meeting the needs of all our customers with disabilities. If they are not, you will be unable to board the flight. 11.1. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this Web Site. Airport charges and In addition, where possible we will notify you by sending you a text or email message providing you give us your mobile phone number or email address at the time you make your booking or via My booking. WebYou, or any named member of your party, may cancel your travel arrangements at any time prior to departure (subject to any cancellation charges) but you are only permitted to cancel any individual component part of your travel arrangements providing your remaining The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. If a cancellation brings the total number of people in the booking below the minimum number required to qualify for any discount in price or a concession for any accompanying adults, the total price and concessions may be adjusted accordingly. WebThe supply of the service creates an unsafe situation. You should be aware that some Suppliers (e.g. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. We value our employees and customers as much as a member of the family. European Union's Regulation (EC) No 261/2004, Our recorded Flight Information telephone line: +44 (0)344 209 7770, Airport information boards (where they are under our direct control), To hold a telephone reservation at the quoted fare without payment for 24 hours, Cancel a website booking within 24 hours without penalty. The airlines loyalty program is called Flying Club, and it operates from 2 hubs in London (Heathrow and Gatwick) and one hub in Manchester. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. Keep an eye on your email for the latest special offers from us. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. Can I earn Flying Club Points on my booking, or pay for my trip using my existing points? 4.3. 16.3 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: (a) Postponing your booking to a later date. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. WebVirgin Atlantic Cancellation Policy for COVID-19 Virgin Atlantic Cancellation due to Illness Procedures for Virgin Atlantic Ticket Cancellations Procedure 1: Virgin Atlantic Ticket Cancellations via Airport Procedure 2: Calling to Make Virgin Atlantic Cancellations Procedure 3: Virgin Atlantic Cancellations of Booking Online Read more about delayed baggage. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. Our new direct Virgin Atlantic service commences 22nd October 2023. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. 12. Please allow 6 to 8 weeks after completed qualifying rental forpoints to be posted to your account. These events are usually outside our direct control however we will take all reasonable measures to ensure passengers are kept up to date with the latest information available, and for significant onboard delays, where safety and security restrictions allow, our cabin crew will provide snack refreshments, lavatory facilities, and access to basic medical assistance. After departure no refunds will be made on any unused or part-used components of your holiday (e.g. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked. 1.7. Or dive right in to our 2021 holiday offers. * In some instances, your deposit may represent more than 30% of your booking, in which case whichever is the higher between the deposit you have paid and the % indicated in the table above, shall be charged. 11. If you need flexibility, make sure you pick a Ticket type which For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Prices exclude any gratuity or service charge that may be payable on board or in advance. The latest flight timings will be shown on your tickets which you will receive electronically approx. If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and the overall cost of your booking may increase. We will not pay you compensation where we make a significant change or cancel more than 12 weeks before departure, or in the event of unavoidable or extraordinary circumstances. WebI requested a refund from Virgin over the phone yesterday for my trip booked for 25th April (flights only with Virgin Atlantic, but I had to speak to Virgin Holidays about it for some reason). Flight delays and cancellations We are committed to getting you to your destination safely and on time. Log in to Manage my booking where you can message us about your options or you can give us a call. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. WebVirgin Atlantic policies Policies and claims. We endeavour to ensure that all the information and prices on our website, in our brochures and on other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Therefore, you will benefit from all EU rights applying to packages. or you can get in touch with ourin-resort team during local opening hours, Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com. cancel We will offer you the following options where possible and subject to availability: In the event that you test positive for COVID-19 whilst on holiday, you must notify us without delay and we will provide such reasonable assistance as we can in the circumstances. Please see our booking conditions for information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk, The VHQ, Fleming Way, Crawley, West Sussex If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Alternatively, you can email the team at groups@virginholidays.com. Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. Full details of these rights will be available from the relevant airlines. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. 7.1. Virgin Atlantic Virgin Atlantic Overview. This compulsory charge is not covered when pre-paying any daily service charge. (One caveat: if you cancel, you will have no travel insurance if you have no other cover. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. Unavoidable and extraordinary circumstances means any events or circumstances which neither we nor the suppliers of any service(s) in question could have foreseen or avoided, even if all due care had been exercised. Privacy policy | We will notify you of any impact to the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your booking, such as the flight, as well any increase in cost imposed by other suppliers), including amendment fees; (b) If not everyone in the booking is affected, you will have the right to transfer your place on the booking to another person nominated by you, subject always to the requirements of clause 8.3; (c) Cancelling your booking, in which case our standard cancellation charges shall apply as of the date we receive notice of cancellation from the lead name. Web Up to 10% off your rentals around the year How to Book Enter the Virgin Atlantic Flying Club Customer Discount Programme (CDP). You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). It is possible that flight times may be changed even after tickets have been despatched we will contact you as soon as possible if this occurs. These conditions are, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions, I am currently on holiday and I need to speak to someone. 7.3. Flexibility warning: Cardiff airport parking Head for Points This can be arranged whilst rebooking or afterwards in Manage my booking. We will be fully responsible for the proper performance of the package as a whole. We try to ensure that information contained on this Web site is accurate and up to date. For example, the lowest fares have to be booked well in advance. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Alternatively call Hertz UK on 08708 44 88 44 or Hertz USA 800-654-3131. You should check your e-tickets very carefully immediately on receipt to ensure you have the correct flight times. WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. Show your Flying Club membership card on collection of the car. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. You must ensure you have adequate travel insurance which covers these costs for you. Some tickets, particularly special offers, sale and net fares are not refundable. Customer support | Virgin Atlantic Holidays This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. Register here With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks.If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a Head over to theSIXT website for more information. Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. 8.4. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk WebChoose Virgin Money for travel insurance. In such instances, your contract is with them as the Principal provider of your holiday arrangements. Cookie statement | General SIXT Terms & Conditions apply. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. If a mistake has been made we will allow you to amend the name to reflect the correct spelling in the passport, up to 2 hours before the flight is due to depart. Under normal circumstances, we will respond to you within 28 days and at the latest within 60 days of receiving your complaint. 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. (iii) ensure that the group or any members of the group comply with all relevant laws. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Terms and Conditions | Virgin Atlantic Holidays We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. In the event of a minor change, we shall not be liable to pay you any compensation. 10.5. Very rarely, we may be forced by unavoidable or extraordinary circumstances to change or terminate your arrangements after departure. We are not responsible for the provision of the Excursion or Locally Booked Excursion or for anything that happens during the course of its provision by the supplier. Cookie statement | We can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. This limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday. With more than 2,200 locations in over 105 countries, and the largest premium car fleet in the world, SIXT will have the perfect vehicle for you no matter where you are traveling to. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. You should consult your doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination you will be visiting or transiting through. 8.3. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 10.2. Many of the flights and flight-inclusive packages on this website are financially protected by the ATOL scheme. Virgin Atlantic You may not sub-licence, assign or transfer any licences granted by Virgin Atlantic Holidays, and any attempt at such sub-licence, assignment or transfer shall be null and void. WebHow to change or cancel your booking. You can also log into Manage my booking to find the details there. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section1.3of these Terms and Conditions), create new works from, distribute, perform, display or in any way exploit, any of the Content of this Web Site (including software) in whole or in part. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). If thepoints do not show on your account within six weeks,please contact Alamoto claim them back using your 10 digit membership number. This will likely include specific requirements regarding personal protective equipment including but not limited to, the wearing of face-masks by guests/ consumers and staff members, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. Your Virgin Points will be added to your account up to 10 working days after the rental has taken place. Name change requests within 48 hours of the date of departure cannot be guaranteed. We reserve the right to cancel your holiday if payment is declined for any reason or if you have supplied incorrect credit or debit card information. Virgin Atlantics Award Redeposit Policy Award Redeposit Fees Vary By Airline British Airways has a Generous Redeposit Policy For a long time, its been no secret that with British Airways, the fee to cancel and redeposit an Avios award ticket is $55 but you can pay less than that on a flight with low taxes and fees. In common with most airlines we may sometimes overbook flights to allow as many people as possible to travel. Any such changes shall not be deemed to be an alteration of the price, or a significant change, pursuant to Regulation 10 and/or Regulation 11 of the Package Travel and Linked Travel Arrangements Regulations 2018, because your booking was only provisional and not yet confirmed by us. Terms and conditions | Virgin Atlantic TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD From time to time we may offer different fares. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). Local Excursions/Activities/Events/ Resort Credits. We will try to respond to your email within 24 hours. Do check before you book and regularly before you travel for updates as the advice can change. We reserve the right to increase or change the administrative fees referred to above at any time. Who do I write to? Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Visit the dedicated Alamo and Virgin Atlantic website to make a booking or for more information. 1.3You may however download or copy the Content and other downloadable items displayed on the Web Site subject to the following conditions: 1.3.1The material may only be used for your personal non-commercial purposes. 1.1. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. Read more about Your choices when a flight is disrupted. You will be asked to enter your Flying Club membership number when booking and remember to show your Flying Club membership number on collection of the car. You may not otherwise copy, distribute, modify, reverse engineer, or create derivative works from Access Software. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . Our cancellation charges are a percentage of the total holiday cost and do not include any insurance premiums. For further assistance, please call the Virgin Atlantic Holidays Special Assistance Department on 0844 557 3998 or email special.assistance@virginholidays.com. to Know: Cancelling Virgin Atlantic Awards You can earn from250 to 1000points when you hire a car with Avis. Canadian tariffs. Period before departure when Compensation payable per adult 20.3. Virgin Chauffeur Car Service | Airport Transfers | Virgin Atlantic Earn points Earn 2 points for every 1 spent Drivers between 21 and 24 Wherever you go, we're already there. For passengers who booked through a travel agent or tour operator, we will send the notification message directly to the agent/operator via our reservations system. Virgin Atlantic But ATOL protection does not apply to all holiday and travel services listed on this website. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. For further information contact the Passport Office on 0300 222 0000. 1.5. It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. Offer valid on bookings made between 15th May 2023 and 30th April 2023 for all travel dates in 2023, and is subject to availability and standard terms and Remember that the lowest fares have less flexibility. Our travel experts are on hand to help you book your next holiday. Virgin Atlantic was founded in the mid-1980s by legendary entrepreneur Richard Branson. In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes Your use of the website 2. WebTo book and pay for your chauffeur driven car we'll need: The full address of where you would like us to pick you up and/or drop you off when travelling to and from the airport The full names of all adult passengers along with their contact numbers and email addresses Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.
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